Jabra PRO 930 Support Question

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Question posted by theodorogomez on October 12th, 2012

No Sound On Headset When Paired With Cisco Phone And Office Communicator.

The headset shows charged and I can hear when someone pings me on communicator , but when I make an outgoing call...there is no sound on the headset.

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Answer #1: Posted by JabraSupport on October 12th, 2012 12:06 PM

JabraSupport

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October 13th, 2011

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Please contact Jabra's Professional Products Support Group - in North America the phone number is 866-697-8757 or you can email them at [email protected].

Related Jabra PRO 930 Manual Pages

Datasheet - Page 1

... for Unified Communications and PC-based telephony such as Jabra SafeTone™ protects hearing by cutting off loud noises and securing safe average sound levels. GN Netcom develops, manufactures and markets its products under the Jabra brand name. Jabra® is ready to control calls from the office. Greater productivity and comfort Jabra PRO 930 frees...

Datasheet - Page 2

... time up to 6h in wideband sound mode and up to 6,800 Hz Auto sleep-mode function Noise-canceling microphone Digital Signal Processing technology Built-in offices with silent PC policy Up to four Jabra PRO 930 headsets can be heard more clearly with digitally enhanced speech Ensures users can hear incoming calls in ringer on...

Quick Start Guide - Page 4

... buttton Microphone boom arm LED indicator Speaker JABRA PRO 930 BASE 1 Foldable base stand Battery indicator Mute indicator Icon Event Battery charging (slow flash) Full battery Low battery Very low battery (fast flash) Unknown battery status Microphone muted Active audio link between headset and base Searching for headset Audio link indicator Speaker Noise-cancelling microphone...

Quick Start Guide - Page 5

...of the headband to the mains power socket. STEP 2: UNFOLD THE BASE The Jabra PRO base stand can be folded into place (snap-to-click). 2. Assemble the earhook ... docked correctly the headset battery will begin charging, if needed. CLICK STEP 3: CONNECT TO POWER 1. Keep the headset docked during setup. Shape the earhook to -click). 3. CLICK CLICK 4 5 Charge for best fit....

User Manual - Page 2

...INDICATORS 14 5.6 BASE VISUAL INDICATORS...15 5.7 BASE AUDIO INDICATORS...15 JABRA PRO 930 2 PRODUCT OVERVIEW 5 2.1 PACKAGE CONTENTS...5 2.2 HEADSET OVERVIEW...6 2.3 HEADSET ATTACHMENTS...7 2.4 BASE OVERVIEW...8 2.5 OPTIONAL ACCESSORIES...9 3. JABRA PC SUITE 12 4.1 INSTALL JABRA PC SUITE...12 4.2 SET JABRA PRO 930 AS SPEAKER AND MICROPHONE 12 4.3 FIRMWARE UPDATES...12 5. CONNECTING TO A PC...

User Manual - Page 3

... SETTINGS 19 7.8 COPY SETTINGS TO MULTIPLE JABRA PRO 930 BASES 19 8. TECHNICAL SPECIFICATIONS 22 9.1 JABRA PRO 930 HEADSET...22 9.2 HEADSET BATTERY...22 9.3 MATERIALS AND ALLERGIES...23 9.4 JABRA PRO 930 BASE...23 9.5 PRODUCT DISPOSAL...23 9.6 CERTIFICATIONS AND SAFETY APPROVALS 24 JABRA PRO 930 3 BASIC CALL MANAGEMENT 16 6.1 MAKING CALLS, ANSWERING CALLS AND ENDING CALLS 16 6.2 CALL...

User Manual - Page 4

...the headset comfortable to wear and easy to use. Jabra PRO 930 headset features • Wideband audio for exceptional sound quality. • Volume and mute controls. • Intuitive headset ... Jabra PRO 930. Jabra PRO 930 base features • Headset recharge docking cradle. • Visual and audio call handling. • LED and audio indicators. • Advanced hearing protection ...

User Manual - Page 5

ENGLISH 2. PRODUCT OVERVIEW 2.1 PACKAGE CONTENTS Headset Base Headband attachment Earhook attachment (not supplied in all regions) Installation CD (Jabra PC Suite and User Manual) Quick Start Guide Warning & Declaration booklet Power adapter USB cable JABRA PRO 930 5

User Manual - Page 6

ENGLISH 2.2 HEADSET OVERVIEW Speaker volume up button Mute button Speaker volume down button LED indicator Multi-function button Microphone boom arm JABRA PRO 930 Speaker Mount for wearing-style attachments Recharge contact Noise-cancelling microphone 6

User Manual - Page 7

... effect. Attaching the headband CLICK Attaching the earhook (earhook not supplied in all regions) CLICK Attaching the neckband (optional accessory) CLICK JABRA PRO 930 R L 7 ENGLISH 2.3 HEADSET ATTACHMENTS The Jabra PRO 930 headset can be purchased separately. The neckband attachment can be worn in three different wearing-styles: headband, earhook or neckband. The headband and...

User Manual - Page 8

ENGLISH 2.4 BASE OVERVIEW Headset cradle 1 Foldable base stand Battery indicator Headset recharge contact Audio link indicator Mute indicator USB port Power adapter port JABRA PRO 930 8

User Manual - Page 11

... will be white for 5 seconds, and the headset battery will begin charging, if needed. ENGLISH 3.3 CONNECT POWER SUPPLY TO BASE 1. Connect the power adapter to the mains power socket. 3.4 DOCK THE HEADSET Dock the headset with the base Dock the headset, as illustrated. JABRA PRO 930 11 Plug the power adapter into the port marked on the...

User Manual - Page 13

... Press and hold , and accept incoming call Power on hold (1-3 seconds)    (5 secs) Speaker volume buttons 5.3 HEADSET MUTE BUTTON The mute button mutes or un-mutes the headset microphone. JABRA PRO 930 FEATURES 5.1 HEADSET MULTI-FUNCTION BUTTON The multi-function button can answer calls, end calls, switch between held calls, and more, using...

User Manual - Page 14

ENGLISH 5.4 HEADSET LED INDICATOR The LED indicator indicates call accepted JABRA PRO 930 14 Audio tones ...Pairing LED sample (click to view) Headset state Headset docked in base LED sample (click to view) Headset docked in charger Headset docked in unknown base Settings copying Settings copied Settings cannot be copied Firmware updating 5.5 HEADSET AUDIO INDICATORS The headset...

User Manual - Page 16

... CONFERENCE CALL WITH MULTIPLE HEADSETS The Jabra PRO 930 is undocked and on the headset or the base. Guests can be answered (supported softphones only). Press (1-2 secs). When the headsets are successfully paired, a double-tone will sound in total for call . BASIC CALL MANAGEMENT 6.1 MAKING CALLS, ANSWERING CALLS AND ENDING CALLS Supported softphone Make call to pair with the base...

User Manual - Page 17

... base. PeakStop™ acoustic shock protection PeakStop™ automatically suppresses sounds over 118dB(A), protecting hearing from the PC or the PC goes into range of no audio link between headset and PC when sound is to the Jabra PRO 930 will automatically play in the headset every few seconds. The wireless range can be adjusted to automatically...

User Manual - Page 20

...green when charged. • Ensure the headset is currently linked with a primary headset (a headset already paired with the Jabra PRO 930 base? JABRA PRO 930 20 A Dock the headset with my softphone? Alternatively, reduce the wireless range of the base. Q Why do I hear a low noise in your softphone software. • Ensure the audio link to music from the phone. Speaker volume...

User Manual - Page 21

.... To power the headset back on the headset for five seconds to power the headset off to save power when I make a conference call using multiple headsets? ENGLISH Q Is it possible to listen in Jabra Control Center. A Yes, the Jabra PRO 930 is used. A Please contact your advanced settings or reset the Jabra PRO 930 to pair with the base, or...

User Manual - Page 22

... DECT and U.S. up to 60 meters from Jabra PRO 930 base to headset. EU DECT: 1.88 - 1.90 GHz. Wearing-styles: Headband, and earhook (earhook not supplied in the Jabra PRO 930 base. Call control: Multi-function button support for answer call, end call, reject call status, battery level, pairing status and other events. DECT; Battery standby...

User Manual - Page 23

... PRO 900 series headset. ENGLISH Operating temperature range: -20˚C to local regulations and recycle when possible. Other wearing-style attachments are made of the headset according to +60˚C. The stainless steel alloy was tested for nickel release in speaker provides ring tones and/or audio feedback for Skype, Microsoft Office Communicator and Cisco IP Communicator...