Jabra SUPREME Support Question

Find answers below for this question about Jabra SUPREME.
Need a Jabra SUPREME manual? We have 3 online manuals for this item!

Jabra Overview Questions Manuals Reviews Videos Research

Question posted by phisek on March 27th, 2012

Press The Answer/end Button To Recieve The Call Cause My Phone Restart.

While I ware Jabra Supreme,switch on then the incoming phone call ring,I press the answer/end button to recieve the call but my cellphone (Samsung Wave II) restart itself everytime. But my cellphone will not restart itself while Jabra Supreme is off and I recieve the incoming phone call by flipping open the boom.

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by JabraSupport on March 27th, 2012 8:26 AM

This answer was accepted by the poster of the original question.

JabraSupport

Member since:
October 13th, 2011

Points: 1,597,040

1,100
points

A couple of things I would suggest:

First, make sure you've got the latest firmware in the Jabra Supreme. It should be v1.28 (you can see this in the Bluetooth menu in your phone where it shows paired devices). If not, download the updater and run it:
http://www.jabra.com/_gnimages/9d3f1241-443f-4c2a-8f01-a1316363608d/Jabra_SUPREME_1-28-0_English.zip

Second, I would suggest resetting everything. Reset the Supreme by pressing and holding the answer/end and volume + buttons simultaneously while opening the flip-boom (turning the unit ON). Remove the Supreme as a paired device from your phone, turn the phone OFF and remove its battery for no less than 15 seconds. Replace the battery and turn the phone back on. You'll need to repeat the pairing procedure to pair your phone with the Supreme, but everything will work fine after that.

If you have any other questions, you can call Jabra's Product Support Group at 800-327-2230 or email them at [email protected].

Related Jabra SUPREME Manual Pages

User manual - Page 2

...2 ABOUT YOUR JABRA SUPREME 2 WHAT YOUR HEADSET CAN DO 3 GETTING STARTED 4 CHARGE YOUR HEADSET 4 TURNING YOUR HEADSET ON AND OFF 5 PAIRING IT WITH YOUR PHONE/DEVICE 6 PAIR A NEW OR SECOND DEVICE 6 CONNECTING WITH YOUR PHONE 7 HOW TO 8 JABRA VOICE FEATURES 10 ADDITIONAL FEATURES 12 TROUBLESHOOTING & FAQ 14 NEED MORE HELP 15 TAKING CARE OF YOUR HEADSET 16 GLOSSARY 17 JABRA SUPREME 1

User manual - Page 3

... C Volume down Tap to adjust volume down D Answer/end button Tap to answer/end call E Jabra StatusDisplayTM F On/Off flip G Voice Control button Tap to make the most of your headset. This instruction manual will get you enjoy it! We hope you started and ready to initiate voice command functions A F B G C D E JABRA SUPREME 2 ENGLISH THANK YOU Thank you for purchasing the...

User manual - Page 4

...x 21.9 mm JABRA SUPREME 3 * Phone dependent ENGLISH WHAT YOUR HEADSET CAN DO Your Jabra SUPREME lets you who is calling* Specifications: - Voice dialing* - Make and answer calls just using the... technology provides outstanding background noise reduction - Clear wireless streaming of use with Jabra Voice Guidance - Rechargeable battery with Bluetooth 3.0 EDR & eSCO - Ease of...

User manual - Page 5

... damage your headset. NOTE: The lifetime of your device) 3 Turn your Jabra SUPREME on by flipping open the boom, and pair it with your mobile device by pressing the Voice button while you flip...on your Jabra SUPREME the first time. ENGLISH GETTING STARTED Please follow these steps before you start using the supplied AC charger and USB cable. 2 Activate Bluetooth® on your phone or device...

User manual - Page 6

TURNING YOUR HEADSET ON AND OFF - The ear cushions come in two different styles to optimize. Furthermore you can twist and bend the lower part of the earhook to fit any ear. Flip the boom arm to turn on (open position) or turn off (closed position). ENGLISH attach it from the opposite side. JABRA SUPREME 5

User manual - Page 7

...blue light and you will be paired with a headset in a matter of seconds. 1 Activate Bluetooth® on your phone/device 2 Turn the Jabra SUPREME on 3 The first time you have disabled ... process. You are connected to mobile phones/devices using your Jabra SUPREME. If you turn the Jabra SUPREME on it will need to reconnect to steady light. Choose Jabra SUPREME. NOTE: If asked to "Say ...

User manual - Page 8

... Bluetooth® is only needed the first time a headset and a phone/device are paired, but do not reconnect, tap the Answer/ end button. If the devices are used together. ENGLISH NOTE: If you have been paired once they will flash blue to On position. JABRA SUPREME 7 When the headset and phone/device have disabled Voice Guidance and Control you...

User manual - Page 9

Double Tab the Answer/End button when the phone rings to reject an incoming call * - You can then: - Say "Answer" after the caller is announced.* Make a call - Depending on your phone** JABRA SUPREME 8 * Phone dependent ** Refer to call - Tap the Voice button and you press them. Say "Redial" to operate. Tap the Answer/End button - Tap the Answer/End button Reject/ignore...

User manual - Page 10

... place a call to your Jabra SUPREME. Adjust sound and volume - Three way calling* - Press the Answer/end button to switch back to answer or ignore the call the music will automatically transfer the call directly from your phone. If your ringtone or caller ID. If you have an incoming call or listening to multimedia on the Jabra SUPREME the music will pause...

User manual - Page 11

... you have to touch Jabra headset or you phone. Just say one of the following commands. Voice control - You do not have an incoming call recieved on the phone "Call back" Calls back the last incoming call you can tap the Voice button, wait for Jabra SUPREME to ask you to "Say a command", and then say "Answer" to take the call...

User manual - Page 12

... "Cancel" Will cancel the current operation and close the voice menu The Jabra SUPREME is in the table below you can I say?" "Pairing failed" Announced if pairing fails "Connected" Announced when SUPREME is connected to two phones/devices JABRA SUPREME 11 * Phone dependent Voice guidance SUPREME What it means announcements to the Bluetooth menu on or enable Bluetooth...

User manual - Page 13

... alerted by pressing the Answer/ end button again JABRA SUPREME 12 * Phone dependent This will mute and you can place and answer calls on hold and accept the incoming call . ENGLISH "Disconnected" "Battery level is low" "Voice on/off" "Call from "* Announced if a connected phone/ device is turned off, goes out of having only one headset to SUPREME. If your phone rings the...

User manual - Page 14

... FOR MANUALLY CONTROLLING YOUR JABRA SUPREME Function Action Entering pairing mode Flipping boom arm to On position Cancel pairing mode Tap the Answer/end button Answer call Tap the Answer/end button End a call Tap the Answer/end button Reject a call Double tap the Answer/end button to reject an incoming call Initiate phone voice dial* Press the Answer/end button when connected or not...

User manual - Page 15

... while pressing the VOL+ and Answer/end button for the headset and the connected device to be used within 33 feet (10 meters) of up to factory settings you power on the Jabra SUPREME it again. ENGLISH TROUBLESHOOTING & FAQ I am having pairing problems - I hear crackling noises - It can turn the SUPREME on hold, Redial or voice dialing JABRA SUPREME 14 * Phone...

User manual - Page 16

... e.g. voice dial using Jabra SUPREME with 2 mobile phones. Web: www.jabra.com (for details. NEED MORE HELP? 1. Ensure that the name of your phone to function properly. Please note that some Android phones a warning message about the phonebook transfer appears in the top left corner. My Jabra SUPREME does not announce the caller names during incoming calls - Even if...

User manual - Page 17

...liquids. High temperatures may affect operation. or below -10°C/14°F). JABRA SUPREME 16 Phone: Belgique/Belgie Danmark Deutschland Die Schweiz España France Italia Luxembourg Nederland Norge...020792522 0800 0327026 +7 916 246 69 00 00800 722 52272 TAKING CARE OF YOUR HEADSET - This can shorten battery life and may also degrade performance. - Avoid storage at extreme temperatures (above 45...

User manual - Page 18

... hands-free profile or both. Bluetooth devices will not work together. 5 Standby mode is when the Jabra SUPREME is a code that you 'end' a call . Dispose of the product according to pair it with your mobile phone, the headset goes into standby mode. a mobile phone) to local standards and regulations. Bluetooth is safe to support a certain profile...

Datasheet - Page 1

... sits securely in one superior device. * Phone & Network dependent Reasons to your needs. ensuring maximum comfort for all BLUETOOTH® - Simply unfold the arm to switch ON and fold to carry WWW.JABRA.COM/SUPREME LEARN MORE! Its bendable ear hook is the first Bluetooth® mono headset to allow you access to enjoy this...

Datasheet - Page 2

... Voice Guidance and Control you will be asked for Jabra SUPREME to announce the caller. When the light goes out the charge is complete you turn the Jabra SUPREME on (open and Jabra SUPREME connects and answers the call. Turn the Jabra SUPREME on your phone* You can tap the Answer/end button to answer, or double tap to reject the call . • Say...

Technical Specification - Page 1

...8482; Note: some features are phone device dependent 1 Jabra SUPREME headset, 1 AC charger, 1 USB ...JABRA.COM/SUPREME What is a radio technology developed to 70° C) No No 100-240 V, 50-60 Hz 5 PIN micro USB / B Type / W=8.7mm L=5.0mm H=2.4mm Polycarbonate/Acryl Butadien Styren (PC/ABS), Polycarbonate (PC), Thermoplastic Elastomer (TPE) 0000 Active Noise Cancellation, answer call, end...