My 2022 Kia Seltos Caught On Fire And Was Completely Destroyed. Left A Message O

Left a message on customer care site. Was given a case # and told I would be contacted by representative. Case # 16008624 Nov 27 2023. Still haven't been contacted.

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Answer #1: Posted by SonuKumar on December 14th, 2023 11:45 PM

SonuKumar

Member since:
May 9th, 2021

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I understand how frustrating it must be that your 2022 Kia Seltos caught fire and was completely destroyed, and that you've yet to hear back from Kia customer care after leaving a message and receiving a case number on November 27, 2023. Here are some steps you can take to move forward:

1. Follow up with Kia customer care:

Call: Try calling Kia customer care directly at 1-800-333-4542. Be sure to reference your case number (16008624) when speaking with a representative.

Email: Send another email to the customer care address you used the first time. Clearly state your case number, reiterate the situation, and express your concern about the lack of response.

Social media: Consider reaching out to Kia on social media platforms like Twitter or Facebook. Publicly sharing your experience may prompt a faster response.

2. Gather evidence:

Document the incident with photos and videos of the damaged vehicle, if possible.

Keep copies of any communication you have had with Kia customer care, including emails, phone call logs, and case numbers.

3. Consider legal options:

If you are not satisfied with Kia's response or they are not willing to offer a reasonable solution, you may want to consult with a lawyer to discuss your legal options. This could include filing a complaint with the National Highway Traffic Safety Administration (NHTSA) or pursuing legal action against Kia.

4. Share your experience:

Consider sharing your experience with organizations like the National Consumer League or the Center for Auto Safety. They can help raise awareness about your situation and support other consumers who may be facing similar issues.

It's important to remember that you are not alone in this situation. There are resources available to help you, and Kia has a responsibility to address your concerns. By taking proactive steps and documenting your experience, you can increase your chances of getting a fair resolution.

I hope this information is helpful. Please let me know if you have any other questions.

Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

Regards,
Sonu
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