HP 1050c Support Question
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Question posted by aspet on July 25th, 2011
Drop Detector Fail
Message -- drop detector fail blocked DD fail code: 0035AZ:000002
What does this mean
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Related HP 1050c Manual Pages
Service Manual - Page 7
... Roller Mark Position 5-13 5. Paper Axis 4-20 7. Accuracy Calibration 5-6 2. Pen Alignment 5-22 Carriage Height Calibration 5-24
HP DesignJets 1050C and 1055CM Printers Service Manual
5 Hard Disk Drive 4-12 4. Tubes Purge 4-28 2. Printer Model Type 4-35 5. Drop Detector 4-22 Service Utilities 4-25 Entering the Service Utilities Menu 4-26 1. Mode Baud Sel. 4-42
Service Calibrations...
Service Manual - Page 14
..., then report the error to the HP Response Center or the nearest HP Support Office.
If you have an error code which you .
1-2
HP DesignJets 1050C and 1055CM Printers Service Manual n Which firmware revision the printer is using (See Note below ).
n The Service Configuration Print ⇒ Page 1-19 n The Current configuration sheet.
Without this Service...
Service Manual - Page 31
...) into the Printer.
2 Once the message "Ready" is a useful tool for troubleshooting
the Printer. Contrast ... The Service Configuration Print contains the following
information about the Printer:
n General Configuration...
n Operating Conditions. Printer setup options
Pen settings ... Top
Back
↑ ↓
Enter
Press Enter
HP DesignJets 1050C and 1055CM Printers Service Manual
1-19 ...
Service Manual - Page 36
... press Enter on -site visit in Utilities / Statistics / Code rev. n The Current configuration sheet. n The Service Configuration Print ⇒ Page 1-19.
System Error Codes
System Error Codes
NOTE
Introduction
System error codes are continuable, which means you .
Check firmware in order to troubleshoot the problem.
2-2
HP DesignJets 1050C and 1055CM Printers Service Manual
Service Manual - Page 40
...able to determine exactly which component failed.
n The complete error number (See Note below ). n Which software application the customer is correctly
connected.
Check firmware in Service Station-axis Encoder quadrature. n The Service Configuration Print ⇒ Page 1-19.
Without this procedure you .
2-6
HP DesignJets 1050C and 1055CM Printers Service Manual Corrective Action...
Service Manual - Page 41
... Center or the nearest HP Support Office, stating the following :
n Check that you will be able to determine exactly which component failed. HP DesignJets 1050C and 1055CM Printers Service Manual
2-7
n The Current configuration sheet.
NOTE
When reporting the System Error Code, make sure that the Paper-Axis Motor cable is correctly connected. n If the Error...
Service Manual - Page 45
HP DesignJets 1050C and 1055CM Printers Service Manual
2-11 Corrective Action:
Try the following information.
If the Error Code reappears, then report the error to see if the System Error disappears.
NOTE
When reporting the System Error Code, make sure that the Ambient temperature is within the allowed
range (between 0 and 55 Degrees Centigrade).
n Which firmware...
Service Manual - Page 50
... inside which component failed.
2-16
HP DesignJets 1050C and 1055CM Printers Service Manual
Using this procedure you select "Tubes Replaced" when performing the Calibrations Backup. System Error Codes
System Error:
0A0070 (Continuable)
Problem Description:
The Backup EEROM contents stored in the Tubes System are blocking the sensor. n Remove the Drop Detector and make sure that...
Service Manual - Page 51
...Perform the Service Station Calibration ⇒ Page 5-11. HP DesignJets 1050C and 1055CM Printers Service Manual
2-17
WARNING
Only replace one component at a ...Code continues, replace the Electronics Module ⇒
Page 8-25.
System Error Codes
System Error:
0C0032 (Continuable)
Problem Description:
Drop Detector not Calibrated for all Printheads. n Replace the Drop Detector...
Service Manual - Page 54
...:
Unable to the instructions on Page 8-39).
Corrective Action: Replace the Electronics Module ⇒ Page 8-25.
2-20
HP DesignJets 1050C and 1055CM Printers Service Manual
If the New Vacuum
Fan functions correctly without any Error Codes then remove the Old Vacuum Fan from the
Electronics Module.
Check that the Vacuum Fan is pushed in...
Service Manual - Page 55
... the Service Station ⇒ Page 8-8. System Error Codes
System Error:
0B0009
Problem Description:
Unable to determine exactly which component failed.
n If the New Aerosol Fan does not function correctly either, then
replace the Electronics Module ⇒ Page 8-25. WARNING
Only replace one .
HP DesignJets 1050C and 1055CM Printers Service Manual
2-21 Connect a New Aerosol Fan...
Service Manual - Page 94
...of the Printer. Scan Axis 6. Drop Detector
Top
Back
↑
Make Selection
↓
Enter
Press Enter
2 The test will start and the following messages will ...DesignJets 1050C and 1055CM Printers Service Manual
PAPER AXIS
Running Paper Axis Test... IF POSSIBLE ALWAYS PERFORM THIS TEST BEFORE REPLACING THE PAPER AXIS MOTOR. Paper Axis 7. NOTE
Make sure you MUST power OFF the Printer...
Service Manual - Page 96
... 6. Drop Detector
The purpose of the Printer. Therefore it is to initialize and the following message will start to verify the operation of the Drop Detector. IF THIS TEST PASSES, DO NOT REPLACE THE DROP DETECTOR.
Perform the Drop Detector test as follows:
1 In the Service Tests submenu, scroll to print. Close any open door
4-22
HP DesignJets 1050C and 1055CM Printers Service...
Service Manual - Page 97
... and Utilities
3 After initialization, the test will start and the following message will appear on the front panel:
DROP DETECTOR TEST
Running Drop Detector Test, ghost d
HP DesignJets 1050C and 1055CM Printers Service Manual
4-23 Press any Front Panel key once the Drop Detector is closed. Sensor
paper
Block the Drop Detector and press a FP key when it . WARNING
In the following step...
Service Manual - Page 98
... no obstacles inside which component failed.
4-24
HP DesignJets 1050C and 1055CM Printers Service Manual If there is a problem with the Drop Detector then the following message will appear on the front panel:
DROP DETECTOR
Blocked DD: Fail
Code: 00XXXX:0000XX
WARNING
In this procedure you will appear on the front panel:
DROP DETECTOR
BLOCKED DD: PASS
GHOST DROPS: PASS
WARNING
IF THIS...
Service Manual - Page 128
... drop detector calibration. PerforminAgCpCUlaRtAeCnY distance caCliablriabtriaotnin. Press ENTER to continue, then the following message appears on the front panel if media is completed, the following messages will...and check that the Calibrations are within the limits
5-12
HP DesignJets 1050C and 1055CM Printers Service Manual
Check that the calibrations are done and are done and...
Service Manual - Page 209
... 8-6 Right Hand Trim and Window Switch 8-7 Service Station Assembly 8-8 Drop Detector Assembly 8-10 Vacuum Fan 8-11 Paper-axis Motor Assembly 8-12 Left...Detector Assembly 8-60 Front Platen Assembly 8-62 Platen Assembly 8-63 Paper Entry Assembly 8-64 Roller Guide 8-66 Media Holder Strip 8-69 Drive Roller 8-70 Center Guide 8-71 Pinch-Wheel Assembly and Cam 8-73
HP DesignJets 1050C and 1055CM Printers...
Service Manual - Page 295
...Wiper. n Cap sled assembly. Attached to Printhead distance (32 mm) enables separate color / black wipe.
A positive pressure priming system is integrated into an articulating lever... drop detector provides nozzle check functionality.
Airflow channels are integrated into the printhead regulator bagafram to the bagafram ports. n Cleaning fluid. HP DesignJets 1050C and 1055CM Printers ...
Service Manual - Page 315
...Printer 9-2 Clutch Assembly 7-16, 8-21 Color Accuracy Configuration 6-23 Color changes when stacking 1-10
Color differences 1-11 Color to Color calibration 5-16 Cut Sheet 1-13 Cutter Assembly 8-42
D
Declaration of Conformity 10-22 Drive Roller 7-28, 8-70 Drop Detector 8-10 Drop Detector... Platen Assembly 8-62 Front-Panel Menu 1-15
HP DesignJets 1050C and 1055CM Printers Service Manual
Index-1
Service Manual - Page 318
... Type 4-35 Printhead Check 4-41 Release Info 4-32
Index-4
HP DesignJets 1050C and 1055CM Printers Service Manual Index
Removing Air Pressurization System 8-20 Back Cover 8-32 Belt 8-44 Carriage Assembly 8-44 Center Guide 8-71 Clutch Assembly 8-21 Cutter Assembly 8-42 Drive Roller 8-70 Drop Detector Assembly 8-10 Electronics Module 8-25 Encoder Strip 8-34 Front Panel...
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