What is the Home Depot return and refund process?

Our Store Return Policy Basics

Returns within 90 days of purchase and with a valid sales receipt will be exchanged, refunded in cash, credited to your account or refunded via The Home Depot store credit.

Return and Product Exceptions -
Purchases made with store credit, gift certificates and Gift Cards will be refunded as store credit. Store credits cannot be used to purchase Gift Cards.


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Gasoline-powered equipment may be returned within 30 days of purchase with a valid sales receipt. After 30 days, item may be sent out for repair at the customer's expense, unless covered under warranty.


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Special order returns are subject to 15% restocking fee. Cancellations may be subject to 15% restocking fee. See Special Services Desk at your local store for details.


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Cash and cash equivalent purchases, exceeding $1,000, may be refunded as mail check. Checks are mailed from The Home Depot's Store Support Center in Atlanta, GA.


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Receipts for purchases made with credit, debit or check within the last 90 days may be located in our system. Ask a store associate about receipt look up.


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The Home Depot reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason.


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Items purchased at The Home Depot U.S., The Home Depot Canada or The Home Depot Mexico may not be returned across borders.


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Returns of merchandise after 90 days in Massachusetts and Connecticut, and after 120 days in Rhode Island from the date of original purchase with a receipt: Sales tax will NOT be refunded. Customers will be issued credit for the purchase price of the item(s) only. NOTE: Even exchanges of merchandise are not affected by this rule.


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Customer Agreement purchases must be returned to the same store location where originally purchased.


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Sorry, Returns Not Available on the Following Products: Custom made products and custom tinted paint, utility trailers, Gift Cards, Gift Certificates and Store Credits.