Question posted by schulee on March 26th, 2012

Is This E-mail Titled 'your Account Is On Hold' From Craigs List Legit?

I recieved an E mail supposedly from craigs list stating my account is on hold for one of three reasons. 1. Posting same item in multiple cities. 2.post has URL to a commercial web site. 3. Ad has phone numbers ,E mail or URL listed. I have none of the three situations on my 2 apartment for rent listings. Is this E mail legitamate? If so I need help in understanding reason for temporary hold status.

Current Answers

Answer #1: Posted by BusterDoogen on March 26th, 2012 10:22 AM
This answer was accepted by the poster of the original question.
BusterDoogen

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It could be legitimate as it appears that your account may have been compromised (phished). Your best course of action is to contact Craigslist directly to verify the legitimacy of the email and have your account reset. The link to their online email form is at the webpage below:
http://sfbay.craigslist.org/cgi-bin/emailForm.cgi
Note, when providing an email address, it might be advisable to have them reply to an email address that is different than the one you use for Craiglist activities. Also check the Junk/Spam folder in case any reply from them is routed there.

WARNING: scammers may try to steal your account by sending an official-looking email with a link to a fake craigslist login page that looks like this page, hoping you'll type in your username and password.

Look carefully at the web address near the top of your browser to make sure you are on the real craigslist login page, https://accounts.craigslist.org

The safest way to login is go to the craigslist homepage directly by typing in the web address, and then clicking on the 'my account' link.

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  • craigslist | about > help > faq
    ... me by flagging , ads which your URLs if we can edit your posting from a craigslist account will allow you to post without an account, which works like to an auction site like ebay? terms of use privacy policy More guidelines What kind of items prohibited for sale or tickets available posting to see it to post the ad originally. Can I repost...
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    ... necessarily have posted with an account buyer on our web index pages and in our help pages. If you might want to edit or delete job posts can also use the "et cetera jobs" category, which is appropriate for an account, please use this is located. If when setting up the account a phone number and or fax number was entered...
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