Question posted by Anonymous-150763 on April 19th, 2015
Lost My Email
Current Answers
Answer #1: Posted by waelsaidani1 on April 20th, 2015 8:17 AM
Member since:
May 12th, 2013 Points: 19,501,797
Forgot Username:
From the Sign In page click on the forgot username link I forgot my user name.
If you are connected with your CLEAR device:
The MAC ID will prepopulate for you. Click next. Your username will be retrieved and displayed to you on the Sign In page.
If you are not connected with your CLEAR device: You will then be prompted to enter the phone number on the account and Zip Code of service. Click next.
If the information you enter is correct, your username will be retrieved and displayed to you on the Sign In page.
Note: If you have multiple services with CLEAR, you will be required to enter the Mac ID or Serial Number to get an exact match to the right user name. You can also contact one of our Live Chat reps to help you out.
Forgot Password:
From the Sign In page click on forgot password link I forgot my password.
Enter your User Name, click next.
Type in the answer to your Security Question, click next.
You can choose to have your password sent to your email address or you can reset your password immediately on the web site.
If you reset your password on the web site, you will receive confirmation that it was reset successfully. You will also receive an email confirmation about the password change.
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