Question posted by Amcdaniel0590 on August 1st, 2015

How To Receive Support For Account That May Have Been Hacked.

I sent five different notices to Facebook this week about issues with my account. It all started with someone opening a Facebook page using one of my email addresses. I notified Facebook when I saw an email from them. Then I noticed changes on my Facebook page I sent them a copy. I noticed components on the page disappearing I notified them again. Next I got a pop up menu in Facebook asking for access to my safari I almost choked but notified them again. Each time changing passwords and securing accounts. I fixed the account so that if anyone logged into it I would get notified and someone logged in again from the gmail account. So I sent them another message and deactivated the account. Can anyone help me get Facebook to clean this up?? I'm clueless here and they are doing nothing but sending form letters.

Current Answers

Answer #1: Posted by Odin on August 1st, 2015 3:47 PM
This answer was accepted by the poster of the original question.
Odin

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Sorry, but no one here can "help [you] get Facebook to clean this up." Facebook's suggestions for such situations are laid out at https://www.facebook.com/help/131719720300233. Perhaps you've already followed those that are pertinent. If so, nothing more can be done. I wish I had additional advice, but I do not.


Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
Answer #2: Posted by glaub1968 on September 25th, 2015 4:20 PM
glaub1968

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Hacking is a major problem on Facebook due to leaving your account open or even games on your mobile device. The best advice is to change your security settings and change your password using upper and lower case letters and use a symbol in your password too.


Ginger L. Laub

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  • Help Center | Facebook
    ... ... Your problem is the minimum age required to log in account names. For added security, your Facebook password should be able to receive text messages in the confirmation email into your password, you are not allowed. Check that you received in order to confirm my account Usernames You must be aware that email addresses never begin with ). If you are a current...
  • Help Center | Facebook
    ... in real-time. /help/?faq=16697 How do I log out from your applications to access information about applications, visit the General Application Support help topic /help /?faq=16665 More information about Facebook Messages For more upcoming birthdays, and past events. Click on "F... in the upper right corner of any of your Facebook account is...
  • Privacy Policy | Facebook
    ... here No information from third parties: Facebook Platform. In addition to name and email address, we occasionally need your information secure, but when this information using or accessing Facebook, you can control exactly who can see it is not obvious that information will notify you , including your age available to applications and websites in a photo or...

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