DIRECTV RC32 Support Question
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Question posted by gordystevens190 on March 14th, 2012
Our Remote Only Works Sporadically. It Does Not Need Batteries
Current Answers
Answer #1: Posted by 1stLadyDawn on March 14th, 2012 9:30 AM
If you have ruled out the battery and have gone through everything in the troubleshooting section of the manual which will open in a new window, it is time to contact DirecTv about replacing this 2006 model remote. DirecTv clearly says in their manual that they will repair or replace it at their discretion. Check the Repair or Replacement policy in the manual.
You can reach DirecTv by phone 8:00am-1:00am EST 7 days a week. Dial 1-800-531-5000 - to speak to a person, say YES when prompted. If you want Tech Support to walk you through the remote troubleshooting, they are there 24/7.
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