Question posted by lawrencewilliams on February 20th, 2014
I Bought The Three-month Upgrade, But Nothing Has Been Upgraded.
The person who posted this question about Classmates.com did not include a detailed explanation. Please use the "Request More Information" button to the right if more details would help you to answer this question.
Current Answers
Answer #1: Posted by Odin on February 20th, 2014 7:10 PM
Yours is one of a great many similar complaints about this company; sorry for your problems.
You may want to send a certified snailmail to the company, giving it a reasonable time (say 10 days) in which to respond. Then if you don't receive satisfaction you will want to dispute charges with your card provider—but observe that bank's time limits, which you can learn by phoning it.
You may want to send a certified snailmail to the company, giving it a reasonable time (say 10 days) in which to respond. Then if you don't receive satisfaction you will want to dispute charges with your card provider—but observe that bank's time limits, which you can learn by phoning it.
Here's Classmates's address:
Classmates Online, Inc.
P.O. Box 1269
Renton, WA 98057
You can reach Classmates at 206-301-5700. You can also write the company with this form.
You may if you wish complain to the state of Washington's Consumer Protection Division at 1125 Washington St. SE, Olympia, WA 98504.
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
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