HP EliteBook 8460p Support Question
HP EliteBook 8460p Support Question
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Question posted by Adelaristo on August 11th, 2014
Hp Laptop Wont Turn Orange Light Flashes
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Current Answers
Answer #1: Posted by freginold on November 5th, 2014 9:32 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
When a laptop won't power on, it's often because of one of four things: the battery, the battery charger/AC adapter, the power board/battery charging board (if the laptop has one), or the motherboard (AKA system board). Without being able to troubleshoot the laptop, it's almost impossible to say for sure which of the components is causing the problem.
You can attempt to rule out the battery by attaching the AC adapter and trying to turn the laptop on. If the laptop turns on when on AC power but won't turn on with the battery, then one of two things is happening: either the battery is bad, or the charger is bad and the battery has run down. If the laptop won't turn on with or without the AC adapter plugged in, then the battery is not the problem. If your AC adapter has an LED on it, you can often tell if the adapter isn't working because the LED won't light up. (However, just because the LED does come on doesn't mean the adapter is working as it should.)
If it doesn't seem to be either the charger/adapter or the battery, then you're probably looking at either the power board or motherboard. If you are comfortable taking the laptop apart, you might want to try replacing the power board, which is the board that the charger plugs into. Amazon.com sells power boards (also sometimes called power jack boards) for many laptops for between $15 and $30.
The motherboard is a more expensive option to replace, so a good rule of thumb is to try the less expensive parts first. If it still won't power on, you may have a bad motherboard, in which case it might be cheaper to get a new laptop than have the motherboard repaired or replaced.
You can attempt to rule out the battery by attaching the AC adapter and trying to turn the laptop on. If the laptop turns on when on AC power but won't turn on with the battery, then one of two things is happening: either the battery is bad, or the charger is bad and the battery has run down. If the laptop won't turn on with or without the AC adapter plugged in, then the battery is not the problem. If your AC adapter has an LED on it, you can often tell if the adapter isn't working because the LED won't light up. (However, just because the LED does come on doesn't mean the adapter is working as it should.)
If it doesn't seem to be either the charger/adapter or the battery, then you're probably looking at either the power board or motherboard. If you are comfortable taking the laptop apart, you might want to try replacing the power board, which is the board that the charger plugs into. Amazon.com sells power boards (also sometimes called power jack boards) for many laptops for between $15 and $30.
The motherboard is a more expensive option to replace, so a good rule of thumb is to try the less expensive parts first. If it still won't power on, you may have a bad motherboard, in which case it might be cheaper to get a new laptop than have the motherboard repaired or replaced.
Related HP EliteBook 8460p Manual Pages
Installing SATA Drivers on HP EliteBook Notebook PCs - Page 14
...to Obtain SATA Device IDs
Where these guidelines are provided for both Windows XP and Windows Vista. Turn on the system and boot into the Operating System.
2) Once the Operating System is loaded, ...type the following command:
devmgmt.msc Press the OK button to obtain the SATA Device ID from an HP system to the screenshot below for customers who need the SATA Device ID from a Windows XP image...
Installing SATA Drivers on HP EliteBook Notebook PCs - Page 17
... to obtain the SATA Device ID from a Windows Vista image
1) Begin by taking a Windows Vista system with the HP image already on the system and boot into the Operating System.
2) Once the Operating System is loaded, select the....msc Pressing the Enter key after typing the above command will launch the Device Manager console. Page 17 Turn on it. Steps to the screenshot below for this step.
HP ProtectTools Security Software 2010 - Page 12
...work normally. Before a hard drive can be encrypted, Drive Encryption for HP ProtectTools requires that requires users to a USB flash drive. The time it can be reset using the backed-up . HP Enhanced Pre-Boot Security
Pre-Boot security is a feature that the encryption...the password is ever forgotten, it takes to encrypt the entire drive will continue upon turning on the USB flash drive.
HP ProtectTools Security Software 2010 - Page 15
... solutions from HP, including more information on local drives as well as USB hard drives, and USB flash drives. Face Recognition for HP ProtectTools
Face Recognition for HP ProtectTools provides ... broad range of convenience for HP ProtectTools version 4.0 and later, PSD has been enhanced with HP ProtectTools Security Manager
Designed to your laptop and all your favorite websites using...
HP ProtectTools Security Software 2010 - Page 21
...
Smart Card Security for HP ProtectTools Security Manager?
21 SF = Standard Feature / O F = O ptional Feature / N = N ot Available
HP ProtectTools Support
HP ProtectTools Security Manager
A
A
A
P
Credential Manager for HP ProtectTools
A
A
A
P
Embedded Security for HP ProtectTools
A
A
A
P
Java Card Security for HP ProtectTools
A
A
A
W
Computrace / Lojack
for Laptops -
2009 HP business notebook PC F10 Setup overview - Page 9
...
• Ambient Light Sensor
Enables Ambient Light Sensor
Enabled/Disabled
• Notebook Upgrade Bay Enables integrated Upgrade bay.
Enabled/Disabled
• Flash media reader
Enables ...LAN)
Enables integrated NIC device. Enabled/Disabled
• Wake on select 2009 HP business notebook PCs
Feature
Function
Options (Default in Bold where applicable)
SYSTEM CONFIGURATION...
Preparing Advanced Format hard drives for Microsoft Windows installations on HP Business Notebook PCs and desktop PCs - White Pa - Page 13
...(WS.10).aspx
Walkthrough: Create a Bootable Microsoft Windows PE RAM Disk on a USB Flash Disk
http://technet.microsoft.com/enus/library/dd744530(WS.10).aspx
Walkthrough: Create a Bootable ...support for Windows Deployment http://technet.microsoft.com/en- Nothing herein should be liable for HP products and services are U.S. Intel is a trademark of Microsoft Corporation. The only warranties...
Service Guide - Page 11
Category Memory
Flash cache Hard drives
Description
HP ProBook 6460b Notebook PC
35.6-cm (14.0-in) HD,... drives:
√
● 750-GB, 7200
● 500-GB, 7200
● 320-GB, 7200-rpm
● 250-GB, 7200
HP EliteBook 8460p Notebook PC
√
HP EliteBook 8460w Mobile Workstation
√
√
√
√
√
√
√
√
√
√
√
√...
Service Guide - Page 14
...
Description
HP ProBook 6460b Notebook PC
DisplayPort 1.1a
√
RJ-11 (modem)
√
RJ-45 (Ethernet, includes link and
√
activity lights)
USB...-Wh) Li-ion battery
√
Supports 9-cell, 73-Wh HP Ultra-
√
Capacity Extended Life Battery
HP EliteBook 8460p Notebook PC
√
√
√
HP EliteBook 8460w Mobile Workstation
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√
√
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...
Service Guide - Page 19
... webcam is in use the webcam, select Start > All Programs > HP > HP Webcam.
(7)
Ambient light sensor
When activated, the sensor automatically adjusts the display brightness based on ...depending on
model)
(5)
Webcam light (select models only)
Description
Turns off the display or initiates Sleep if the display is closed while the power is on the lighting conditions in your country or region...
Service Guide - Page 23
... software Help ● Amber: Computer sound is off or in this guide and to "HP QuickWeb" in Hibernation. Top 15
Component (4)
Wireless light
(5)
QuickWeb light
(6)
Mute light
(7)
Num lock light
Description
● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on.
● Amber: All...
Service Guide - Page 25
...Select Start > Control Panel > System and Maintenance > Power Options
● Or refer to the HP Notebook Reference Guide.
If the computer has stopped responding and Windows® shutdown procedures are ineffective,... at least 5 seconds to Windows, instead of a password logon.
Allows a fingerprint logon to turn on the computer.
● When the computer is on or off but does not establish a...
Service Guide - Page 29
... USB devices.
Component (1)
Power connector
(2)
1394 port
(3)
USB or SuperSpeed USB ports (2)
- Left 21 Component (5) Hard drive light
(6) Speaker
Description
● Blinking turquoise: The hard drive or optical drive is being accessed.
● Amber: HP 3D DriveGuard has temporarily parked the hard drive.
or - NOTE: Some models support SuperSpeed USB 3.0 technology. Produces...
Service Guide - Page 73
... (14.0-in), HD+ anti-glare, LED, SVA, LVDS (does not include cable) Display bezels For use with HP ProBook 6460b models with a webcam For use with HP EliteBook 8460p models with a webcam For use in Hibernation, turn the computer on page 109 for more information about removing the remaining components. WWAN models also include 2 WWAN...
Service Guide - Page 77
... 6460b models and 642804-001 for HP EliteBook 8460p/w models. Slide the release latch (1) and remove the locking screw (if installed) (2). 3. Component replacement procedures 69 If you . 2. Remove the bottom door: 1. Slide the door toward you are unsure whether the computer is available in Hibernation, turn
the computer on, and then shut it down...
Service Guide - Page 86
... the computer. Memory modules
NOTE: Primary and expansion memory is off or in Hibernation, turn
the computer on, and then shut it down the computer. Navigate to the computer. ...3. Before removing the memory module, follow the on-screen instructions. Disconnect all external devices connected to www.hp.com. 2. Description 1-GB (PC3-10600, 1333-MHz, DDR3) 2-GB (PC3-10600, 1333-MHz, DDR3...
Service Guide - Page 88
... HSPA+ Mobile Broadband Module HP un2430 EV-DO/HSPA Mobile Broadband Module
Spare part number 632155-001 634400-001
Before removing the WWAN ... computer. WWAN module
CAUTION: The WWAN module and the WLAN module are unsure whether the computer is off or in Hibernation, turn the computer on the WWAN module. If you are not interchangeable. Remove the SIM (see Battery on page 69). NOTE: ...
Service Guide - Page 132
...-This test analyzes the condition of the battery. If the battery fails the test, contact HP Customer Support to stop a diagnostics test while it is complete. Using the hard drive path... the network administrator before installing any instructions that are displayed on your hard drive designation. Turn on -screen instructions. While the "Press the ESC key for example, filename.exe). Click...
Service Guide - Page 148
...To check for Startup Menu" message is listed in Help and Support. NOTE: If the HP Recovery partition has been deleted, you must recover your computer includes a solid-state drive ...partition. For additional information, refer to the Worldwide Telephone Numbers booklet included with the computer. Turn on page 140.
3. For contact information, refer to Using a Windows Vista operating system ...
Reference Guide - Page 42
..., and then plug it may also be replaced. Shut down the computer. 2. Contact HP Customer Support for a few seconds. NOTE: When select computer models are notified that the computer is about to switch. Turn on the computer.
● If the power lights turn on , the AC adapter is working properly. ● If the power...
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