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Lexmark X4975 Support Question

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Question posted by jonesc013 on August 5th, 2012

Paper Jam

everytime i try to print, the paper move down, but then stops. keep getting paper jam message. Have done all things recommened. looked for jam, put envelope thru, used air to clean out, and reinstalled. nothing helped. any suggestions?

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Answer #1: Posted by LexmarkListens on August 6th, 2012 3:14 PM

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There are a number of conditions that can cause paper jams. First, check the condition of the paper. You should use only clean, undamaged paper designed for inkjet printers. Remove the paper and fan the edge to make sure it is not sticking together.

Next, make sure that the paper is properly loaded. The edge guides should be snug against the paper without causing it to buckle. Do not force paper into the printer.

Finally, check that there are no obstructions in the paper path. Use a flashlight to look into the printer. If you are physically able to lift your printer, remove the paper, turn the printer upside down and shake it a few times.

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User's Guide - Page 22

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User's Guide - Page 52

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User's Guide - Page 54

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User's Guide - Page 62

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User's Guide - Page 65

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User's Guide - Page 69

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User's Guide - Page 79

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User's Guide - Page 101

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User's Guide - Page 104

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