No Water Collecting

  The dehumidifiers are designed so that they drain from the drip tray to the bucket occurs from the continuous drain connection. As long as a hose is not connected, it should drain directly to the bucket. When you connect a hose, the bucket is by-passed. Sometimes leaks can occur in the hose connection and/or washer that will dip into the bucket shutting down the unit. The hole in the drip tray is an overflow port that is supposed to come into play only if the continuous drain hose gets plugged. The hole has a lip that causes the water to normally be directed to the continuous drain, but allow it to drain to the bucket if the hose is blocked. This all depends on the unit being placed on a flat level floor.

Check that the rubber washer for the female threaded end of the drain hose had not somehow gotten deformed and blocked the hole that water normally would discharge from into the hose when continuous running was desired. Also you may tilt the unit slightly toward the back - something like a window air conditioner may need to be slightly tilted in order to get the condensate to flow to the drain hole. We have also found that the type of hoses used can have an effect as well. The larger the hose the better the water will flow, some of the smaller hoses can cause a dam effect, meaning that the water can not make it over the lip and will go into the bucket as a result.

Please let us know if you need any further information or assistance.

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Online Outreach Specialist