Kyocera KM-3050 Support Question
Kyocera KM-3050 Support Question
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Question posted by tstmartin on January 29th, 2013
Error 3101 When Trying To Send Scan
I'm trying to setup the scan function on Kyocera KM-3050 using SMTP. I have searched and followed all instructions I could find on the subject.
Here are my configuration settings for SMTP
SMTP Port Number: 587
SMTP Server Name: smtp.gmail.com
SMTP Server Timeout: 20
Authentication Protocol: On
Login User Name: (full email address of valid account)
Login Password: (valid password for full eamil address above)
When I click the Test button I recieve status of OK
When I try to scan to an email address I recieve error 3101. I verified the cable and hub are good. I can log in from a remote station.
Anyone have any ideas what might be going on?
Current Answers
Answer #1: Posted by freginold on February 2nd, 2013 6:15 PM
freginold
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December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Hi, there are a number of things that could be causing your error. I'm guessing you've already verified that 587 is the correct port number, so a good first step is to try setting it up with the SMTP server's IP address rather than the host name (though since the test worked OK this probably won't change anything). If it does work with the IP address, you know it's a problem with your DNS server or DNS settings.
There is a good thread on CopyTechNet.com that you might want to check out. Some ideas thrown out there for this error include making sure that you've input the domain name in the correct format or in capital letters, using Telnet to check the SMTP server, and double checking the Kyocera's gateway settings.
Good luck! Hope that helps.
There is a good thread on CopyTechNet.com that you might want to check out. Some ideas thrown out there for this error include making sure that you've input the domain name in the correct format or in capital letters, using Telnet to check the SMTP server, and double checking the Kyocera's gateway settings.
Good luck! Hope that helps.
Answer #2: Posted by svasqu01 on July 15th, 2013 1:03 PM
svasqu01
Member since:
July 15th, 2013 Points: 260
Member since:
July 15th, 2013 Points: 260
I know this answer becausde I worked for Kyocera. Port 587 is a smtp port that uses SSL. The Kyocera 3050 does not support SSL. You can browse the Command Center of your device by ip address go to Advanced tab. Login is admin00. If you use Google port 25 you can scan to email to only Google users, on port 587, to anyone, but the kicker is the machine has to support SSL or you'll get 3101 errors all day long. You will get an authentication 'OK', but without SSL support when you send it will bounce it with error 3101. Legacy Kyoceras work just dandy on smtp port 25, but most all hosted email providers are no longer supporting port 25. it's port 995 on pop, and either 465 0r 587 smtp, all SSL. Call your Kyocera rep and find out if there is a firmware upgrade that will enable SSL.
Answer #3: Posted by Anonymous-165838 on December 4th, 2019 9:28 AM
Anonymous-165838
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December 4th, 2019 Points: 80
Member since:
December 4th, 2019 Points: 80
There is a field in the reporting/notification settings for setting a sender of the report (near the signature setting). This sender field MUST contain the same email address as the email address used in the SMTP setting, apparently mail servers check if the sender of a message is the same as the owner of the account. Note that this same sender address is also used for sending scans.
Related Kyocera KM-3050 Manual Pages
KM-NET ADMIN Operation Guide for Ver 2.0 - Page 18
...the navigation area, select Mail Server.
2 Under SMTP Server, enter the server name and port number.
3 Setting for IP addresses of the selected networks. E-mail setup
When alerts and status e-mails are currently on any... managed networks. This function is a process for scanning a network for the end of the selected networks. It can only be sent to identify what devices are sent out, ...
KM-NET ADMIN Operation Guide for Ver 2.0 - Page 64
... the Balance Restriction tab and select whether a balance limit is set for each function.
11 Click the Function Restriction tab and select whether each function can be used or is locked.
12 You can set the account counters to zero by printing device model.
1 Select All devices or a device group in the navigation area. 2 If necessary, select List View...
KM-NET ADMIN Operation Guide for Ver 2.0 - Page 75
...KM Host Agent and configure print queues on to KMnet Admin. The console provides real-time job monitoring, control and accounting functions for your server name and port number. For proper functioning... devices. The following default user names and passwords are placeholders for most printers and multifunction printers (MFPs). It integrates seamlessly into devices, Print Job Manager uses ...
KM-NET ADMIN Operation Guide for Ver 2.0 - Page 100
... Admin. K
KM Host Agent Software component that lets you limit the number of programs from Sun Microsystems, Inc. Managed Device A device that uses SNMP to configure Job Release. MIB (Management Information Base) A database that is also used to collect information about the devices managed by drag and drop.
MFP Multifunction Printer (or Multifunction Peripheral) A single device that...
KM-NET Viewer Operation Guide Rev-5.2-2010.10 - Page 49
... a device.
1 In the Device Accounting Settings dialog box, click Media Type. Handling Errors
You can print reports for one or both of options is expanded.
2 Select to the Accounting Devices View. The list of options is expanded.
2 You can select how to the Accounting Devices View or Device Accounts dialog box. The list of the following printing system functions...
KM-NET Viewer Operation Guide Rev-5.2-2010.10 - Page 71
...Click OK to save the settings you want to indicate it . If the trap server is used for providing and transferring management ...port 162 must be available and not blocked by a firewall.
1 In the menu bar at the top left of available accounts are counted. See the log file under the log folder for an error message as Add paper, the device automatically generates a trap. The trap sends an error...
KM-NET Viewer Operation Guide Rev-5.2-2010.10 - Page 72
...able to successfully connect to the SMTP server, click Test Connection. You can set up a user login password....port number and test the connection again. Editing Authentication Options
If a user does not have administrator rights on the computer with the application installed, the network administrator can configure the application to send e-mail notifications to start , and an access error...
Kyocera Command Center Operation Guide Rev 6.3 - Page 11
... the Basic and the Printer pages. For more information, refer to verify the settings made on the Basic and the Printer pages.
About
The model number of this printing system and Version of pages copied, faxed, and other (scanned), respectively. Device/Printer > APL.Filter
This allows you to Scanner Page on page 3-17.
Counters...
Kyocera Command Center Operation Guide Rev 6.3 - Page 15
... of restriction. Unlock Code
Entering this code, comprised of four digits from 1 to start scanning.
The range is restricted for use for the jobs on model. RAM Disk Size
Specifies the size of day. Unusable Time Setting
This restricts use a part of period before the machine reverts to be usable during the time of...
Kyocera Command Center Operation Guide Rev 6.3 - Page 25
... > Security > Secure Protocols on the E-mail page. Subject
You can include the model name of the printer, serial number, MAC address, host name and IP address in which the scanned data will be used . FTP Port Number
Sets the FTP Port Number or use 445). When turned On, the encryption algorithm that is used at Level 1 and the monochrome mode at...
Kyocera Command Center Operation Guide Rev 6.3 - Page 27
... page. Reduced RX Size Specifies the printing configuration for printing a document, which is displayed on...function of the device. The subject and body contents for auto media selection when printing received documents. Local FAX Name
Specifies your FAX system name. Use...i-FAX
This sends scanned data in Scanner > E-mail, described above. FAX / i-FAX Page
This section includes settings, such as...
Kyocera Command Center Operation Guide Rev 6.3 - Page 36
... supports Microsoft Exchange 2000. If you want to be configured. POP before SMTP as the protocol. When the Test button is pressed, this machine tries to connect to the SMTP server. When the value is disabled.
3-29
User Guide
SMTP Port Number
Set the SMTP Port Number or use the SMTP default port 25. Login Password Enter the login password. The DNS server address...
Kyocera Command Center Operation Guide Rev 6.3 - Page 48
... Microsoft Exchange 2000. Advanced > Protocols > NetBEUI
Peer-to Advanced > E-mail > POP3 > User # on page 3-35). SMTP Port Number
Set the SMTP Port Number or use E-mail, this machine tries to connect to be left blank.)
Advanced > E-mail > SMTP > General
This machine can send Low Toner and other information via NetBIOS (NMB) can also be authenticated in Windows Network Neighborhood...
Fax System (M) Operation Guide Rev-2.0 - Page 143
... Address Book (or when the number is not used.
OPERATION GUIDE
5-59 IMPORTANT: In order to use the same 16-digit encryption key. registered in reception setting
(B) 2 digits
5-63
†. This is prevented from knowing the actual contents of the originals. Key No. in advance.
Sending system
Receiving system
Encrypt
Decrypt
Scan originals
Encryption
Output originals...
Scan System Operation Guide (Functions Edition) Rev-9 - Page 1
Operation Guide
Click on the button to jump to FTP server Using the Scanner Function Sending Scanned Image Data to Your Computer
Sending Scanned Image Data by Email Using TWAIN Capabilities
Adding File Information to Scanned Image Data Sending Scanned Image Data to the desired section.
Scan System Operation Guide (Functions Edition) Rev-9 - Page 5
... sender s) name. Making Basic Settings
If you intend to use the Database Connection function, it will need to use the DB Assistant software to register various settings, certain information related to the computer it will be saved and send that is not available by KM-1650/2050/2550.
Adding File Information to Scanned Image Data
The scanner s operation...
Scan System Operation Guide (Functions Edition) Rev-9 - Page 6
... will take you need to the proper page. * This function is not available by KM-1650/2050/2550/C850. Settings and registration using an Internet Web browser
See page 2-1
Sending scanned image data
Use the scanner to the FTP server directly. Sending Scanned Image Data to FTP server
Upload the scanned data from the scanner to designate the FTP server...
Scan System Operation Guide (Functions Edition) Rev-9 - Page 254
... operation again.
Destination PC's system error.
The file was not saved.
Procedure
If you are using the Send E-mail function, check to PC function, check the status of the destination computer and then try the operation again, or change the file name. If you are using the Scan to make sure that the SMTP server is running , or consult...
3050/4050/5050 Operation Guide Rev-3 (Advanced) - Page 311
... improves ease of operation, so that defines how many bits of prints and scans, and paper source settings.
E-mail addresses can be selected from digital cameras and other peripheral devices.This function replaces what TWAIN used for connecting scanners, digital cameras, and other over the Internet or an intranet. Subnet Mask
A 32-bit numerical value...
3050/4050/5050 Operation Guide Rev-3 (Basic) - Page 183
...E-mail: SMTP is incorrect when sending scan data to PC (SMB) - to insufficient memory of the SMTP server is not set correctly or the host name is not registered. Is the acceptable scanning Press [Continue] to cancel printing, sending
or storing. store the scanned pages. Scanning cannot be performed due - The possible error codes and their descriptions are as follows. 1101...
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