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DIRECTV RC32 Support Question

DIRECTV RC32 Support Question

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Question posted by gordystevens190 on March 14th, 2012

Our Remote Only Works Sporadically. It Does Not Need Batteries

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Answer #1: Posted by 1stLadyDawn on March 14th, 2012 9:30 AM
This answer was accepted by the poster of the original question.
1stLadyDawn

Member since:
January 25th, 2012

Points: 821,520
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The RC32 is known to have a slow response time and it is also known to have a short life span. There is also the issue of sticking keys which sometimes shift slightly out of position and get caught under the cover, preventing it from working at all.

If you have ruled out the battery and have gone through everything in the troubleshooting section of the manual which will open in a new window, it is time to contact DirecTv about replacing this 2006 model remote.  DirecTv clearly says in their manual that they will repair or replace it at their discretion.  Check the Repair or Replacement policy in the manual.

You can reach DirecTv by phone 8:00am-1:00am EST 7 days a week. Dial 1-800-531-5000 - to speak to a person, say YES when prompted.  If you want Tech Support to walk you through the remote troubleshooting, they are there 24/7. 

Related DIRECTV RC32 Manual Pages

User Manual - Page 2

CONTENTS Introduction 3 Features and Functions 4 Key Charts 4 Installing Batteries 6 Controlling Your DIRECTV Receiver 7 Setting Up Your DIRECTV Remote 7 Onscreen Remote Setup 7 Controlling Your TV 7 Setting Up the TV Input Key 8 Deactivate the TV Input Select Key 8 Controlling Other Components 8 Searching for TV, AV1 or AV2 Codes 9 Verifying the Codes 10 Changing Volume Lock 10 To ...
User Manual - Page 3

... the batteries are replaced Before using your particular component. Please follow the instructions detailed in this guide to set up your DIRECTV Universal Remote Control so you can start enjoying its sophisticated technology allows you to consolidate the clutter of older or discontinued components • Memory protection to ensure you may need to program...
User Manual - Page 4

...all DIRECTV Receivers.) 4 See page 7.) Use these keys to display the DIRECTV program Guide. Use GUIDE to control your DIRECTV DVR or your VCR, DVD, or CD/DVD player. FEATURES AND FUNCTIONS Key Charts Press this... (See instructions on or off . (NOTE: These keys are only active after the remote has been setup for any selected program. Press TV POWER ON/OFF to turn the selected component on ...
User Manual - Page 5

... your TV. Press MENU to select the next higher (or lower) channel. Press GREEN in the Guide. The volume key is only active when the remote is set up (or down) through alternate audio tracks Press BLUE in the DIRECTV program Guide or menu, press PAGE+ (or PAGE-) to page up...
User Manual - Page 6

On the back of the remote control, push down on until battery door clicks into place. 6 Match their +and - To... Press ENTER to the last channel viewed. marks in the Guide. Press PREV to return to activate number entries quickly. Obtain two (2) new AA alkaline batteries. marks to separate main and subchannel numbers. Press DASH...
User Manual - Page 7

...Receiver, you can set it up the remote control by pressing MENU, then SELECT on your remote is designed to give you will need to control your brand until the green light under...below . Highlight or write down the working code for your DIRECTV Receiver and press the PWR key once. CONTROLLING YOUR DIRECTV RECEIVER The DIRECTV Universal Remote Control is setup to the DIRECTV position. ...
User Manual - Page 8

... use the manual method below : SETTING UP THE TV INPUT KEY Once you have setup the DIRECTV Remote control for your TV. Press and hold the MUTE and SELECT keys until the green light under the TV... keys. 3. Press TV POWER. If it does not turn off . For future reference, write down the working code for your TV: 1. Press and hold the MUTE and SELECT keys at your TV and press the PWR...
User Manual - Page 9

The component should turn off; For future reference write down the working code for the component(s) set up . Using the NUMBER keys, enter the 5-digit code... your brand until the green light under AV1 (or AV2) flashes twice, then release both keys. 4. Aim the remote at the same time until the green light under the selected switch position flashes twice, then release both keys. 5....
User Manual - Page 10

...work only with your component responded: 1. You must use . 6. To view the first digit in the leftmost TV, AV1 or AV2 code box found on your remote, the VOL and MUTE may control the volume only on page 9. 5. Verifying the Codes Once you need...codes and the code you have set up the DIRECTV Universal Remote Control using the above steps, use the following instructions to find out...
User Manual - Page 11

... VOL+ key. (The green light flashes 4 times.) Now the VOL and MUTE keys will work only for the device brand being set up. Slide the MODE switch to the AV1, AV2 ...Lock Volume to lock the volume. 2. SOLUTION 1: Try replacing the batteries (see page 6). SOLUTION: Try all components can be operated with an infrared remote control. Using the number keys, enter 9-9-3. (The green light flashes twice.)...
User Manual - Page 12

... pressing ENTER to RCA design for your brand. PROBLEM: CHAN+, CHAN-, and PREV do not work properly. PROBLEM: Changing channels does not work for certain models (19831987), only the original remote control will operate these products require setting up TV codes on , these functions. SOLUTION: Use the VCR codes for full operation (see page...
User Manual - Page 26

..., 20033, 20034, 20039, 20209, 20479, 21139, 21479 21972 Setup Codes for DVD Players Aiwa 20641 Akai 20695, 20770, 21089 Alco 20790 Allegro 20869 Amphion Media Works 20872 AMW 20872 Apex Digital 20672, 20717, 20755, 20794, 20796, 20797, 21004, 21020, 21056, 21061, 21100 Aspire Digital 21168, 21407 Audiovox 20790, 21041, 21072 Axion...
User Manual - Page 29

... for Audio Amplifiers/Tuners ADC 30531 Adcom 30616 Aiwa 30121, 30189, 31243, 31388, 31405, 31641 Akai 30224, 31255, 31512 Alco 31390 AMC 31077 Amphion Media Works 31563, 31615 AMW 31563, 31615 Anam 31074, 31609 Apex Digital 31257, 31430, 31774 Arcam 31189 Audiotronic 31189 Audiovox 31390, 31627 B & K 30701, 30820, 30840 29
User Manual - Page 34

...Because some states do not allow the exclusion or limitation of liability for the battery cover, may be reproduced, transmitted, transcribed, stored in this publication may cause...OR WARRANTIES OF ANY KIND, WHETHER STATUTORY, EXPRESS OR IMPLIED, REGARDING THE DIRECTV UNIVERSAL REMOTE CONTROL, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, NONINFRINGE-MENT OR FITNESS FOR A PARTICULAR PURPOSE...
User Manual - Page 35

... cause harmful interference to the following measures: • Increase or decrease the separation between the equipment and receiver. • Consult the dealer or an experienced remote control/TV technician for a Class B digital device, pursuant to provide reasonable protection against harmful interference in a residential installation. El Segundo, CA 90245 1-800-531-5000 FCC...
Brochure - Page 1

... REMOTE CONTROL RC32 • New design, universal remote • IR remote controls up to 4 components, including a DIRECTV Receiver • Code library for popular video and stereo components • Code search to help program control of older components • Memory protection to secure against re-programming during battery replacement DIRECTV® UNIVERSAL RF REMOTE CONTROL RC32RF...
Brochure - Page 2

... with RF enabled DIRECTV Receivers. LIST: Scheduler, MyVODTM (DVR) MENU: Menu PREV: Previous channel Antenna model RC32RFK only ©2006 DIRECTV, Inc. DIRECTV® UNIVERSAL REMOTE CONTROL Display options (single button): ACTIVE: DIRECTV Active access BACK: Previous GUI interface FORMAT: Cycles through resolutions and screen formats GUIDE: DIRECTV Program Guide INFO: Information...

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  • DIRECTV DIRECTV presents TV Apps
    ...your computer, select Browse and choose the apps you want . How do I access TV Apps on your remote control to the Internet It's that simple. DIRECTV presents TV Apps With DIRECTV's exciting FREE TV Apps, like... Store icon at the press of the TV Apps Dock and choose the apps you need a DIRECTV Plus® How It Works: Press the Right Arrow button on my TV screen? How do I add, remove...
  • DIRECTV My remote doesn't work at all. How can I fix this?
    ... new batteries in your receiver by using the buttons on the remote control marked DSS, SAT or DIRECTV and try the remote again. Problem Your remote control doesn't work at a time. Solutions Make sure your TV is tuned to the proper channel, which is with your DIRECTV Receiver. How to troubleshoot issues with changing channels Why do I need...
  • DIRECTV Who can use DVR Scheduler?
    ...R22) Press MENU on your remote controls Select MESSAGES & SETTINGS Select SYSTEM INFORMATION Under PLATFORM, check if it says SERIES 2. What equipment and connection do I need in order to be able to...work with my DIRECTV DVR with the DIRECTV PLUS DVR (models R15, R16, R22) and DIRECTV PLUS HD DVR (models HR20, HR21) can send a record request online through directv.com or on your remote controls...

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