Dell Inspiron N5010 Support Question
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Question posted by mamiereece on August 8th, 2012
Dell Inspiron N5010 Shows A White Screen When I Turn It On
Current Answers
Answer #1: Posted by NiranjanvijaykumarAtDell on August 9th, 2012 12:33 AM
I am from Dell Social Media and Community.
Test the LCD in the System Setup (BIOS).
To enter the computer BIOS Setup Screen perform the following steps: At the first text on the screen or when the Dell logo appears, tap <F2> until the message Entering Setup appears.
Run the Built-In Self-Test perform the following:
Turn the computer off.
Press and hold the D key while pressing the power button. This will start the BIST.
The screen will display multiple flashing colors. Look for lines, distortion, or any other video issues you have observed.
The laptop will restart when the test is finished.
Connect to an external monitor, press and hold down the FN and press F8, this should display the screen on the external monitor.
If the issue persists on the external monitor then it is your video card that has to be fixed/replaced.
Let me know if you need any further assistance. I will be glad to help.
Dell-Niranjan
NiranjanAtDell
Dell Inc
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