Eharmony Unauthorized Renewal

I turned off eHarmony renewal, but was still charged the full amount for another year. Need refund now!Please send email confirmation t for my account email for this site) asap!!!Not too happy. Renewal was turned off. Refund asap!Kim Schmidt

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Answer #1: Posted by OldOwl on June 27th, 2015 6:43 PM

OldOwl

Member since:
March 25th, 2013

Points: 266,840

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Hi there, thank you for posting your query to Helpowl. I would be happy if my answer solves your problem.

Eharmony site states;

"How do I get a refund?

We're sorry to hear you wish to leave eHarmony. You may cancel your subscription purchase at any time prior to midnight of the 14th day following the date of purchase to receive a full refund. If you're outside of 14 days or your subscription has renewed, you are not eligible for a refund.

The easiest way to have your subscription refunded is to give us a call at 0800 028 0308. Our Customer Care representatives are available from Monday through Friday between the hours of 10:30 AM and 7:30 PM and on Saturday between 9 AM and 6 PM.

You may cancel your registration or subscription, or turn off your auto renewal feature without refund by taking these steps:

Log into your eHarmony account
From your membership home page, select "My Settings," then "Account Settings"
In the Subscription Status section, click the "Cancel My Subscription" or "Close Account" link
Provide the information requested

Please note: If you are in a payment plan, cancelling your subscription after the 14th day will not stop any remaining payments from being charged, but it will prevent your subscription from renewing when your current term is over. You may continue to use your subscriber benefits for the length of your subscription term but you will not receive a refund for any unused days.

If this did not answer your question, please contact us. You can reach us by chat or phone Monday - Friday between the hours of 10:30 AM and 7:30 PM BST and on Saturday between 9 AM and 6 PM BST. We are also available via email 24 hours a day, 7 days a week.

Email: Click Here Chat: Click Here Phone: 0800 028 0308

Mobile Friendly Number: 020 3139 9050

Available Monday-Friday, 10:30 a.m. to 7:30 p.m., and Saturday, 9:00 a.m. to 6:00 p.m."