HP ProBook 4421s Support Question
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Question posted by presplaytech on April 26th, 2014
My Pro Book Just Shutdown N' Restarted With A Blue Screen With White Texts On It
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Current Answers
Answer #1: Posted by freginold on April 26th, 2014 7:59 PM
On this blue screen, it should give you a memory address somewhere near the middle of the screen. Write this memory address down -- if it's the same memory address every time you get that blue screen, you might just have a bad RAM stick. Replace the RAM stick and it should work fine.
If it's always a different memory address, there is likely another problem. It could be the hard drive going bad. If you can get the laptop to boot up once, run a hardware diagnostic test on the hard drive, or use Windows' error-checking utility to scan the hard drive and locate any bad sectors.
If it's always a different memory address, there is likely another problem. It could be the hard drive going bad. If you can get the laptop to boot up once, run a hardware diagnostic test on the hard drive, or use Windows' error-checking utility to scan the hard drive and locate any bad sectors.
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