Why Does The Search Feature Not Work In Our Group 'search Squad'?

When you use Instant Search in Microsoft Office Outlook 2007, Microsoft Outlook 2010, or Microsoft Outlook 2013, you receive the following message:No matches found.
Or, only some of the expected results may be returned. If you view the Indexing Status dialog in Outlook, you may see the following message:

Search results may be incomplete because items are still being indexed.
This occurs even if you include search criteria for items that do match and Windows Desktop Search (WDS) is configured to index the Outlook Data (.pst) file or Offline Outlook Data (.ost) file.

ResolutionTo troubleshoot Outlook Instant Search, follow these steps:

Make sure indexing is complete
Outlook 2007In Outlook 2007, follow these steps to verify that indexing is complete:

1. In Outlook, click Tools, Instant Search, and then click Instant Search.
2. When the Microsoft Office Outlook dialog appears, you should see the following:
   
   Outlook has finished indexing all of your items.
   New items are indexed when they arrive.
   0 items remaining in "Mailbox -<username>"
   0 items remaining across all open mailboxes.

Outlook 2010 and Outlook 2013In Outlook 2010 and Outlook 2013, follow these steps to verify that indexing is complete:

1. In Outlook, click in the Search box.
2. Click the Search tab, click Search Tools, and then click Indexing Status.
3. When the Indexing Status dialog appears, you should see the following:
   
   Outlook has finished indexing all of your items.
   0 items remaining to be indexed.

If Outlook has not finished indexing all of your items, note the items remaining to be indexed, wait 5 minutes, and then check again. If the number of items did not decrease, continue to troubleshoot by using the steps in the following sections. Make sure Indexing Options are configured correctlyWhen Outlook is installed, the .msg file type is associated with the Office Outlook MSG IFilter. This filter lets WDS index items that are stored in Outlook Data (.pst) and Offline Outlook Data (.ost) files. Outlook only uses an Offline Outlook Data (.ost) file when the profile is configured to connect to a Microsoft Exchange account that has Use Cached Exchange Mode enabled.

If you already configured Outlook to use an Exchange account that has Use Cached Exchange Mode enabled or you are using a non-Exchange email account that uses a .pst file, follow these steps to make sure that the indexing options are configured correctly.

1. Exit Outlook.
2. Open the Indexing Options.
   
   In Windows 8:
   
   On the Start screen, type Indexing Options, click Settings under Search, and then click Indexing Options.
   
   In Windows Vista and in Windows 7:
   
   Click Start, type Indexing Options in the Start Search box, and then press Enter.
   
   Note If you are prompted for an administrator password or for confirmation, type the password, or clickAllow.
   
   In Windows XP:
   
   Click Start, click Settings, and then click Control Panel.
   
   Double-click Indexing Options.
   
   Note If Control Panel is in the Category view, click Performance and Maintenance, and then openIndexing Options.
3. In the Indexing Options dialog box, click Advanced.
4. Click the File Types tab.
5. Scroll down until you find msg in the Extension column.
6. Click msg.
7. Make sure that the Index Properties and File Contents option is enabled.
8. Click OK.
9. Click Close.

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