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HP Photosmart Premium Fax All-in-One Printer - C309 Support Question

HP Photosmart Premium Fax All-in-One Printer - C309 Support Question

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Question posted by sherris1 on May 11th, 2010

Can't Use Fax From Solution Center

After automatic update from HP I can't use fax machine from the HP solution center. Also can't find fax log on the HP Photo smart Premium machine. This happened once before and I had to reformat my computer before it would work again. I don't want to do that again.

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Related HP Photosmart Premium Fax All-in-One Printer - C309 Manual Pages

Basics Guide - Page 48

... page. For more information about fax reports, sending faxes manually, and other fax features, see the Electronic Help. Enter the fax number by using the keypad, press the up ...the HP Photosmart, to order cartridges, go to tone prompts while dialing. HP Photosmart overview 46 HP Photosmart overview Press Start Fax. • If the product detects an original loaded in the automatic document...
Basics Guide - Page 79

..., the test might fail and you might be remaining inside the device. If you resolve any problems found, run the fax test again to make sure the country/region setting is too thick...Using paper that might need to clear the paper jam from the rear of phone line you are likely to the document feeder tray while the HP Photosmart is digital, connect a regular analog phone to jam the automatic...
Basics Guide - Page 80

...to step 5. Lift the cover of the automatic document feeder. Close the cover of the automatic document feeder. 2. Close the Two-sided...If you are likely to continue the current job. Information on the HP Photosmart, and then press OK to occur. 3. Turn on ink cartridges...the device. Dropping, jarring, or rough handling during installation can cause temporary ...
Full User Guide - Page 12

... on your computer. To connect the HP Photosmart with a Bluetooth connection, you will install automatically using a cable. If you have an HP computer and plug in an HP bt450, it supports the Microsoft stack. • Widcomm stack: If you have Windows Vista or Windows XP with a USB connection. On the Printer Found screen, verify that came with...
Full User Guide - Page 16

... HP Photosmart with Case C: Set up the HP Photosmart with (You answered Yes to questions 4 and 5 computer dial-up the appropriate setup case in the following table, choose the combination of the HP Photosmart. Voice calls, computer dial-up modem and answering machine Not applicable. Recommended fax setup for parallel- Voice calls, computer dial-up the HP Photosmart If you use...
Full User Guide - Page 24

...: • If you do not connect your answering machine directly to answer calls automatically, turn off the Auto Answer setting. 7. NOTE: If you set up the HP Photosmart to incoming fax calls or the HP Photosmart cannot receive faxes. Case I: Shared voice/fax line with the HP Photosmart. 22 Finish setting up the HP Photosmart as described in this phone number, set up...
Full User Guide - Page 37

... easy handling. HP Photo Value Pack • HP Photo Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to a store-processed photo. You will ensure your HP Photosmart. For longer-lasting photos, it is acid-free. Great for photo printing If you want the best print quality, HP recommends using the automatic setting, you print using paper designed for...
Full User Guide - Page 39

... documents. Load media ▲ Do one of photos or multiple prints to share. To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your HP Photosmart. HP Inkjet-Printable CD/DVD Discs • HP Inkjet-Printable CD and DVD optical discs are...
Full User Guide - Page 43

...Information on paper 41 HP papers are ready to print, remove only the paper you plan to use immediately. In addition, follow these tips: • Do not use paper that stretches easily... work well with most paper types. Information on paper The HP Photosmart is easy to purchase. When you have finished printing, return any unused photo paper to print improperly. • Do not combine different...
Full User Guide - Page 59

... in the printer software. Depending on your own shortcuts for the following print tasks: • General Everyday Printing: Print documents quickly. • Photo Printing-Borderless:...pages with the HP Photosmart. The printer software has several specially designed printing shortcuts that opens the Properties dialog box. Use the Printing Shortcuts tab for commonly used tasks. Click ...
Full User Guide - Page 96

... computer before the HP Photosmart software is installed on the computer. Reinstall the HP Photosmart software. Contact your HP dealer or call the support phone number for your country/region to www.hp.com/support, select your country/region and language, then explore the services and warranty area for service Solution 1: Make sure you use the power cord...
Full User Guide - Page 101

... on the product. 2. Press the On button to the HP Photosmart Software. Reconnect the power cord to Web • HP Solution CenterHP Director • HP Memories Disk Greeting Card Creator 32 d. NOTE: It is turned on , a software group called the Terminate and Stay Resident (TSR) programs automatically loads. b. CAUTION: If the computer is turned on . Turn...
Full User Guide - Page 105

... curling. For more information, see: • Recommended papers for printing • Information on paper. Solution 4: Check the ink levels Solution: Check the estimated ink levels in the input tray. When you use HP Advanced Photo Paper. Solution 5: Check the print settings Solution: Check the print settings. • Check the print settings to see if the color settings...
Full User Guide - Page 110

... to use immediately. For best results when printing images, use HP papers or any other paper type that is flat. To print a print quality report 1. Solution 3: Check the print settings Solution: Check.... Solution 5: Clean the printhead Solution: If the previous solutions did not solve the issue, try the next solution. Press Setup. 108 Solve a problem Press any unused photo paper...
Full User Guide - Page 113

... tray. Print quality troubleshooting 111 Solve a problem NOTE: For this did not solve the issue, try the next solution. For best results when printing images, use HP papers or any unused photo paper to use immediately. Store photo media in its original packaging inside a resealable plastic bag on the bottom of a borderless print Try the following...
Full User Guide - Page 120

..., consider having a replacement cartridge available to use immediately. If this did not resolve the issue, try the next solution. Solution 5: Clean the printhead Solution: If the previous solutions did not solve the issue, try cleaning the printhead. Solution 4: Check the paper type Solution: HP recommends that is not set incorrectly. Store photo media in the input tray. To clean...
Full User Guide - Page 124

... tray. 2. In the HP Solution Center, click Settings. 3. In the Print Properties dialog box, click the Features tab, and then click Printer Services. Always make sure the paper you use HP papers or any unused photo paper to the plastic bag. If a digital photo or rasterized graphic has been resized, it . Solution 4: Align the printer Solution: Align the printer. NOTE: You can...
Full User Guide - Page 149

... having problems faxing over the Internet using IP phone • The fax log report shows an error For more information, see Set up the HP Photosmart for faxing, based on the equipment and services you can send faxes • The product is having problems receiving a manual fax • The product is properly grounded • Solution 12: If you use a DSL service...
Full User Guide - Page 185

...) Cause: The fax over the Internet. The sending fax machine is a feature incompatibility with your telephone company. 2. Press the down arrow button to the port labeled 1-LINE on the error codes in the Fax Log report. If they do not support faxing, you encounter when using the fax features of send. The fax log report shows an error Solution: Review the...
Full User Guide - Page 187

...the photo tray • Solution 3: Remove excess paper from the photo tray • Solution 4: Make sure the sheets of product-related error messages: • Firmware revision mismatch • Memory is full • Photo tray problem • Photo tray cannot engage • Photo tray cannot disengage • Missing HP Photosmart Software Firmware revision mismatch Solution: Contact HP support...

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