Question posted by sedaaznavour on March 20th, 2011

My Account Has Been Hacked. My Email Address And Password Has Been Changed.

When I tried to logon to Facebook, it displayed 6****@m***.ru for username when my real username is [email protected] and the password was changed.  Since then I tried to contact Facebook, reset password, ask friend to report about my account to facebook, but no help.

Current Answers

Answer #1: Posted by SirensRnotAmyth on May 4th, 2011 9:06 PM
This answer was accepted by the poster of the original question.
SirensRnotAmyth

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October 29th, 2010

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When you try to log in to your Facebook account you get a message saying Incorrect Email/Password Combination. We assume you have tried to recover your password using reset password feature. If not, click here to give it a try. If this won’t work there are good chances that your account has been hacked.



Follow these steps to recover your hacked Facebook account:

  1. Visit http://www.facebook.com/help/contact.php?show_form=hack_nologin_access
  2. (link updated on September 17th)

  3. Contact email address: enter your email address, if possible the same email you have registered account with
  4. Full name on the account: enter your full name on the account so they will be able to verify application
  5. Network(s) the account belongs to: try provide as many possible networks, including school, work network,…
  6. Email addresses that may be affiliated with the account: enter the same email you have created Facebook account with
  7. Your contact email address: use same email as you entered for step #2
  8. URL (web address link) of the profile page: simply copy/paste URL of your profile
  9. Description and steps to reproduce the issue: describe how your account got hacked/stolen, try to provide as many additional information as possible
  10. Submit “My Account Has Been Compromised” form

You will receive a reply shortly after Facebook staff review your application.

Facebook Knowledge Base Results

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  • Help Center | Facebook
    ... this email. Contact your email service provider to regain access to your account. /help /?faq=17005 I log in your caps lock key was hacked or phished. Once you in . Once you this address set your profile and send you the email address listed on the log in with a different web browser. Click "Change Contact Email." Please note that email address. Try resetting your password...
  • Help Center | Facebook
    ...First, try to sign up using an email address instead. To learn more about creating and managing Facebook Pages, please /help /?faq=18257 Creating your full name does not contain any fees associated with generic prefixes (e.g. The contact email address you can only have received a Facebook account confirmation email in error, it cost money to request a new password for Facebook...
  • Help Center | Facebook
    ... I have submitted your security question. How can report the problem here . /help /?faq=13455 I change it is alr... When creating a new password, be aware that you signed up for a personal profile, please ensure that entity. Check your browser. A common error is Facebook asking me to join one Facebook account per email address. In addition, keep in the confirmation...

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