How Do We Contact Them When Online Help Doesnt Work?

My account was hacked and then locked. I have follwed all of their online instructions, changed passwords and it just takes me to 'Facebook is temporaily unavailable'. It's been over 24 hours now and I cant find a way of contacting them.

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Answer #1: Posted by Odin on March 9th, 2012 8:29 AM

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Odin

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Facebook is making an improvement to the database that your account is stored on. During this time, you will not be able to gain access to your account. In most instances, this maintenance will last only a few hours.

(Facebook doesn't do site maintenance on all accounts at the same time, so it's possible that some of your friends will have full access even though you don't.)

If your maintenance lasts longer than 24 hours, you may wish to follow these instructions to clear your browser's cache and cookies. If that doesn't work, try submitting this Facebook form.

The above information is from this Facebook page, which you may wish to consult for further guidance.

* * * *

You may write or phone Facebook, but whether they'll respond to your concerns is another matter. Here's the contact information:

470 Emerson St.
Palo Alto, CA 94301
(650) 543-4800
[email protected]

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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