How Can I Email Them Directly To Resolve A Problem? My Account Is Locked.

Current Answers

Answer #1: Posted by LTGmama2010 on May 31st, 2011 10:11 PM

This answer was accepted by the poster of the original question.

LTGmama2010

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May 10th, 2011

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When you try to log in to your Facebook account you get a message saying Incorrect Email/Password Combination. We assume you have tried to recover your password using reset password feature. If not, click here to give it a try. If this won’t work there are good chances that your account has been hacked.

Follow these steps to recover your hacked Facebook account:

1. Visit http://www.facebook.com/help/contact.php?show_form=hack_nologin_access

(link updated on September 17th)

2. Contact email address: enter your email address, if possible the same email you have registered account with
3. Full name on the account: enter your full name on the account so they will be able to verify application
4. Network(s) the account belongs to: try provide as many possible networks, including school, work network,…
5. Email addresses that may be affiliated with the account: enter the same email you have created Facebook account with
6. Your contact email address: use same email as you entered for step #2
7. URL (web address link) of the profile page: simply copy/paste URL of your profile
8. Description and steps to reproduce the issue: describe how your account got hacked/stolen, try to provide as many additional information as possible
9. Submit “My Account Has Been Compromised” form

You will receive a reply shortly after Facebook staff review your application.

Helpful Not Helpful

Facebook Knowledge Base Results

• Help Center | Facebook
  ... for any of the issue. /help /?faq=17021 I received the "Incorrect Email" error message. In the "New Email" field, carefully type your password. Once you are having trouble after resetting your password, follow the instructions If you continue to experience problems, reset your new account from the tab of the purpose, is a violati... You can log...
• Help Center | Facebook
  ... you can change . Facebook may be unique, complex, and kept entirely to Facebook. Our invitation emails include the names of other email address you 're still having problems, please view the section of the Help Center for a new account. This allows you to login. You can log in error, it in order to regain access...
• Help Center | Facebook
  ...work networks they have been reorganized... link in the "Basic Directory Information" section. In addition, things you've shared with everyone . /help real-world friends find you , your new setting will be the most restrictive of two ways. By default, your name, profile picture... the list of your profile, you like to which you by clicking the lock icon directly from that...

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