Dell S2330MX Support Question
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Question posted by lattimore44 on October 22nd, 2016
Monitor Going Into Sleep Mode
Current Answers
Answer #1: Posted by techyagent on October 22nd, 2016 8:32 AM
Before starting the troubleshooting steps, I need the required information.
1.Have you made any changes to the computer?
2.Did you receive any error message?
3.Does this issue occur only with the particular video game?
4.Are you playing online games or installed games in the computer?
Method 1:
I would suggest you to delete the power plan (scheme).
Change, create, or delete a power plan (scheme)
http://windows.microsoft.com/en-US/windows7/Change-create-or-delete-a-power-plan-scheme
Method 2:
I would also suggest you to perform clean boot and check.
Place the computer in a clean boot state and then check if it helps. You can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.
To set the computer in clean boot, follow the steps from the link: How to perform a clean boot
http://support.microsoft.com/kb/929135
NOTE: make sure you perform "Step 3" to reset the computer to start as usual.
Method 3:
I would also suggest you to update the display drivers and check.
Update a driver for hardware that isn't working properly
http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly
If you have any issue with Xbox, I would suggest you to contact Xbox support and check.
http://support.xbox.com/en-US/
Please perform these recommended steps, review the additional information provided and post back if you are still experience the issue. I will be glad to provide you with additional options available that you can utilize to get this resolved.
Thanks
Techygirl
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