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Question posted by paulflores1996 on January 28th, 2015

Doesnt Work

I just bought this computer. i set it up and get started. I just downloaded chrome and suddenly it stoped working. I tried turning it off and on and then it was nothing on the screen. Just a sad black picture.

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Answer #1: Posted by hzplj9 on January 28th, 2015 9:27 AM

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hzplj9

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Firstly what was the original O/S and did you rebuild using the onboard build image. If you take a look at the HP link I have attached on another PC if you have one there is troubleshooting and diagnostics that you can run to solve your problem.

http://support.hp.com/us-en/product/HP-15-g000-TouchSmart-Notebook-PC-series/6875196/model/7124077?lang=en&cc=in

It is a common issue if you use a different disk to the OEM and do not check the BIOS version is compatible. Open in safe mode and remove Chrome to see if it a simple move. However if you have only recieved the laptop as new there should be suport from HP or your retailer. If what I suggest does not allow you to resolve your problem by all means raise another question with as much information as possible.

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Regulatory, Safety and Environmental Notices User Guide - Page 10

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Regulatory, Safety and Environmental Notices User Guide - Page 11

...normal operation of tablet PCs and notebook computers. During normal operation of notebook computers with Part 15 of the FCC Rules. to 5.85-GHz bands. These radar stations can cause interference with... your computer. Nevertheless, the device should be used indoors for the frequency range of 5.15 GHz to 5.25 GHz to reduce the potential for products marked with the FCC logo (United...

Regulatory, Safety and Environmental Notices User Guide - Page 12

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Regulatory, Safety and Environmental Notices User Guide - Page 17

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