HP ProBook 6540b Support Question
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Question posted by ellyssiamassey on July 1st, 2011
Laptop Has Blank Screen On Startup
Started up laptop but got message, Press ESC for start up menu. Nothing happened when I pressed it. I got distracted, did nothing with the laptop for a few minutes, then suddenly the laptop continued to boot up, showing the Windows icon with music. I got excited, thinking the problem resolved itself, but now I don't have my desktop, on ly the HP screen and logo.
I did a normal logoff the night before. What happened and what is the fix?
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Related HP ProBook 6540b Manual Pages
HP ProBook 6545b, 6540b, 6445b and 6440b Notebook PC - Maintenance and Service Guide - Page 1
It provides comprehensive information on identifying computer features, components, and spare parts; and performing computer disassembly procedures. HP ProBook 6545b Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6445b Notebook PC, and HP ProBook 6440b Notebook PC
Maintenance and Service Guide
Document Part Number: 570786-002
January 2010
This guide is a troubleshooting reference used for...
HP ProBook 6545b, 6540b, 6445b and 6440b Notebook PC - Maintenance and Service Guide - Page 8
1
Product description
Category Processors
Description
HP ProBook 6545b HP ProBook 6540b HP ProBook 6445b HP ProBook 6440b
Notebook PC
Notebook PC
Notebook PC
Notebook PC
■ AMD® Turion™ II Ultra
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M620 2.5-GHz processor
(35W, 2-MB L2 cache...
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2.53-GHz processor (turbo
up to 3.06-GHz; 3-MB L3
cache, 4 threads, 35W)
(Continued)
Maintenance and Service Guide
1-1
HP ProBook 6545b, 6540b, 6445b and 6440b Notebook PC - Maintenance and Service Guide - Page 9
...to 2.33-GHz; 3-MB L3 cache, 4 threads, 35W)
Northbridge: AMD RS880M
HP ProBook 6545b Notebook PC
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HP ProBook 6540b Notebook PC
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HP ProBook 6445b Notebook PC
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HP ProBook 6440b Notebook PC
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Southbridge: AMD SB710
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Intel Ibex Peak HM57 storage
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...768) with webcam
■ 15.6-in, HD, LED, AntiGlare
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(1366×768)
(Continued)
1-2
Maintenance and Service Guide
HP ProBook 6545b, 6540b, 6445b and 6440b Notebook PC - Maintenance and Service Guide - Page 10
Product description
Category
Description
HP ProBook 6545b HP ProBook 6540b HP ProBook 6445b HP ProBook 6440b
Notebook PC
Notebook PC
Notebook PC
Notebook PC
Panel (continued) ■ 14.0-in, HD, LED, AntiGlare
(1366×768) with webcam and 2 WWAN antennas
9...GB
solid-state drive
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■ Supports 128-GB
solid-state drive
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(Continued)
Maintenance and Service Guide
1-3
HP ProBook 6545b, 6540b, 6445b and 6440b Notebook PC - Maintenance and Service Guide - Page 11
... Optical drives
Microphone Audio Webcam Modem Ethernet
Description Single screw removal
HP ProBook 6545b HP ProBook 6540b HP ProBook 6445b HP ProBook 6440b
Notebook PC
Notebook PC
Notebook PC
Notebook PC
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Customer-accessible
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Supports 12.7-... wake on LAN (AC
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mode only)
Ethernet cable not included
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(Continued)
1-4
Maintenance and Service Guide
HP ProBook 6545b, 6540b, 6445b and 6440b Notebook PC - Maintenance and Service Guide - Page 12
Product description
Category Wireless
External media cards
Docking
Description
HP ProBook 6545b HP ProBook 6540b HP ProBook 6445b HP ProBook 6440b
Notebook PC
Notebook PC
Notebook PC
Notebook PC
Integrated wireless local-area
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network (WLAN) options via
half MiniCard:
■...HP 230W Docking Station,
and HP 90W Docking Station
(Continued)
Maintenance and Service Guide
1-5
HP ProBook 6545b, 6540b, 6445b and 6440b Notebook PC - Maintenance and Service Guide - Page 13
Product description
Category
Description
HP ProBook 6545b HP ProBook 6540b HP ProBook 6445b HP ProBook 6440b
Notebook PC
Notebook PC
Notebook PC
Notebook PC
Ports
1394a
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Accessory battery connector
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DisplayPort (Dsub 15-pin)
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...
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Capacity Battery
Supports HP Fast Charge Technology
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(Continued)
1-6
Maintenance and Service Guide
HP ProBook 6545b, 6540b, 6445b and 6440b Notebook PC - Maintenance and Service Guide - Page 14
Category Security
Operating system
Product description
Description
HP ProBook 6545b HP ProBook 6540b HP ProBook 6445b HP ProBook 6440b
Notebook PC
Notebook PC
Notebook PC
Notebook PC
Security cable slot
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Trusted platform module
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(TPM) 1.2 and TPM enhanced
... 32
■ Windows XP Pro 32 with
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(Continued)
Maintenance and Service Guide
1-7
HP ProBook 6545b, 6540b, 6445b and 6440b Notebook PC - Maintenance and Service Guide - Page 15
Product description
Category Operating system (continued)
Serviceability
Description
HP ProBook 6545b HP ProBook 6540b HP ProBook 6445b HP ProBook 6440b
Notebook PC
Notebook PC
Notebook PC
Notebook PC
Restore media (DRDVD):
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■ Windows 7 DRDVD with
Windows DVD
■ Windows 7 DRDVD without
Windows DVD
■ Windows Vista DRDVD
■ Windows XP DRDVD
Office ...
HP ProBook 6545b, 6540b, 6445b and 6440b Notebook PC - Maintenance and Service Guide - Page 148
... to the main Computer Setup screen, press esc, and then follow the on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is enabled. Select the File, Security, or System Configuration menu. To navigate and select in Computer Setup, follow these steps:
1. 5
Computer Setup
Computer Setup in Windows 7
Starting Computer Setup
Computer Setup...
HP ProBook 6545b, 6540b, 6445b and 6440b Notebook PC - Maintenance and Service Guide - Page 149
... the arrow keys to select File > Ignore changes and exit, and then press enter. -
Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the factory, follow these steps: 1. or - or - Follow the on -screen instructions. - Your changes go into effect when the computer restarts.
✎...
HP ProBook 6545b, 6540b, 6445b and 6440b Notebook PC - Maintenance and Service Guide - Page 154
... boxes and return to the main Computer Setup screen, press esc, and then follow these steps:
1. Maintenance and Service Guide
5-7
To start Computer Setup, follow the on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the Computer Setup menu items listed in this guide may not...
HP ProBook 6545b, 6540b, 6445b and 6440b Notebook PC - Maintenance and Service Guide - Page 166
...battery, 1024-MB memory, no modem module, no Bluetooth module, no WWAN module, no webcam, and no fingerprint reader
2.64 kg
HP ProBook 6445b Notebook PC
Depth
23.6 cm
Width
33.9 cm
Height (front to back)
3.4 to 3.9 cm
Weight
With 14.0-in WXGA display assembly, no optical... in 5.53 lb
5.82 lb
9.29 in 13.35 in 1.34 to 1.54 in 4.98 lbs
5.5.27 lb
(Continued)
Maintenance and Service Guide
6-1
HP ProBook User Guide - Windows 7 - Page 143
... arrow keys to select Notebook Asset Tag or Notebook Ownership
Tag, and then enter the information. 5. Using Computer Setup System IDs
The System IDs feature in Computer Setup. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen. 2. Press f10 to display or...
HP ProBook User Guide - Windows 7 - Page 166
..., controls the order in which the computer searches for Startup Menu" message is enabled at the bottom of the screen, and then press f9. You can also press esc while the "Press the ESC key for a boot device by searching enabled boot devices and drive bay locations in which the system selects a boot device. If none is disabled, the computer uses a fixed...
ProtectTools (Select Models Only) - Vista - Page 16
... not complete the wizard, it as additional security features, can access the wizard from the Start menu or right-click the Security Manager icon in configuring the program. To use the HP ProtectTools...the options. 2. However, there is complete. A video tutorial on -screen instructions until setup has been completed. If you can disable further display of the wizard by selecting ...
ProtectTools (Select Models Only) - Vista - Page 18
...startup. Click Next. If your Windows password is required in order to protect your BIOS does not support it.
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ProtectTools (Select Models Only) - Vista - Page 43
...decide to uninstall the Drive Encryption module, you must log in at the Drive Encryption login screen, which is activated, you have registered with Drive Encryption: ● Encryption Management
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HP ProBook User Guide - Windows XP - Page 143
..., and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen. 2. Use a pointing device or the arrow keys to enter BIOS Setup. 3. Press f10 to select File > System Information, and then press
enter. Use the arrow keys to this information, you to select Notebook Asset Tag or Notebook Ownership
Tag, and...
HP ProBook User Guide - Windows XP - Page 163
...-ROM ● USB hard drive ● Notebook Ethernet ● Secure Digital (SD) Memory Card ● Docking device upgrade bay ● External SATA drive You can also press esc while the "Press the ESC key for a drive A boot device. Boot devices contain bootable media or files that consists of first searching for Startup Menu" message is displayed at the factory, controls...
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