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Lenovo IdeaPad Z585 Support Question

Lenovo IdeaPad Z585 Support Question

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Question posted by branchshannon30 on January 15th, 2016

I Have Tried To Get My Laptop Reset To Factory And Nothing Works. Help!

I have a Lenovo Ideapad z585 and upon boot the logo comes up, then black screen, blue screen with a message that doesn't stay up long enough for me to read, then the logo with preparing automatic repairs, and then just a black screen. I have tried several process to get my laptop to work without doing a factory reset but nothing works including trying to do a factory reset! HELP PLEASE!!!!!

Current Answers

Answer #1: Posted by TechSupport101 on January 15th, 2016 9:03 AM
This answer was accepted by the poster of the original question.
TechSupport101

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Hi. You will need to use recovery media (as your internal storage prtves corrpt) but I suspect you did not remember to make it. In which can you will need to order a copy from Lenovo from https://support.lenovo.com/za/en/documents/ht035659

Related Lenovo IdeaPad Z585 Manual Pages

Ideapad Z380, Z480, Z485, Z580, Z585 Regulatory Notice V1.0 (English) - Page 2

...regulatory information Please read this document before you use your computer in strict accordance with the radio frequency and safety standards of any country or region in which it has been approved for the following Lenovo products. • Lenovo IdeaPad Z380 • Lenovo IdeaPad Z480 • Lenovo IdeaPad Z580 • Lenovo IdeaPad Z485 • Lenovo IdeaPad Z585 The following wireless...
Ideapad Z380, Z480, Z485, Z580, Z585 Regulatory Notice V1.0 (English) - Page 3

... VQF-RT3090-1T1R, BCM92070MD_REF underwent the certification process with the limits for transmission in "I. Factory preinstalled Wireless LAN/WiMAX module" on page 4. One of wireless features: 1. Refer to...side of your Lenovo computer, you use for the your Lenovo computer is selected automatically or manually (by users) to have been tested and found to your Lenovo computer are ...
Ideapad Z380, Z480, Z485, Z580, Z585 Regulatory Notice V1.0 (English) - Page 4

...including interference that do not support nor function in Lenovo computer, and having a maximum gain of your Lenovo computer. consult Safety Code 6, obtainable from Health ...no certification number of Industry Canada for the general population; Numéro d'homologation IC I ) Factory preinstalled Wireless LAN modules: • IC: 4324A-BRCM1043 (Model:BCM92070MD_REF) • IC: 1000M-...
Ideapad Z380, Z480, Z485, Z580, Z585 Lenovo Limited Warranty & Product Specific Notices V1.0 (English) - Page 3

... Warranty Service Information" below. If the Service Provider determines that it is unable to repair your product, the Service Provider will be warranted for you to install. We may ... product or part shall be in good working order and at least functionally equivalent. If the Service Provider determines that you authorize Lenovo to Lenovo for a refund of your purchase price....
Ideapad Z380, Z480, Z485, Z580, Z585 Lenovo Limited Warranty & Product Specific Notices V1.0 (English) - Page 6

... this Limited Warranty. The warranty period and type of a product or part, the replaced product or part becomes Lenovo's property and the replacement product or part becomes your product are eligible for repair may not be in good working order and at least functionally equivalent to the original product or part. Only unaltered...
Ideapad Z380, Z480, Z485, Z580, Z585 Lenovo Limited Warranty & Product Specific Notices V1.0 (English) - Page 11

... Service Provider or Lenovo under one of the other types of warranty service designated for your product or at a service center. You must provide a suitable working area to be ...shipped with the replacement CRU; and 2) you may be repaired or exchanged at a designated service center, with a replacement CRU. Lenovo limited warranty „ Types of Warranty Service 1 Customer Replaceable...
Ideapad Z380, Z480, Z485, Z580, Z585 Lenovo Limited Warranty & Product Specific Notices V1.0 (English) - Page 13

...; 20133, 2129 (Lenovo IdeaPad Z380) • 20134, 2148 (Lenovo IdeaPad Z480) • 20151, 2616 (Lenovo IdeaPad Z485) • 20135, 2151 (Lenovo IdeaPad Z580) • 20152, 2617 (Lenovo IdeaPad Z585) By using ENERGY ...http://www.energystar.gov. Lenovo computers of the following power-management features to take effect when your day-to-day operations. To help in this appendix are ...
Ideapad Z380, Z480, Z485, Z580, Z585 Lenovo Limited Warranty & Product Specific Notices V1.0 (English) - Page 14

...refers to Lenovo IdeaPad Z380/Z480/Z485/Z580/ Z585, machine ...type 20133, 2129 / 20134, 2148 / 20151, 2616 / 20135, 2151 / 20152, 2617. „ Federal Communications Commission (FCC) Statement This equipment has been tested and found to comply with the instructions, may cause harmful interference to your Windows Help...try to sleep: After 25 minutes • Advanced power settings: -
Ideapad Z380, Z480, Z485, Z580, Z585 Lenovo Limited Warranty & Product Specific Notices V1.0 (English) - Page 15

...could void the user's authority to meet FCC emission limits. Operation is not responsible for help. Building One Morrisville, NC 27560 U.S.A. Telephone: (919) 294-5900 „ Industry ...specific Notices • Connect the equipment into an outlet on a circuit different from Lenovo authorized dealers. Properly shielded and grounded cables and connectors must accept any interference received,...
Ideapad Z380, Z480, Z485, Z580, Z585 User Guide V1.0 (English) - Page 18

... basics Using the keyboard Your computer has a numeric keypad and function keys incorporated in its standard keyboard. „ Numeric keypad Lenovo IdeaPad Z380/Z480/Z485 The keyboard has keys that, when enabled, work as a 10-key numeric keypad. To enable or disable the numeric keypad, press Fn + F8. To enable or disable the...
Ideapad Z380, Z480, Z485, Z580, Z585 User Guide V1.0 (English) - Page 25

...not running , the system may lower the voltage of the CPU (central processing unit) automatically to efficient thermal dissipation mode, repeatedly press the thermal management button until is highlighted. ...dissipation. If large programs are running, switch your computer is the factory default mode. It is the recommended work mode for most programs. • Super silent mode If your ...
Ideapad Z380, Z480, Z485, Z580, Z585 User Guide V1.0 (English) - Page 28

...the "Left-side view" on VeriFace, see the software help protect your computer from being removed without your facial image. Lenovo offers no comment judgement or warranty regarding the function, ... determine whether to register your permission. Notes: • The face registration and verification works best in an environment with the security lock that you want to activate VeriFace for ...
Ideapad Z380, Z480, Z485, Z580, Z585 User Guide V1.0 (English) - Page 29

... to the right of the screen in any combination. Note: This password can be used by others. Chapter 2. Note: To enter BIOS setup utility, press F2 when the Lenovo logo appears on the screen each time you enter the correct password. Learning the basics „ Using passwords Using passwords helps prevent your password at the...
Ideapad Z380, Z480, Z485, Z580, Z585 User Guide V1.0 (English) - Page 33

Hardware connection Wi-Fi/WiMAX network Access point * * Not supplied Software configuration Consult your Internet Service Provider (ISP) and search Windows Help and Support Center for details on select models) Enabling wireless connection To enable wireless communications, press Fn + F5 to configure your computer. 29 Connecting to ...
Ideapad Z380, Z480, Z485, Z580, Z585 User Guide V1.0 (English) - Page 35

... appropriate external optical drive to your system partition to the original factory status, or to access OneKey Rescue system. • Shut down your computer. Chapter 4. The first disc created will be used to launch Lenovo OneKey Recovery system. • On the main screen, click Create Recovery Disc. • Choose the type of recovery...
Ideapad Z380, Z480, Z485, Z580, Z585 User Guide V1.0 (English) - Page 37

... system. What can I need to restore the system to the factory status? Chapter 5. For the warranty applicable to re-install your ...of warranty service, see the Lenovo limited warranty flyer that came with an operating system, Lenovo provides all drivers that you...your computer. If there is damaged, try to the initial status when you first booted up before you run this feature ...
Ideapad Z380, Z480, Z485, Z580, Z585 User Guide V1.0 (English) - Page 38

...key on . The computer power is plugged into a working electrical outlet. - The AC adapter is blank, make sure that: nothing appears on a blank screen. • Restore backed-up files to your Windows ...to the original factory contents using OneKey Rescue system. Do one of your problem here, see only the cursor on . (Press the power button again for the LCD screen has been turned ...
Ideapad Z380, Z480, Z485, Z580, Z585 User Guide V1.0 (English) - Page 39

... is getting low. You must take your user password, you enter a letter (Lenovo IdeaPad Z380/Z480/Z485). • The numeric lock function is within range, have the...• If you forget your supervisor password, a Lenovo authorized servicer cannot reset your computer to a Lenovo authorized servicer or a marketing representative to message appears, and the the computer, or replace the ...
Ideapad Z380, Z480, Z485, Z580, Z585 User Guide V1.0 (English) - Page 40

...reset, remove the AC adapter and the battery. The screen resolution and color quality are installed and configured correctly, have entered hibernation mode automatically because the battery is correct. • Did you cannot turn off . The screen... The computer does not return from sleep mode and the computer does not work. • If the computer does not return from sleep mode, your ...
Ideapad Z380, Z480, Z485, Z580, Z585 User Guide V1.0 (English) - Page 41

... vol- - The hard disk drive does not work. You will need to free more hard disk ...hard disk drive is not enough space to factory default. • You are selected as ...reset the protector; Troubleshooting Sound problems No sound can be made. A startup problem • In the Boot... menu in the battery might be active. The Mute function is off the computer for one minute to help...

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