HP EliteBook 8460p Support Question
HP EliteBook 8460p Support Question
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Question posted by NERTOPI on July 9th, 2014
Hp Elitebook 8470p Won't Power Up
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Current Answers
Answer #1: Posted by freginold on August 9th, 2014 11:23 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
When a laptop won't power on, it's often because of one of four things: the battery, the battery charger/AC adapter, the power board/battery charging board (if the laptop has one), or the motherboard.
You can attempt to rule out the battery by attaching the AC adapter and trying to turn the laptop on. If the laptop turns on when on AC power but won't turn on with the battery, then one of two things is happening: either the battery is bad, or the charger is bad and the battery has run down. If the laptop won't turn on with or without the AC adapter plugged in, then the battery is not the problem. If your AC adapter has an LED on it, you can often tell if the adapter isn't working because the LED won't light up. (However, just because the LED does come on doesn't mean the adapter is working as it should.)
If it doesn't seem to be either the charger/adapter or the battery, then you're probably looking at either the power board or motherboard. If you are comfortable taking the laptop apart, you might want to try replacing the power board, which is the board that the charger plugs into. Amazon.com sells power boards (also sometimes called power jack boards) for many laptops for between $15 and $30.
The motherboard is a more expensive option to replace, so a good rule of thumb is to try the less expensive parts first. If it still won't power on, you may have a bad motherboard, in which case it might be cheaper to get a new laptop than have the motherboard repaired or replaced.
You can attempt to rule out the battery by attaching the AC adapter and trying to turn the laptop on. If the laptop turns on when on AC power but won't turn on with the battery, then one of two things is happening: either the battery is bad, or the charger is bad and the battery has run down. If the laptop won't turn on with or without the AC adapter plugged in, then the battery is not the problem. If your AC adapter has an LED on it, you can often tell if the adapter isn't working because the LED won't light up. (However, just because the LED does come on doesn't mean the adapter is working as it should.)
If it doesn't seem to be either the charger/adapter or the battery, then you're probably looking at either the power board or motherboard. If you are comfortable taking the laptop apart, you might want to try replacing the power board, which is the board that the charger plugs into. Amazon.com sells power boards (also sometimes called power jack boards) for many laptops for between $15 and $30.
The motherboard is a more expensive option to replace, so a good rule of thumb is to try the less expensive parts first. If it still won't power on, you may have a bad motherboard, in which case it might be cheaper to get a new laptop than have the motherboard repaired or replaced.
Related HP EliteBook 8460p Manual Pages
Installing SATA Drivers on HP EliteBook Notebook PCs - Page 1
Installing SATA Drivers on HP EliteBook Notebook PCs
Introduction...2 Purpose ...2 Audience ...2 Benefits of SATA ...2
System Requirements and Prerequisites 2 System requirements ...2 System prerequisites ...2
Transitioning a Sysprep image from IDE to SATA 3 Where these ...
Installing SATA Drivers on HP EliteBook Notebook PCs - Page 2
...must have the latest compatible version of SATA
SATA Native Mode is for each system on HP EliteBook Notebook PC models. Page 2 building an image and switching to installation CDs; and adding... regarding minimum hardware requirements for disk traffic, and provides link power management with SATA in AHCI or NATIVE mode; using Sysprep with Intel® Application Accelerator drivers.
Installing Microsoft Windows on an HP ProBook or EliteBook Notebook PC and creating an image - White Paper - Page 2
Supported models
HP EliteBook 8460p Notebook PC HP EliteBook 8560p Notebook PC HP ProBook 6360b Notebook PC P ProBook 6460b Notebook PC HP ProBook 6560b Notebook PC
WARNING Before proceeding with applicable HP drivers and applications on the product's Certificate of Authenticity
2
Media from an alternate source may require a product ID (PID)1 &#...
Service Guide - Page 1
HP EliteBook 8460w Mobile Workstation HP EliteBook 8460p Notebook PC HP ProBook 6460b Notebook PC
Maintenance and Service Guide
Service Guide - Page 9
...50-GHz (Turbo up to 3.20)
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processor 3-MB L3 cache, 4 threads
2430M, 2.40-GHz (Turbo up to 3.00)
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processor 3-MB L3 cache, 4 threads
HP EliteBook 8460p Notebook PC
HP EliteBook 8460w Mobile Workstation
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Service Guide - Page 11
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Supports the following drives:
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● 750-GB, 7200
● 500-GB, 7200
● 320-GB, 7200-rpm
● 250-GB, 7200
HP EliteBook 8460p Notebook PC
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Service Guide - Page 12
... bay
Microphone Audio Webcam Modem Ethernet
Description
HP ProBook 6460b Notebook PC
Supports the following ...network interface card (non-vPro
models)
S3/S4/S5 wake on LAN
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NIC power down technology
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Ethernet cable not included
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HP EliteBook 8460p Notebook PC
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HP EliteBook 8460w Mobile Workstation
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Service Guide - Page 13
Category Wireless
External media card Ports
Description
HP ProBook 6460b Notebook PC
HP EliteBook 8460p Notebook PC
HP EliteBook 8460w Mobile Workstation
Integrated WLAN options by way of wireless module:
Two WLAN antennas built into display
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assembly
Three WLAN antennas built into display ...
Service Guide - Page 14
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3-pin AC power
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Secondary battery connector
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Docking connector
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HP Docking Station
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HP Advanced Docking Station
√...-Wh) Li-ion battery
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Supports 9-cell, 73-Wh HP Ultra-
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Capacity Extended Life Battery
HP EliteBook 8460p Notebook PC
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HP EliteBook 8460w Mobile Workstation
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Service Guide - Page 15
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Microsoft Basics
Windows 7 Home Premium 32 with
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Microsoft Basics
Windows Vista Home Basic 32 with
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Microsoft Office 2010 Personal
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Service Guide - Page 16
...64
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Windows 7 Home Premium 32
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Windows 7 Starter 32
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DRDVD Windows 7
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DRDVD Windows 7 with WinDVD
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Web-only support:
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Service Guide - Page 17
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Hard drive
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Memory module
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Optical drive
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Mini-PCI components (WLAN, WWAN,
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SIM)
Modem
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Keyboard
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Service Guide - Page 43
... WHr, 2.8 Ah, long life) 6-cell (2.55 Ah) (1-year warranty) 3-cell (31 WHr, 2.8 Ah) Base enclosure (includes rubber feet) For use with HP ProBook 6460b computer models For use with HP EliteBook 8460p and 8460w computer models Cable Kit (not illustrated; see Cable Kit on page 39 for more Cable Kit spare part number information...
Service Guide - Page 44
Display components
Item Description
(1)
Display bezel
For use with HP ProBook 6460b models with a webcam
For use with HP EliteBook 8460p models with a webcam
For use with HP EliteBook 8460w models with a webcam
(2)
Webcam module with microphone
For use with HP ProBook 6460b models
For use with HP EliteBook 8460p/w models
36 Chapter 3 Illustrated parts catalog
Spare part number
643918-...
Service Guide - Page 45
... 6460b models with HD+ displays
For use in HP EliteBook 8460p models with HD displays
For use in HP EliteBook 8460p models with HD+ displays
For use in HP EliteBook 8460w models with HD displays
For use in HP EliteBook 8460w models with HD+ displays
(7)
WLAN antennas
For use in HP EliteBook 8460w models (includes backlight module)
Display Latch Kit (not illustrated...
Service Guide - Page 46
Item Description Display Screw Kit (not illustrated) For use in HP ProBook 6460b models For use in HP EliteBook 8460p/w models Display Rubber Kit (not illustrated) Display Panel Support Kit, includes: ● WLAN antenna kit ● WWAN antenna kit ● Display HD cable kit ● ...
Service Guide - Page 48
Plastics Kit
Item
(1) (2) (3) (4)
Description Plastics Kit for use in HP ProBook 6460b models Plastics Kit for use in HP EliteBook 8460p/8460w models RJ-11 jack ExpressCard slot protective insert Optical drive protective insert Bottom door
Spare part number 641832-001 642804-001
40 Chapter 3 Illustrated parts catalog
Service Guide - Page 58
... the United States (includes keyboard and pointing stick cables)
Keyboard with pointing stick for use in HP EliteBook 8460p models in the United Kingdom (includes keyboard and pointing stick cables)
Keyboard with pointing stick for use in HP EliteBook 8460p models in Germany (includes keyboard and pointing stick cables)
Keyboard with pointing stick for use in...
Service Guide - Page 59
... in the Czech Republic (includes keyboard and pointing stick cables)
Keyboard with pointing stick for use in HP EliteBook 8460p models in Taiwan (includes keyboard and pointing stick cables)
Keyboard with pointing stick for use in HP EliteBook 8460p models in South Korea (includes keyboard and pointing stick cables)
Keyboard with pointing stick for use in...
Service Guide - Page 77
... HP EliteBook 8460p/w models. Reverse the removal procedures to the computer. 3. Before disassembling the computer, follow these steps: 1. Slide the door toward you are unsure whether the computer is available in Hibernation, turn
the computer on page 63). Component replacement procedures 69 Bottom door
The bottom door is off the computer (5).
Disconnect the power...
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