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Dell OptiPlex 790 Support Question

Dell OptiPlex 790 Support Question

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Question posted by wub2be on December 8th, 2012

My Audio Service Is Not Running

the audio service icon is available in the taskbar but it has highlighted by "X" . when I just indicate to the service it says "The audio service is not running." due to these it can not play any music.

Current Answers

Answer #1: Posted by RathishC on December 8th, 2012 10:19 AM
This answer was accepted by the poster of the original question.
RathishC

Member since:
June 19th, 2012

Points: 2,516,090
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points
Hi,

The red “X” you are referring to comes up when there is no speaker connected to the system. Would recommend you to plug in the Headphone/external speakers on the computer to check speakers functionality. If the red X goes away after plugging the headphone, then please run Windows Audio Playback Diagnose and Repair from the below MS FIX-IT:

http://bit.ly/JvQScV

Please reply if you have any further questions.

Thanks & Regards
Rathish C
#iworkfordell

Answer #2: Posted by rajeshenair on April 20th, 2014 12:03 AM
rajeshenair

Member since:
April 20th, 2014

Points: 0
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Dell optiplex 790

Problem

User cannot connect external speakers or Headset to computer. If we connect head set mic is working fine but not the headset speakers, but tere is an internal speaker in side the PC giving us small play sounds. Since this inside speaker is too small we cannto hear the sound in good quality. There is an easy way to by pass your speaker connection to external speakers or headset (PC back side jack or PC front side jack).

OS-WIN 7 Professional

SETP-1

Click control panel

Click Sound

In Playback tab you can see the speakers

Single click on the speakers and right click and "disable" it,

Now speaker will disappear

SETP-2

On your right bottom (near time) of your screen find speaker icon (with red x mark)

Right click on it

Select troubleshoot (if asked next click next otherwise wait) –Just wait until trouble shoot ends

Once ends Troubleshoot may ask which jack panels you want to use….REAR or FRONT…

Choose according to your wish….and connect your speaker or headset

No you fixed the problem, Enjoy.

Related Dell OptiPlex 790 Manual Pages

View - Page 1

... button 12. optical-drive bay (optional) 3. Front And Back View Of Mini-Tower 1. power button, power light 2. power connector 13. Dell OptiPlex 790 Setup And Features Information About Warnings WARNING: A WARNING indicates a potential for property damage, personal injury, or death. padlock ring Regulatory Model: D09M, D05D, D03S, D01U Regulatory Type: D09M001, D05D001, D03S001...
Technical Guidebook - Page 1

DELL TM OPTIPLEXTM790 TECHNICAL GUIDEBOOK INSIDE THE OPTIPLEX 790
Technical Guidebook - Page 3

... 8 USB Connectors (6) 3 Network Connector 4 Network Activity Light 5 Serial connector 6 Line-out Connector 9 Display Port Connector 10 VGA Connector 11 Line-in/Microphone connector 3 DELL™ OPTIPLEX790 TECHNICAL GUIDEBOOK -
Technical Guidebook - Page 5

DELL™ OPTIPLEX790 TECHNICAL GUIDEBOOK - V 1.6 DESKTOP COMPUTER (DT) VIEW FRONT VIEW 1 Optical Drive 2 Optical Drive Eject Button 3 Power Button, Power Light 4 USB Connectors (4) 5 Microphone Connector 6 Headphone Connector 7 Drive Activity Light 8 Diagnostic ...
Technical Guidebook - Page 6

V 1.6 DESKTOP COMPUTER (DT) VIEW Number Name Number Name 1 Internal speaker connector(INT_SPKR) 13 PCI connector(SLOT3) 2 Front IO connector(FRONTPANEL) 14 PCI-e 4x connector(SLOT4) 3 ...) 10 Buzzer(BEEP) 22 Battery connector(BATTERY) 11 PCI-e 16x connector(SLOT1) 23 P1 power connector(POWER) 12 PCI-e 1x connector(SLOT2) 6 DELL™ OPTIPLEX790 TECHNICAL GUIDEBOOK -
Technical Guidebook - Page 7

DELL™ OPTIPLEX790 TECHNICAL GUIDEBOOK - V 1.6 SMALL FORM FACTOR COMPUTER (SFF) VIEW FRONT VIEW 1 Optical Drive 2 Optical Drive Eject Button 5 Microphone Connector 6 Headphone Connector 3 Power Button, Power Light 4 USB 2.0 ...
Technical Guidebook - Page 8

... connector(DIMM1) 9 SATA 0 connector(SATA0) 20 Memory connector(DIMM4) 10 Front IO connector(FRONTPANEL) 21 Memory connector(DIMM2) 11 Intrusion switch connector(INTRUDER) 8 DELL™ OPTIPLEX790 TECHNICAL GUIDEBOOK -
Technical Guidebook - Page 9

...-in/ Microphone Connector 17 Display Port Connector 18 VGA Connector 19 Serial Connector 20 USB Connectors (5) 21 Network Connector 22 Link Integrity Light 9 DELL™ OPTIPLEX790 TECHNICAL GUIDEBOOK -
Technical Guidebook - Page 11

...) Optional MT DT SFF USFF Intel Q65 Express Chipset 64Mbit (8MB) and 16Mbit(2MB)located at SPI_FLASH on chipset 18KB located at TPM1.2 on chipset Available in select countries LOM configuration contained within SPI_FLASH - V 1.6 MARKETING SYSTEM CONFIGURATIONS NOTE: Offerings may vary by country. For more information regarding the configuration of your...
Technical Guidebook - Page 16

SFF supports low profile card. DELL™ OPTIPLEX790 TECHNICAL GUIDEBOOK - MT Intel HD Graphics [with Celeron/Pentium class CPU-GPU ...Network Connector (RJ-45) PS/2 1394 Controller via optional PCI card USB 3.0 via optional PCIex1 card Video: VGA DisplayPort Audio: Line in for microphone Line in for microphone or stereo Line out for headphones or speakers MT DT SFF Optional FH...
Technical Guidebook - Page 17

... ALC269Q High Definition Audio Codec Internal Dell Business Audio Speaker Dell AX210 2.0 Desktop Speakers Dell AX510/AX510PA Flat Panel Soundbar Speakers MT DT SFF USFF Integrated on system board Optional via add-in card USFF 1 This term does not connote an actual operating speed of 1 Gb/sec. DELL™ OPTIPLEX790 TECHNICAL GUIDEBOOK - For...
Technical Guidebook - Page 18

...-based troubleshooting. DELL™ OPTIPLEX790 TECHNICAL GUIDEBOOK - U.S. V 1.6 SECURITY Trusted Platform Module (TPM) 1.21 Chassis Intrusion Switch Dell Smartcard Keyboard Chassis lock slot and loop support MT DT SFF USFF Integrated on your country regulations, No-TPM system boards will be made available. For more details on Dell Service Plans please to go...
Technical Guidebook - Page 23

DELL™ OPTIPLEX790 TECHNICAL GUIDEBOOK - NETWORK ADAPTER (NIC) NOTE: MT supports full height card, DT supports low profile card. V 1.6 AUDIO INTEGRATED REALTEK ALC269Q HIGH DEFINITION AUDIO High Definition Stereo support Number of channels Number of Bits / Audio resolution MT DT SFF USFF X X X X 2 16, 20, and 24-bit resolution Sampling rate (recording/playback) Support 44...
Technical Guidebook - Page 28

...3 Populating a discrete graphics card in DOS. DELL™ OPTIPLEX790 TECHNICAL GUIDEBOOK - Intel HD Graphics [with 4GB system Memory) ... Up to 2560x1600 @ 60Hz Maximum power consumption N/A External connectors DisplayPort DisplayPort Audio Support Yes 1 Up to 1.7 GB of system memory may be allocated ...available system memory(Up to 1.7GB with Celeron/Pentium class CPU-GPU combo] ...
Technical Guidebook - Page 29

...Graphics/ Video API Support Supported Resolutions and Max Refresh Rates (Hz) (Note: Analog and/or digital) External connectors DisplayPort Audio Support Dimensions of full height card inches/centimeters (L x H) Dimensions of low profile card inches/centimeters (L x H) ... 6.6 x 2.731 / 16.764 x 6.936 10°-50°C 5-90% RH 0-20,000 ft. 29 DELL™ OPTIPLEX790 TECHNICAL GUIDEBOOK -
Technical Guidebook - Page 30

DELL™ OPTIPLEX790 TECHNICAL GUIDEBOOK - V 1.6 HARD DRIVES 3.5" 1TB SATA 7200 RPM HDD Capacity (bytes) Dimensions inches (W x D x H) Interface type and ... 1 Up to 6Gb/s (SATA 3.0) Up to 3Gb/s (SATA 2.0) 32 MB 8.5 ms 7200 rpm 1,953,525,168 Idle 5.0W, Active 10.0W(running IOmeter utility) 5V (1A) ,12V (2A) 50C to 600C 20% to 80% non-condensing 290C -50 ft to 10000 ft -400C to 650C 10...
Technical Guidebook - Page 31

...,107,862,016 5.87 x 4 x 1 Up to 6Gb/s (SATA 3.0) Up to 3Gb/s (SATA 2.0) 16 MB 8.5 ms 7200 rpm 976,773,168 Idle 5.0W, Active 10.0W(running IOmeter utility) 5V (1A) ,12V (2A) 50C to 600C 20% to 80% non-condensing 290C -50 ft to 10000 ft -400C to 650C 10% to...
Technical Guidebook - Page 32

DELL™ OPTIPLEX790 TECHNICAL GUIDEBOOK - V 1.6 HARD DRIVES(CONT.) 3.5" 320GB SATA 7200 RPM HDD Capacity (bytes) Dimensions inches (W x D x H) Interface type ... 1 Up to 6Gb/s (SATA 3.0) Up to 3Gb/s (SATA 2.0) 16 MB 8.5 ms 7200 rpm 625,142,448 Idle 5.0W, Active 10.0W(running IOmeter utility) 5V (1A) ,12V (2A) 50C to 600C 20% to 80% non-condensing 290C -50 ft to 10000 ft -400C to 650C 10...
Technical Guidebook - Page 33

DELL™ OPTIPLEX790 TECHNICAL GUIDEBOOK - V 1.6 HARD DRIVES(CONT.) 3.5" 250GB SATA 7200 RPM HDD Capacity (bytes) Dimensions inches (W x D x H) Interface type ...x 1 Up to 6Gb/s (SATA 3.0) Up to 3Gb/s (SATA 2.0) 8 MB 8.5 ms 7200 rpm 488,397,168 Idle 5.0W, Active 10.0W(running IOmeter utility) 5V (1A) ,12V (2A) 50C to 600C 20% to 80% non-condensing 290C -50 ft to 10000 ft -400C to 650C 10...
Technical Guidebook - Page 42

DELL™ OPTIPLEX790 TECHNICAL GUIDEBOOK - V 1.6 BIOS DEFAULTS System Configuration Video Performance Virtualization Support Security ...Password: Power Management Maintenance AC Recovery: Auto On Time: Deep Sleep Control: Fan Control Override: Wake on LAN: Service Tag: Asset Tag: SERR Message: Numlock LED: USB Emulation: Keyboard Errors: POST HotKeys: Fast Boot: Enable Enable...

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