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HP sd828a1 Support Question

HP sd828a1 Support Question

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Question posted by rubytuesday6966 on October 7th, 2012

Help With M Digital Hp Picture Frame

I have this digital HP picture frame for several weeks.And no one has been able to turn it on and get it to work. What are we doing wrong with this. I have read reviews about and everyone that has had one as thought it was great.I have plugged it in and hooked it up to the picture frame and still nothing happens. Do I need to call and have someone walk me through the steps or do I toss it in the garbage. Thank you!!!!

Current Answers

Answer #1: Posted by hzplj9 on October 15th, 2012 4:06 PM
This answer was accepted by the poster of the original question.
hzplj9

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I cannot locate the actual link for your picture frame.  I have located a link to HP for a similar item where the manuals and setup instructions are available. They should enable you to get your frame working.

https://support.hp.com/us-en/product/setup-user-guides/hp-brand-license-digital-picture-frames/model/5166247;

Related HP sd828a1 Manual Pages

User Manual - Page 3

... your Computer (optional 15 Local Settings 17 Description of Main Menu 18 Frame Content 18 Internet Content 19 Home Network 19 Favorites 19 Time 20 Network Signal Icon 21 Viewing Photos 22 Photo/Picture Slide Show 22 Photo Viewing Options 23 Printing a Photo 23 Configuring Access to Online Content 24 Setting Up your www.hpframe.com...
User Manual - Page 4

... with the USB Cable 38 Using Headphones or Speakers with your HP Smart Wi-Fi Display........38 Resetting the Frame 39 Cleaning and Care Tips 39 Cleaning the screen 39 Cleaning the frame and backing 39 Feedback 40 Feedback about this User Manual 40 Getting Help 40 Specifications 42 Frequently Asked Questions 43 Troubleshooting 45 2
User Manual - Page 11

...display the clock and calendar. There are times when the frame may be quicker to use the navigation buttons (Up, Down...quadrants using the remote, as follows: 1. Rotating Pictures To rotate pictures, press the Photo Rotate button. Press the Select button again to...Use the navigation buttons to Quadrant. Note that, as the HP Smart Wi-Fi Display has to communicate with 3rd party websites, ...
User Manual - Page 12

... Back button to return to Single. ENGLISH Single Display By default, the HP Smart Wi-Fi Display will show photos in Single display mode, meaning that the slide show will display one photo at a time. Standby To stop the current frame function and turn off the display, simply press the Standby button. For more information, see...
User Manual - Page 15

...which will guide you can also manually adjust the time. ENGLISH Initial Frame Setup The following instructions are automatically set when your HP Smart Wi-Fi Display connects to the next screen. 3. See "Manually...Code that you will run automatically when the frame is used by using the remote control unit. Setup Wizard The Setup Wizard helps you enter when setting up and running and...
User Manual - Page 19

.... • Slideshow Interval - Lets you set the amount of the screen. • Photo Effect - Automatically starts a slide show . • Slideshow Repeat - Choose to see your HP Smart WiFi Display. Choose between [Single] or [Quadrant]. [Quadrant] divides the screen into four, and shows photos in the top two quadrants and the clock and calendar in the...
User Manual - Page 20

Frame Content Frame Content describes the content which is available on the remote control, then press the Select button to choose the highlighted item. To navigate through the menu, use the directional buttons on the HP Smart... be accessed by folder. 18 The Main Menu has six main icons: Frame Content, Internet Content, Home Network, Favorites, Time, and Setup. ENGLISH Description of Main ...
User Manual - Page 21

... information, see "Setting Up your device. Often it is displayed. From the Main Menu, select Frame Content. 2. Select USB Card. 4. The Internet Content menu appears, with your www.hpframe.com ... Home Network features on your HP Smart Wi-Fi Display, you have set up to share photos, music and video with a list of adding a photo from your PC to your HP Smart Wi-Fi Display that are ...
User Manual - Page 24

... show modes, one will begin automatically a few seconds after the HP Smart Wi-Fi Display is inserted. You can change this preference in settings. Navigate to Frame Content > Music > USB Card > Tracks, and choose a song to (and start photo playback. 22 ENGLISH Viewing Photos Photo/Picture Slide Show Slide show modes Slide show mode will be shown...
User Manual - Page 26

...photos from various photo hosting sites, video from YouTube, Internet radio, the weather, and Tweets from Twitter. Setting Up your www.hpframe.com Account To stream Internet content to your computer, go to http://www.hpframe.com. On your HP Smart... Access to Online Content The HP Smart Wi-Fi Display can then be accessed on your frame by going to the Main Menu and then selecting Internet ...
User Manual - Page 28

... Wizard again, so it is the Frame Authorization Code. Also note that the...pictures via MMS can go to Setup > System Information to enter on page 13 for your HP Smart Wi-Fi Display. For more details. If you do not wish to provide your HP Smart... required information and click to your HP Smart Wi-Fi Display with an initial playlist of music. To send photos from your or another person's cell...
User Manual - Page 29

... following screen appears: ENGLISH 9. Your www.hpframe.com account is set up . 10. Choose the online photo sharing services you use and would like to continue. Adding Another Frame to continue. After the first one HP Smart Wi-Fi Display on Add New Frame (at the top of the web page) and enter the new...
User Manual - Page 33

... number(s) you have permission to send photos to your HP Smart Wi-Fi Display. U can add more than one phone number to the list. Send to username's HP Smart Wi-Fi Display! To see the... a list below. ENGLISH Allowing specific cell phones to send you pictures You can receive pictures from specific cell phones on your HP Smart Wi-Fi Display, choose the cell phone provider from the pulldown ...
User Manual - Page 35

... Tweets to your HP Smart WiFi Display. Recent Updates Any time you make updates to your www.hpframe.com account, or new content is usually in the bottom right-hand corner of your HP Smart Wi-Fi Display... form of the feature which has been updated. On the page which appears, log into your HP Smart Wi-Fi Display, navigate to Internet Content > Gadgets > Twitter. Ensure that you have added ...
User Manual - Page 36

...XP update. ENGLISH Streaming Media from your PC to your HP Smart Wi-Fi Display Your HP Smart Wi-Fi Display can play the media files (photos, music, and video) stored on your home network requires... with Windows Media Player 11 installed. Some files may be of a type supported by a Digital Rights Management system, which may prevent the streaming of those files. Note: For the types of...
User Manual - Page 41

...2. Select Yes. 4. For information on adding a new frame, see "Setup Wizard" on the screen too firmly. WARNING: Setting your HP Smart Wi-Fi Display to factory default settings will remove its details... and loose particles. 2. For more information on the setup wizard, see "Adding Another Frame to your HP Smart Wi-Fi Display to a clean, soft, lint-free cloth and wipe the screen. Cleaning...
User Manual - Page 42

...work with an address and you require customer support, go to the warranty service center. A service agent will not get a response to replace your e-mail. If you will be responsible for any shipping charges to the website www.hp.com/support. For warranty claims, you send is used to help... support question or your HP Digital Picture frame require service within 5 business days....
User Manual - Page 44

... Connectivity USB Ports Storage/Media Internal memory Memory cards supported: CF - xD Picture Card™ Memory cards slot 1 Memory cards slot 2 Media Files Supported: Video file formats Photo file formats Audio file formats User Interface/Control Buttons at the Top of Smart Wi-Fi Display Remote control 8" 4:3 800x600 pixels 400:1 12V, 1.2A Stereo...
User Manual - Page 46

... USB flash drive into the HP Smart Wi-Fi Display, it may not be able to fully create the database, which can lead to some functions not working correctly (e.g. It should I do if the network connection is this? However, if they are deleted by accident, don't worry. Try turning the frame off and on date taken...
User Manual - Page 49

... router should then display your ASCII key as hex digits (0 through 9, A through F). The frame sometimes has delays when responding to remote control buttons The HP Smart Wi-Fi Display has to communicate with this value ... pages. I can cause delays in the wrong password for WEP security on my wireless network The HP Smart Wi-Fi Display only supports WEP key entry as a hex value.

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