Canon PIXMA MX870 Support Question
Canon PIXMA MX870 Support Question
Find answers below for this question about Canon PIXMA MX870.Need a Canon PIXMA MX870 manual? We have 4 online manuals for this item!
Question posted by wiledschneider on March 28th, 2016
My Mx870 Won't Pick Up Paper To Print
the printer won't take paper from the rear or from the tray. it will take command to print then make the usual clicking sound then a different clicking then it tries to print. you can here the ink bar going back and forth then stops then "no paper " will show..bill
Current Answers
Answer #1: Posted by freginold on March 29th, 2016 7:36 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
If you can hear the rollers (or roller shaft) turning, then the printer is at least trying to pick up the paper. Make sure the paper is loaded in the tray correctly. Try cleaning the pickup/feed rollers and pads. If they are worn down or damaged they should be replaced.
If you can watch the rollers as the printer tries to pick up the paper, you should see them spin. If they don't spin at all, it may be a problem with the clutch or motor that controls them. If they spin but they don't contact the paper, there may be something obstructing the paper from sitting at the correct height.
If you can watch the rollers as the printer tries to pick up the paper, you should see them spin. If they don't spin at all, it may be a problem with the clutch or motor that controls them. If they spin but they don't contact the paper, there may be something obstructing the paper from sitting at the correct height.
Related Canon PIXMA MX870 Manual Pages
Solución de problemas de configuración de red [Spanish Version] - Page 4
...to block access from unauthorized wireless devices by entering wireless connection settings of specific wireless devices (computers, printers, etc.) to "Wireless Setup Using Easy Setup" in use WEP key number 1 of the ...Check
Check 1 Is WEP key number 2, 3 or 4 of the access point in the printed manual: Getting Started. Access point was not detected. Refer to the manual supplied with the ...
Solución de problemas de configuración de red [Spanish Version] - Page 9
...computers and printers) connected to the manual supplied with the network device or contact its manufacturer.
Make sure ... onward in the printed manual: Getting Started.
Check 4 When obtaining an IP address automatically, make sure that Connection...wired connection, make sure that you follow Check 1, 2, 3, 7 and 8 of "Connection Checklist" on page 15, then click Back (A).
Check...
Solución de problemas de configuración de red [Spanish Version] - Page 17
... access to the Internet and corporate networks safely. Set the access point to operate in the printed manual: Getting Started. If the Ethernet cable is wired LAN enabled? Perform setup by following ... connect it to the LAN side.
Check 7 When using a router, are the Ethernet cables of the printer and computer connected to the LAN side of the router? • For details on how to check the ...
Network Setup Troubleshooting - Page 3
...point, refer to "Wireless Setup Using Easy
Setup" in the printed manual: Getting Started.
Check 2
Turn off the access point,... by saving the MAC addresses of specific wireless devices (computers, printers, etc.) to "Entering the Access Point's Wireless LAN Settings Directly...The Target Access Point is Not Displayed (Detected)
Check
Check 1
Make sure that you follow Check 1, 2, 5 and 6 of "...
Network Setup Troubleshooting - Page 8
...Wireless Setup" and onward or "Wired Setup" and onward in the printed manual: Getting Started.
If the machine is not connected to a ...Printer Settings dialog box is Displayed
Check
The message appears when the machine cannot be detected. Check 1
For a wireless connection, make sure that you follow
Check 1, 2, 3, 4, 5 and 6 of "Connection Checklist" on
A
page 12, then click Back (A). Make...
MX870 series Getting Started - Page 87
...), up to PC
External dimensions Approx. 19.4 (W) X 17.3 (D) X 8.9 (H) inches Approx. 491 (W) X 437 (D) X 226 (H) mm * With the Paper Support and Paper Output Tray retracted.
Specifications
15
Printing resolution (dpi)
Interface
General Specifications
9600* (horizontal) X 2400 (vertical) * Ink droplets can be placed with Hi-Speed USB standard is for others , both in standard mode or...
MX870 series Getting Started - Page 4
... Items P.5
2 Connect the Telephone Line P.6
3 Turn the Power On P.7
4 Install the Print Head P.9
5 Install the Ink Tanks P.12
6 Load Paper P.15
7 Set Up for Fax Reception P.18
8 Select Connection Method P.21
9 Install the...P.54
13 Use from Additional Computers P.56
14 Try Using the Machine P.57 Try Copying P.58 Print Photos from a Computer P.60 Send Faxes P.61
15 Specifications P.63
MX870 series Getting Started - Page 7
Ink tanks (5: BK, M, Y, PGBK, C)
Manuals Other documents
Print Head
A
Setup CD-ROM (containing the drivers, applications and on-screen manuals)
Power cord Telephone line cable
• A USB cable is placed inside of the machine.
2 The Print Head is necessary to connect the machine with your computer (USB connection only).
Open the Paper Output Tray and take...
MX870 series Getting Started - Page 11
... not move, make sure that the Print Head Holder moves to the next page.
• Do not touch the buttons or LCD (E) on .
Go to the installation position.
Lift the Scanning Unit (Cover) (B) and fix it moves. Make sure that the machine is turned on the Operation Panel (F). Install the Print Head
4
1
2
3
D
E F
D B A
C G
Open the Paper Output Tray (A).
MX870 series Getting Started - Page 16
Lift the Scanning Unit (Cover) (E) slightly. 2. Make sure that the Print Head and the ink tanks are correctly installed.
• The LCD will turn off if the machine is displayed on the LCD, make sure that the LCD changes as shown in unintended operation. May result in the illustration and go to the next step. To...
MX870 series Getting Started - Page 17
61
2
3
D
Load Paper
A B
C
Close the Paper Output Tray (A).
Pull out the Cassette (B).
• The Cassette supports plain paper only. To load specialty paper including photo paper, refer from on page 17. Move the Paper Guides (C) and (D) to both edges.
15
MX870 series Getting Started - Page 18
... not exceed the line (E).
4
5
6
7
2
E 1
Load plain paper.
Make sure that the height of the paper (2). Insert the Cassette slowly into place.
16
6 Load Paper Load paper with the actual size of paper size. A slight space between the Paper Guide and the paper stack is acceptable. The Paper Guide will click and stop when it clicks into the machine until it aligns...
MX870 series Getting Started - Page 19
... Paper Guides against both edges. Make sure that the height of the paper stack does not exceed the line (I
H
G
Move the Paper Guides (G) to "Loading Paper" in the Rear Tray. Tilt it . 2.
Open it back.
9
10
11
I ).
• For details on -screen manual: Basic Guide after installation is complete.
6 Load Paper
17 Load paper in portrait orientation with the printing...
MX870 series Getting Started - Page 28
..., the Print Head Holder will not be installed. (This has no effect on the right side at the back of the machine. The USB Port is for the User Registration
B
□ If the Extended Survey Program screen appears
When the Printer Connection screen appears, connect the machine to Extended Survey Program, click Agree...
MX870 series Getting Started - Page 51
... detected, Check Printer Settings dialog box is no problem, then click Update. 7
When the Detected Printers List dialog box appears, select Canon MX870 series, then click Next. Make sure there is displayed.
Next, read "Install the Software (Information)" on the screen in Printers, then click Next.
• If the machine is not detected, refer to the printed manual: Network...
MX870 series Getting Started - Page 52
When the Register Printer and Scanner screen appears, click Register Printer.
□ Proceed to the section that relates to on page 54. v.10.4.11
Go to on page 51.
• The alphanumeric characters after Canon MX870 series is the machine's Bonjour service name or MAC address.
• If the machine has not been detected, make sure of...
MX870 series Getting Started - Page 60
Open the Output Tray Extension (C). Open the Document Cover (D).
58
14 Try Using the Machine
Open the Paper Output Tray (B). 2. This section describes how to perform a standard copy.
• For details, refer to "6 Load Paper" on page 15.
1. Try Copying
1
2
3
1
2
CB
D
A
Load A4 or Letter-sized plain paper into the Cassette (A).
MX870 series Getting Started - Page 61
... the machine is ready for copying, the Black button and Color button light up. Remove the document after printing.
• Hold the Document Cover firmly when closing it because it with a force exceeding 4.4 lb /... the glass may break. For the procedure to copy on paper other than plain paper, refer to the document by pressing on ‑screen manual: Advanced Guide.
14 Try Using the Machine
59
MX870 series Getting Started - Page 62
...using 4" x 6" size Photo Paper Plus Glossy II.
• For details, refer from in portrait orientation with the printing side facing up. This section explains how to print borderless photos using Macintosh, click Print on page 17.
1
2
3
4
A
Print Photos from a Computer
CB
Load 4" x 6" size photo paper in the Rear Tray (A) in "6 Load Paper" on the Print dialog box to start .
MX870 series Getting Started - Page 65
... and ink tanks installed.
Print Head/Ink
Total 2,368 nozzles (PgBK 320 nozzles, Y/DyeBK each 256 nozzles, C/M each 768 nozzles)
ADF capacity
A4 or Letter size: Max. 35 sheets (20 lb/75 gsm paper), up to 0.20 inches/5 mm in height Legal size: Max. 30 sheets (20 lb/75 gsm paper), up to PC
External...
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