Problems With Remote Control

In the case of a third-party tuner/Set-Top Box, you may only be able to switch channels with the supplied third-party remote control. The original Sony remote will not work.

For the X70, X70G, X70F, X73F, W66F, W61G, W66G, W62G, W67G, W61F, W66F, W62F, W67F, X70E, X72E, W75E, W77E, W61E, W66E, W62E, W67E series TVs: If the remote control is not working after updating the TV system software, refer to the After updating the TV system software, the remote control is not working or the TV is not responding to the remote control article.

If an error is displayed when you press a remote control button related to network services such as YouTubeT82; or Netflix, check whether the TV is connected to the Internet correctly. For details about connecting to the Internet or troubleshooting, refer to the article How to & Troubleshooting for internet connection.

Before trying any troubleshooting, we recommend you try resetting the remote control:

1.Remove the batteries from the remote control.
Note: Opening the battery compartment cover will vary, depending on the type of remote control. For details, refer to your TV manual.

2.On the remote control, press the Power button for three seconds.

3.Reinsert the batteries, making sure they are inserted with the correct polarity (-/+), then see if the issue is resolved.

4.If the issue is not resolved, remove the batteries again and leave them out for approximately 1 minute. Then, reinsert the batteries.

If the issue is resolved, the remote control may have temporarily stopped working due to poor battery contact or static electricity. If the issue continues, we advise you to go through each section of our complete troubleshooting guide.