HP EliteBook 8460p Support Question
HP EliteBook 8460p Support Question
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Question posted by lmwajugar on April 7th, 2014
My Probook 6460b Won't
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Current Answers
Answer #1: Posted by freginold on June 21st, 2014 2:33 PM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Usually when a laptop won't power on, it's because of one of four things: the battery, the battery charger/AC adapter, the power board/battery charging board (if the laptop has one), or themotherboard.
You can attempt to rule out the battery by attaching the AC adapter and trying to turn the laptop on. If the laptop turns on when on AC power but won't turn on with the battery, then one of two things is happening: either the battery is bad, or the charger is bad and the battery has run down. If the laptop won't turn on with or without the AC adapter plugged in, then the battery is not the problem. If your AC adapter has an LED on it, you can often tell if the adapter isn't working because the LED won't light up. (However, just because the LED does come on doesn't mean the adapter is working as it should.)
If it doesn't seem to be either the charger/adapter or the battery, then you're probably looking at either the power board or motherboard. If you are comfortable taking the laptop apart, you might want to try replacing the power board, which is the board that the charger plugs into. Amazon.com sells power boards (also sometimes called power jack boards) for many laptops for between $15 and $30.
The motherboard is a more expensive option to replace, so a good rule of thumb is to try the less expensive parts first. If it still won't power on, you may have a bad motherboard, in which case it might be cheaper to get a new laptop than have the motherboard repaired or replaced.
You can attempt to rule out the battery by attaching the AC adapter and trying to turn the laptop on. If the laptop turns on when on AC power but won't turn on with the battery, then one of two things is happening: either the battery is bad, or the charger is bad and the battery has run down. If the laptop won't turn on with or without the AC adapter plugged in, then the battery is not the problem. If your AC adapter has an LED on it, you can often tell if the adapter isn't working because the LED won't light up. (However, just because the LED does come on doesn't mean the adapter is working as it should.)
If it doesn't seem to be either the charger/adapter or the battery, then you're probably looking at either the power board or motherboard. If you are comfortable taking the laptop apart, you might want to try replacing the power board, which is the board that the charger plugs into. Amazon.com sells power boards (also sometimes called power jack boards) for many laptops for between $15 and $30.
The motherboard is a more expensive option to replace, so a good rule of thumb is to try the less expensive parts first. If it still won't power on, you may have a bad motherboard, in which case it might be cheaper to get a new laptop than have the motherboard repaired or replaced.
Related HP EliteBook 8460p Manual Pages
Installing Microsoft Windows on an HP ProBook or EliteBook Notebook PC and creating an image - White Paper - Page 2
... and images. Instructions are needed to Drivers/OS enhancements provided by HP
- Supported models
HP EliteBook 8460p Notebook PC HP EliteBook 8560p Notebook PC HP ProBook 6360b Notebook PC P ProBook 6460b Notebook PC HP ProBook 6560b Notebook PC
WARNING Before proceeding with applicable HP drivers and applications on the product's Certificate of...
Service Guide - Page 1
HP EliteBook 8460w Mobile Workstation HP EliteBook 8460p Notebook PC HP ProBook 6460b Notebook PC
Maintenance and Service Guide
Service Guide - Page 9
...Processors
Description
HP ProBook 6460b Notebook PC
HP ProBook 6460p Notebook PC
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HP EliteBook 8460p Notebook PC
HP EliteBook 8460w Mobile ...threads
2430M, 2.40-GHz (Turbo up to 3.00)
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processor 3-MB L3 cache, 4 threads
HP EliteBook 8460p Notebook PC
HP EliteBook 8460w Mobile Workstation
√ √
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√
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Service Guide - Page 11
Category Memory
Flash cache Hard drives
Description
HP ProBook 6460b Notebook PC
35.6-cm (14.0-in) HD, anti-glare...√
● 750-GB, 7200
● 500-GB, 7200
● 320-GB, 7200-rpm
● 250-GB, 7200
HP EliteBook 8460p Notebook PC
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HP EliteBook 8460w Mobile Workstation
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Service Guide - Page 12
...bay
Microphone Audio Webcam Modem Ethernet
Description
HP ProBook 6460b Notebook PC
Supports the following solid-state
&#...)
S3/S4/S5 wake on LAN
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NIC power down technology
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Ethernet cable not included
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HP EliteBook 8460p Notebook PC
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HP EliteBook 8460w Mobile Workstation
√
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√
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Service Guide - Page 13
Category Wireless
External media card Ports
Description
HP ProBook 6460b Notebook PC
HP EliteBook 8460p Notebook PC
HP EliteBook 8460w Mobile Workstation
Integrated WLAN options by way of wireless module:
Two WLAN antennas built into display
√
assembly
Three WLAN antennas built into display ...
Service Guide - Page 14
...Docking Keyboard/pointing devices Power requirements
Description
HP ProBook 6460b Notebook PC
DisplayPort 1.1a
√
RJ-11... Li-ion battery
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Supports 9-cell, 73-Wh HP Ultra-
√
Capacity Extended Life Battery
HP EliteBook 8460p Notebook PC
√
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HP EliteBook 8460w Mobile Workstation
√
√
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Service Guide - Page 15
...™: SuSE Linux™ - Category Security Operating system
Description
HP ProBook 6460b Notebook PC
Supports 9-cell, 100-Wh HP Extended
√
Life Battery...;
Microsoft Basics
Windows Vista Home Basic 32 with
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Microsoft Office 2010 Personal
HP EliteBook 8460p Notebook PC
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HP EliteBook 8460w Mobile Workstation
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Service Guide - Page 16
Category
Description
HP ProBook 6460b Notebook PC
Windows 7 Professional 64 with
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...√
Windows 7 Starter 32
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DRDVD Windows 7
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DRDVD Windows 7 with WinDVD
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Web-only support:
HP EliteBook 8460p Notebook PC
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HP EliteBook 8460w Mobile Workstation
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Service Guide - Page 17
Category Serviceability
Description
HP ProBook 6460b Notebook PC
Windows XP Professional 64
Windows ...module
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Optical drive
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Mini-PCI components (WLAN, WWAN,
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SIM)
Modem
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Keyboard
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HP EliteBook 8460p Notebook PC
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HP EliteBook 8460w Mobile Workstation
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Service Guide - Page 43
... WHr, 2.8 Ah, long life) 6-cell (2.55 Ah) (1-year warranty) 3-cell (31 WHr, 2.8 Ah) Base enclosure (includes rubber feet) For use with HP ProBook 6460b computer models For use with HP EliteBook 8460p and 8460w computer models Cable Kit (not illustrated; Item (19) (20) (21)
(22)
Description 256-GB solid-state drive 160-GB solid...
Service Guide - Page 44
Display components
Item Description
(1)
Display bezel
For use with HP ProBook 6460b models with a webcam
For use with HP EliteBook 8460p models with a webcam
For use with HP EliteBook 8460w models with a webcam
(2)
Webcam module with microphone
For use with HP ProBook 6460b models
For use with HP EliteBook 8460p/w models
36 Chapter 3 Illustrated parts catalog
Spare part number
643918...
Service Guide - Page 45
... HP ProBook 6460b models
For use in HP EliteBook 8460p/w models
(9)
Display enclosure
For use in HP ProBook 6460b models
For use in HP EliteBook 8460p models
For use in HP EliteBook 8460p/w models; includes two antennas
For use in HP ProBook 6460b models; Item Description
Microphone module (not illustrated)
For use with HP ProBook 6460b models
For use with HP EliteBook 8460p/w models...
Service Guide - Page 46
Item Description Display Screw Kit (not illustrated) For use in HP ProBook 6460b models For use in HP EliteBook 8460p/w models Display Rubber Kit (not illustrated) Display Panel Support Kit, includes: ● WLAN antenna kit ● WWAN antenna kit ● Display HD cable kit ● ...
Service Guide - Page 48
Plastics Kit
Item
(1) (2) (3) (4)
Description Plastics Kit for use in HP ProBook 6460b models Plastics Kit for use in HP EliteBook 8460p/8460w models RJ-11 jack ExpressCard slot protective insert Optical drive protective insert Bottom door
Spare part number 641832-001 642804-001
40 Chapter 3 Illustrated parts catalog
Service Guide - Page 58
... include a 4-button touchpad and a fingerprint reader
Top cover for use with 6460b models that include a 4-button touchpad without a fingerprint reader
Top cover for use with 8460p models that include a 4-button touchpad without a fingerprint reader
Base enclosure for use with HP EliteBook 8460p and 8460w computer models
System board for use in all countries and...
Service Guide - Page 60
... models (includes backlight module)
642782-001 Display Hinge Kit for use in HP EliteBook 8460p/w models
642783-001 Display hinge covers for use in HP ProBook 6460b models (includes left and right covers)
642784-001 Display hinge covers for use in HP EliteBook 8460p/w models (includes left, right, and middle covers)
52 Chapter 3 Illustrated parts catalog
Service Guide - Page 61
... HP ProBook 8460p/w models Microphone module for use in HP ProBook 6460b models Microphone module for use in HP ProBook 8460p/w models WLAN antennas for use in HP ProBook 6460b models (includes two antennas) WLAN antennas for use in HP EliteBook 8460p/w models (includes three antennas) WWAN antennas for use in HP ProBook 6460b models WWAN antennas for use in HP EliteBook 8460p/w models...
Service Guide - Page 70
There are 6 rubber feet that attach to the base enclosure in the Rubber Kit, spare part number 641831-001 for HP ProBook 6460b models and 642768-001 for HP EliteBook 8460p/w models. Computer feet
The computer feet are included in the locations illustrated below.
62 Chapter 4 Removal and replacement procedures The feet are adhesive-backed rubber pads.
Service Guide - Page 73
..., webcam/microphone module, and display panel with microphone For use in HP ProBook 6460b models For use in HP EliteBook 8460p/w models Microphone modules For use in HP ProBook 6460b models For use in HP EliteBook 8460p/w models Display Screw Kit For use in HP ProBook 6460b models For use in Hibernation, turn the computer on page 109 for more...
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