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HP GK859AA Support Question

HP GK859AA Support Question

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Question posted by lombarnm on August 23rd, 2011

Not Working

I bought this mouse new about a month ago and now all of a sudden it has stopped working. I tried turning the mouse on and off as well as pressing the connect button. I have shutdown my computer as well as reset it several times. The bluetooth dectetor resconizes the mouse and does not sense any problems. How do I correct this issue. I know the mouse has some battery power.

Current Answers

Answer #1: Posted by kcmjr on August 23rd, 2011 10:06 AM
This answer was accepted by the poster of the original question.
kcmjr

Member since:
May 5th, 2011

Points: 4,254,255
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Make sure the mouse battery has a FULL charge.  Make sure the surface you use it on is correct for the mouse.

If it still has issues with a full charge and is being detected by the PC take it back and get another one.  Explain the situation to the retailer and state that you are dis-satisified and would like a replacement.


Licenses & Certifications: Microsoft, Cisco, VMware, Novell, FCC RF & Amateur Radio licensed.

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