Question posted by BLUEANGELFLIGHT1954 on November 20th, 2011

Why Can't I Get A Response From Facebook ?

I HAVE BEEN TRYING FOR DAYS FOR FACEBOOK TO GET BACK TO ME AND HAVE ANSWERED ALL THEIR QUESTONS, SENT INFORMATION ASKED OF ME AND I STILL CAN NOT GET ONTO MY FACEBOOK PAGE. I AM VERY FRUSTRATED AND IT IS BAD THAT FACEBOOK DOES NOT HAVE A LIVE OPERATOR TO TALK WITH. CAN YOU PLEASE HELP ME?????

Current Answers

Answer #1: Posted by LTGmama2010 on November 20th, 2011 7:17 PM
LTGmama2010

Member since:
May 10th, 2011

Points: 111,750
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When you try to log in to your Facebook account you get a message saying Incorrect Email/Password Combination. I assume you have tried to recover your password using reset password feature. If not, click here to give it a try. If this won’t work there are good chances that your account has been hacked.



Follow these steps to recover your hacked Facebook account:

  1. Visit http://www.facebook.com/help/contact.php?show_form=hack_nologin_access
  2. (link updated on September 17th)

  3. Contact email address: enter your email address, if possible the same email you have registered account with
  4. Full name on the account: enter your full name on the account so they will be able to verify application
  5. Network(s) the account belongs to: try provide as many possible networks, including school, work network,…
  6. Email addresses that may be affiliated with the account: enter the same email you have created Facebook account with
  7. Your contact email address: use same email as you entered for step #2
  8. URL (web address link) of the profile page: simply copy/paste URL of your profile
  9. Description and steps to reproduce the issue: describe how your account got hacked/stolen, try to provide as many additional information as possible
  10. Submit “My Account Has Been Compromised” form

You will receive a reply shortly after Facebook staff review your application.

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