Question posted by ElderNoden on January 9th, 2012
Only Received Credit For Few Of My Manuals
Last week, I submitted over 50 manuals, for products of several companies. When I finally received my points email today, I found that I only received credit for 4 of them. I'd sent in more than 20 manuals for Acer, for instance, but I was only credited for 3. What is odd is that I did receive credit for some Alpine manuals, which I only submitted yesterday.
I did not even receive a "submission rejected" email. When I submitted each manual, I waited until the "submission complete" screen came up before I went to the next one. I do not see why I am denied my points after I spent my time working to earn them.
Current Answers
Answer #1: Posted by HelpOwl Admin on January 9th, 2012 5:29 PM
Not sure why you feel cheated. As we told you when you posted your question yesterday, it takes from 24-72 hours to review manuals and sometimes longer with weekend/holidays. Today is Monday. Please be patient.
Also, as has been previously recommended, if you have a question for us, please use the "Contact Us" link on our site. Please reserve this section for questions that are not addressed specifcally to us. Thanks.
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