Question posted by jewells2506 on June 8th, 2011

I Can't Get My Code To Log Into My Fb Acct.

I set my FB acct. set up with mobile codes after I set it up I set my sons acct up the same way with the same number and not once did FB tell me it would be removed from my acct. Now because my comp is set to NOT store info FB needs in order to recognize the device, FB will not email the code to me or let me log in using my security questions I am locked out of my account. I have spent well over $1,000 on this account and do not want to create another because of it. I have looked everywhere I can think of for a phone number or email address for ANY kind of FB support/service and have not found one.  PLEASE if you have an answer HELP!!!!!

Current Answers

Answer #1: Posted by SirensRnotAmyth on June 10th, 2011 9:11 PM
This answer was accepted by the poster of the original question.
SirensRnotAmyth

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October 29th, 2010

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How to reach a live person: Facebook does not currently offer telephone support. You can press 0 to leave a message, but not sure what that does.

Answer #2: Posted by chirosukhi on June 1st, 2012 5:11 AM
chirosukhi

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May 30th, 2012

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here is a solution: FB wont answer, your cell phone carrier would blame FB, so no solution provided from them either...but...

1) create another account in FB

2) dont bother to put much information, just go to settings, and add the same mobile phone number you've entered in the original account (the on you want to recover). You've gotta verify your mobile by a code FB would send to you. When you receive the code, you enter it, it probably wont work, but you return automaticaly to the page where you register your mobile. Theres a blank place there to put the code received, and there It would work!, you gotta see your registered mobile.

3) Now, as you registered the same mobile number you had in original FB account in this new account, it would be erased from the original, it cant be repeated.

4) Go now to facebook help and send the same form in which is stated "I cant access my account because I dont receive the verification code", fill the form, and you will be redirected to FB login page, not the usual one. You enter your username and password and voilá!! you have recovered your account!! and now just disable that ****ty security option (if yet enabled) and dont use it again.

5) unregister your mobile number from the new FB account you have created, so you can use it again for notifications in the original account.

HOPE THIS HELP TO EVERYONE THAT RECEIVES THIS MESSAGE: "Are you using a new browser? Because you have turned on Login Approvals, you will be asked to enter a security code when you login from a new browser (even if you have used another browser on your computer).
Sorry, we don't recognize the computer or device you're using. Please check your text messages at XXXXXXXXXXXX and enter the security code below."

GOOD LUCK!! IT WORKED FOR ME

Facebook Knowledge Base Results

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  • Help Center | Facebook
    ..., make sure I don't lose access to log in with my mobile number and now I change your password from the email you will not have the ability to my Facebook account? Make sure that you administer will need to copy your password, follow these instructions to troubleshoot the problem. Having a security question is a violation of Facebook's Terms of the...
  • Statement of Rights and Responsibilities | Facebook
    ... actions that affect the cost of promotions on Facebook, or create an account for users to or waiver of clicks you want to spend, and your account we reserve the right to remove or reclaim it may be considered a waiver. You will be free. We can use, store, and transfer that user's consent. You will not misrepresent...
  • Help Center | Facebook
    ... choose a question and answer that is especially important when using the site. Visit the Facebook Security page for your account's risk of Facebook, however, the next time you log into Facebook you may log out of being compromised. Only the current running processes in to your account and has temporarily suspended it do not successfully remove the infected...

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