HP Scitex FB500 Support Question

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Question posted by boltgirl30 on February 28th, 2023

Error Code...a-uv-31 Service End Uv Home Not Found

Help Fix My Printer

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Answer #1: Posted by hzplj9 on February 28th, 2023 2:02 PM

This answer was accepted by the poster of the original question.

hzplj9

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Try this solution. It could be what you are seeking.

http://h10032.www1.hp.com/ctg/Manual/c01502758.pdf

This is an additional data sheet regarding head problems.

http://h10032.www1.hp.com/ctg/Manual/c01502727.pdf

Hope that solves your problem. Please mark as helpful if it leads you to a satisfactory solution.Thank you.

Answer #2: Posted by SonuKumar on February 28th, 2023 6:56 PM

SonuKumar

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The error code "a-uv-31 Service End Uv Home Not Found" on the HP Scitex FB500 indicates that the UV lamps are not reaching their home position during initialization or maintenance. This could be caused by a variety of issues, including:

Malfunctioning UV sensor: The UV sensor may not be detecting the position of the UV lamps correctly. This could be due to a faulty sensor or a misalignment of the sensor.
Dirty or obstructed sensor: The UV sensor may be dirty or obstructed, preventing it from accurately detecting the position of the UV lamps.
Electrical issue: There may be an issue with the electrical connections to the UV lamps or the sensor, causing a communication error or power loss.

To troubleshoot this issue, try the following steps:

Check the UV sensor and make sure it is clean and unobstructed.
Ensure that the UV lamps are properly seated and secured in their holders.
Check the electrical connections to the UV lamps and sensor, and make sure they are clean and securely connected.
Try resetting the printer by turning it off and on again, or unplugging it for a few minutes and then plugging it back in.

If these steps do not resolve the issue, you may need to contact HP support for further assistance.

Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

Regards,
Sonu
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