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My reading of your question is not that you don't receive the reset link but that it doesn't work.

• I've found that typing the information by hand (rather than using the system clipboard or a password manager to enter it) will often solve.
• For an email address that's not working, your Internet Service Provider may give you a solution. In the worst case you may have to use a different email address: Gmail will let you receive its mail at your current (other) mailbox--from Gmail's gear wheel [upper right] go to Settings, and then to Forwarding and POP/IMAP.
• It's possible the problem is on your end. In case it is, follow these numbered steps:

1. Make sure you haven't disabled any scripts, and then
2. Clear your cache. You'll find specific instructions for your particular browser at http://www.refreshyourcache.com/. Clearing cookies also could help, so you may want to do both. If the problem is not solved...
3. Restart your computer. If the problem is not solved...
4. It may be necessary to update your browser (or even to switch browsers, in the worst case); links for updating various browsers may be found on this Facebook page: http://www.facebook.com/help.php?page=742

As a last resort you may have to ask the company. Phone Groupon at 877-788-7858 in the U.S. or write the company at [email protected]. In the U.K. you can write directly to [email protected] or No. 1 Liverpool Street, London, EC2M 7QD; or phone +44(0)203 510 0410.

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If I'm misreading your question and you in fact are not receiving the reset mail, see http://bit.ly/2u2yrKG. [Ignore the last sentence.]

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Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Check to makes sure the password reset email didn't go into your SPAM/Junk Mail folder.