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HP Officejet 6300 Support Question

HP Officejet 6300 Support Question

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Question posted by mssoco on December 1st, 2012

Scanning A Picture

I can print from my computer to my printer.  However, when I try to scan a picture - the printer says there is no computer connection.  I cancelled the scan request then went to copy something and  it started blinking and says to "reset power".  When I turn off and turn back on it allows me to print from computer, but I cannot seem to be able to copy

Current Answers

Answer #1: Posted by hzplj9 on December 1st, 2012 2:15 PM
This answer was accepted by the poster of the original question.
hzplj9

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There is a specific answer to our problem on the HP website. This is the link to HP.

http://h10025.www1.hp.com/ewfrf/wc/product?product=1119598&lc=en&cc=us&dlc=en&lang=en&cc=us

This is the link to the error message in the troubleshooting section.

https://support.hp.com/us-en/product/HP-Officejet-6300-All-in-One-Printer-series/1120059/model/1120060/document/c01059445

Related HP Officejet 6300 Manual Pages

User Guide - Page 5

...147 Print specifications 148 Copy specifications 149 Memory card specifications 149 Fax specifications 150 Scan specifications 150 Physical specifications 150 Power specifications 150 Environmental specifications 151 Memory specifications 151 Environmental product stewardship program 151 Regulatory notices 152 Declaration of conformity (European Economic Area 156 HP Officejet 6300 All...
User Guide - Page 9

... 8. After you select a topic, the topic appears on your computer screen. 6 HP Officejet 6300 All-in -One does not answer any incoming fax calls. Advanced Fax Setup 6. The following...Fax Menu ● Copy Menu ● Scan To menu ● Photo Menu ● Proof Sheet Menu Setup Menu The following topics provide a quick reference to key help topics and is connected. Help 2. Overview...
User Guide - Page 11

... fax header information. 8 HP Officejet 6300 All-in the Photo area on the control panel. Photo Transfer* Select Photos Number of the slots or a storage device connected at the front USB port. Text and symbols You can use the control panel keypad to scan a digital copy onto the memory card or storage device. Proof Sheet Menu The...
User Guide - Page 25

...device to select one of the options: Soft, Loud, or Off. 4. Press Setup. 2. Enter the month, day, and year by pressing the appropriate numbers on your country/region setting, you might need to print from the control panel 1. If your computer ● Use printer sharing Finish setup 22 HP Officejet 6300... again. Press OK. The different connection options available to you are described in...
User Guide - Page 27

... a. To enter the address into the front USB port and print from most Bluetooth devices to print images from a Bluetooth device such as appropriate: To find out the device address of "Officejet 6300 Series". Press Setup. When you to the HP All-in-One without a cable connection. To connect the HP bt450 to enter a new name. Use the keypad...
User Guide - Page 29

... print cartridges. Scanning and software-based faxing cannot be done over a Bluetooth connection. It 26 HP Officejet 6300 All-in -One. 2. Press to all of the Bluetooth settings on the control panel of ink remaining in your computer A Bluetooth connection provides a quick and easy way to Bluetooth devices that have not stored its device address. However, stand-alone copy...
User Guide - Page 31

...device now... In the printer list, select the HP All-in -One series To enable printer sharing on the network has an HP Allin-One connected to it by a USB cable, you can install an external Bluetooth® adapter. Finish setup 28 HP Officejet 6300...Applications:Utilities folder. Mac users You can print to turn the device on the Connect Your Device Now screen, select the check box ...
User Guide - Page 35

.... c. If you want to connect. To install the Mac HP All-in -One installer icon. 4. Finish setup 32 HP Officejet 6300 All-in -One you disabled a firewall or virus detection software on the network, the Printers Found screen appears. If a dialog box pertaining to the HP All-in -One, print the network configuration page: a. See...
User Guide - Page 67

... originals and load paper Flatten the transfer sheet completely before printing or copying onto transparency film. make sure the stack of envelopes fits within the input tray and is going into the input tray with the blue stripe facing up. 64 HP Officejet 6300 All-in -One. HP Premium Inkjet Transparency Film and HP...
User Guide - Page 93

... sheet provides, you scan that proof sheet. 3. Load the proof sheet print side down on the right front corner of the proof sheet touch the right and front edges. The Proof Sheet Menu appears. 4. The HP All-in-One scans the proof sheet and prints the selected photos. 90 HP Officejet 6300 All-in the input...
User Guide - Page 94

...unplugged, the date and time might seep under the glass and damage the device. 3. Plug in -One To ensure that your copies and scans remain clear. In addition to the main glass surface, you might also ... features such as necessary. ● Clean the HP All-in-One ● Print a self-test report ● Work with print cartridges Clean the HP All-in the power cord, and then turn on the ...
User Guide - Page 102

... from the control panel 1. If copy or print quality still seems poor after installing a print cartridge for technical support. Note If you have a defective sensor or print cartridge. This selects Tools and then selects Align Print Cartridge. 4. Recycle or discard the page. The HP All-in -One prints a test page, aligns the print head, and calibrates the printer.
User Guide - Page 119

...can print a fax test report to check the status of the HP All-in-One. Run the test again. Go to fail and you experience problems faxing, contact HP Support. Troubleshooting 116 HP Officejet 6300 ...a fax or making a copy. The test will fail if the HP All-in-One is ready for solutions to try. ● The "Fax Hardware Test" failed ● The "Fax Connected to Active Telephone Wall Jack...
User Guide - Page 121

...you do not use the phone cord that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack. The "Using ...Officejet 6300 All-in - Chapter 11 Back view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to your telephone wall jack, as shown below. Try...
User Guide - Page 123

... for a dial tone. To check if your country/region. Connect the HP All-in-One to an analog phone line and try Troubleshooting 120 HP Officejet 6300 All-in -One to the line and listen for a dial tone. try sending or receiving a fax. ● Check the connection between the telephone wall jack and the HP All...
User Guide - Page 124

... you plug in the phone cord that came with the HP All-in-One to connect the device to your telephone company and have them back one at the display on . Make ... receiving faxes Solution Make sure the HP All-in -One and plugged into a telephone wall jack.) Try removing the splitter and connecting the HP All-in the box with Fax" test failed. Troubleshooting The display always shows Phone Off ...
User Guide - Page 137

... then click Order HP Supplies. The HP Device Manager window appears. 2. Make sure the HP All-in-One is selected in -One software, a copy of the shopping links on your product, ...HP Officejet 6300 All-in -One, and click Launch Utility. The print cartridge reorder numbers appear. 6. In the HP Photosmart Studio task bar, click Devices. Accessory and HP model number HP bt450, Printer ...
User Guide - Page 153

... scan size from glass: 216 x 297 mm (8.5 x 11.7 inches) Physical specifications ● Height: 236 mm (9.29 inches) ● Width: 456 mm (17.95 inches) ● Depth: 326 mm (12.83 inches) ● Weight: 7.66 kg (16.9 pounds) Power specifications ● Maximum power consumption: 60 W ● Idle state power consumption: 8.5 W 150 HP Officejet 6300...
User Guide - Page 162

... United States 157 delete faxes from a computer 26 security settings 25 borderless copies 80 buttons, control panel 4 C calling card, fax using cancel button 5 copy 81 fax 78 print job 68 scan 84 72, 73 carriage, blocked 109 cartridges. See computer modem digital camera connect 86 PictBridge 86 display change language 106 change measurements 106 distinctive ringing...
User Guide - Page 165

...Officejet 6300 All-in-One series See technical information speed dial button 4 one-touch buttons 5 send fax 71 start copy black 5 color 5 start scan button 5 stop copy 81 fax 78 print job 68 scan 84 storage device, connect...109 language, display 106 network setup 114 operational tasks 127 paper 127 print cartridges 106, 131 printer not found 115 Readme file 103 receive faxes 121 resources 13 send ...

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