Canon PIXMA MX459 Support Question
Canon PIXMA MX459 Support Question
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Question posted by jumbacynn on September 23rd, 2013
Every Time I Try To Print,it Beeps And Says Paper Is Jammed...why
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Current Answers
Answer #1: Posted by negrie99 on September 23rd, 2013 11:41 PM
negrie99
Member since:
September 23rd, 2013 Points: 3,390
Member since:
September 23rd, 2013 Points: 3,390
Hi.the friend click the link below for instructions make sure that you follow all these steps.If a computer is on a network, it is important to determine if every other computer on the network is having a problem printing or if this computer is the only one having a problem.
1.If everyone is having a problem, it is likely there is either something wrong with the printer or there is a network problem.
2.If only one computer is having a problem, it is likely a problem with that PC, its connection to the network (or printer) or a problem with the application or file that PC is working with.
If There Are Errors on the Printer Display
Most networked printers will have a display that will tell you its status.
No Display
*.Turn the printer on.
Offline
*.Press the Go or Online button. If this does not change the printer display to Online, power the printer off for 1 minute and then turn it back on.
Paper Jam
*.Open the doors and remove any paper, Paper may also be logded under the toner cartridge so you may have to pull it out.
*.If you believe you have removed the paper but the display still says Paper Jam, power the printer off for 1 minute and turn it back on.
Processing Job
*.If the printer displays Processing Job but nothing is printing the job may just be really large and taking a while to print.
*.If it has not printed after 5 minutes, press the Cancel Job button on the printer.
*.If the job will not cancel, power the printer off for 1 minute and turn it back on.
IO or Other Error
*.Most IO errors will be cleared by powering the printer off for 1 minute and turing it back on.
*.Check to make sure the network cable on the printer is plugged securely into the printer.
Tray Empty
*.Add paper to the appropriate tray.
Flashing Lights
*.Most personal deskjet, ink jet and bubble jet printers will have flashing light codes to tell you what is wrong. These differ from manufacturer to manufacturer and also from model to model. Consult the manual or manufacturer's web site.
If There Is No Error on the Printer Display
If the printer display says Ready but you are still unable to print, follow these troubleshooting steps.
Work Offline / Pause Printing
*.Click Start > Settings > Printers.
*.Right-click the printer.
*.Make sure Work Offline or Pause Printing are NOT selected.
*.If either is checked, click it to remove the check. If the print job does not print, reboot your PC. When you log back in, you should get a message that there is a job in the queue. You can choose to print it at this point.
Cable Connections
Check to make sure all cables are connected securely. This includes the power cable, connections from your PC to the printer (for a local printer) and connections from the printer to the network jack in the wall (network printers.) Sometimes they look like they're plugged in all the way when they're not. To be safe, unplug the cable and plug it back in, especially the network cable.
Printer Drivers
In the case of local printers, sometimes a driver can become corrupted. Please try downloading the newest driver from your manufacturer's web site and reinstall the printer.
Software vs. Document / File Problems
Sometimes, the problem printing is related to one particular software package or a certain file.
*.Try printing from another application such as Word, WordPerfect, GroupWise, Excel, etc.
*.If you can't print from any other applications, reboot your PC and check the printer for any error messages.
*.If you can print from another application, it could be a problem with the application itself of there could be something wrong with the file you are working on.
*.Try opening a new, blank document, typing in a few words and try to print the new document. If it prints, there is something wrong with your file. If it doesn't print, reboot your PC and try printing again. If it still doesn't print, try reinstalling the application.
Deleting Stuck Print Jobs
Sometimes print jobs may get stuck in the queue and will need to be deleted before anyone else can print.
*.To delete a print job, press the Cancel button on the printer.
*.You can also delete your own jobs by clicking Start > Settings > Printers, double-clicking the printer and deleting the job from the list.
*.If you are having a problem deleting a print job, please contact the Help Desk.
*.The printer may need to be powered off for 1 minute to clear out its internal memory.
1.If everyone is having a problem, it is likely there is either something wrong with the printer or there is a network problem.
2.If only one computer is having a problem, it is likely a problem with that PC, its connection to the network (or printer) or a problem with the application or file that PC is working with.
If There Are Errors on the Printer Display
Most networked printers will have a display that will tell you its status.
No Display
*.Turn the printer on.
Offline
*.Press the Go or Online button. If this does not change the printer display to Online, power the printer off for 1 minute and then turn it back on.
Paper Jam
*.Open the doors and remove any paper, Paper may also be logded under the toner cartridge so you may have to pull it out.
*.If you believe you have removed the paper but the display still says Paper Jam, power the printer off for 1 minute and turn it back on.
Processing Job
*.If the printer displays Processing Job but nothing is printing the job may just be really large and taking a while to print.
*.If it has not printed after 5 minutes, press the Cancel Job button on the printer.
*.If the job will not cancel, power the printer off for 1 minute and turn it back on.
IO or Other Error
*.Most IO errors will be cleared by powering the printer off for 1 minute and turing it back on.
*.Check to make sure the network cable on the printer is plugged securely into the printer.
Tray Empty
*.Add paper to the appropriate tray.
Flashing Lights
*.Most personal deskjet, ink jet and bubble jet printers will have flashing light codes to tell you what is wrong. These differ from manufacturer to manufacturer and also from model to model. Consult the manual or manufacturer's web site.
If There Is No Error on the Printer Display
If the printer display says Ready but you are still unable to print, follow these troubleshooting steps.
Work Offline / Pause Printing
*.Click Start > Settings > Printers.
*.Right-click the printer.
*.Make sure Work Offline or Pause Printing are NOT selected.
*.If either is checked, click it to remove the check. If the print job does not print, reboot your PC. When you log back in, you should get a message that there is a job in the queue. You can choose to print it at this point.
Cable Connections
Check to make sure all cables are connected securely. This includes the power cable, connections from your PC to the printer (for a local printer) and connections from the printer to the network jack in the wall (network printers.) Sometimes they look like they're plugged in all the way when they're not. To be safe, unplug the cable and plug it back in, especially the network cable.
Printer Drivers
In the case of local printers, sometimes a driver can become corrupted. Please try downloading the newest driver from your manufacturer's web site and reinstall the printer.
Software vs. Document / File Problems
Sometimes, the problem printing is related to one particular software package or a certain file.
*.Try printing from another application such as Word, WordPerfect, GroupWise, Excel, etc.
*.If you can't print from any other applications, reboot your PC and check the printer for any error messages.
*.If you can print from another application, it could be a problem with the application itself of there could be something wrong with the file you are working on.
*.Try opening a new, blank document, typing in a few words and try to print the new document. If it prints, there is something wrong with your file. If it doesn't print, reboot your PC and try printing again. If it still doesn't print, try reinstalling the application.
Deleting Stuck Print Jobs
Sometimes print jobs may get stuck in the queue and will need to be deleted before anyone else can print.
*.To delete a print job, press the Cancel button on the printer.
*.You can also delete your own jobs by clicking Start > Settings > Printers, double-clicking the printer and deleting the job from the list.
*.If you are having a problem deleting a print job, please contact the Help Desk.
*.The printer may need to be powered off for 1 minute to clear out its internal memory.
Related Canon PIXMA MX459 Manual Pages
User Manual - Page 22
...and then try printing.
Confirm that the machine power is on the machine operation panel. Tap the Print icon and display the print job list... paper and ink.
4. If the document cannot be canceled, and then tap Cancel Print. If Bonjour on the machine is disabled, AirPrint cannot be printed ...persists, use the printer driver on the machine. Check that the machine is connected by ...
User Manual - Page 26
...width of document in the ADF.
(5) document tray
Open to replace the FINE cartridge or remove jammed paper inside the machine. Flashes: Printing or scanning over wireless LAN. You can load two or more sheets of document of the ...slot
Documents scanned from the ADF are scanned automatically one sheet at a time. Operation Panel
(2) ADF (Auto Document Feeder)
Load a document to copy, scan, or fax.
User Manual - Page 27
...paper in the front tray.
(13) paper support
Extend to load paper in the front tray.
(14) output tray extension
Open to support ejected paper.
(15) paper output support
Extend to support ejected paper.
(16) paper output tray
Printed paper...the metal casing.
Printing from a Bluetooth ...paper guides
Slide to align with both sides of the paper stack.
(11) front tray
Load various sizes or types of paper...
User Manual - Page 28
... unit
Open to connect the machine with the computer. Important
Do not touch the metal casing.
Do not plug in the USB cable to remove jammed paper.
(2) power cord connector
Plug in the supplied power cord.
(3) telephone line jack
Connect the telephone line.
(4) external device jack
Connect an external device such as...
User Manual - Page 30
... etc.
(7) Color button
Starts color copying, scanning, faxing, etc.
(8) Stop button
Cancels operation when print, copy, scan, or fax transmission/reception job is in the ADF (Auto Document Feeder).
(12) and...mode. The or button is in progress, resumes the machine's normal operation after removing jammed paper, or ejects documents remaining in progress.
(9) Alarm lamp
Lights or flashes orange when...
User Manual - Page 43
... You Can Use. For the page size and paper weight you can cause paper jams.
Note
We recommend Canon genuine photo paper for this may cause paper jams. If paper is curled, hold the curled corners and gently bend them in Paper Is Smudged/Printed Surface Is Scratched. Align the edges of paper neatly before loading.
in the opposite direction...
User Manual - Page 44
... stack touches the paper guides.
Loading paper in the landscape orientation (C) can cause paper jams.
Note
Do not overload paper by pushing it in the portrait orientation (B). The paper may not be fed properly. Load small size paper, such as 4" x 6" (10 x 15 cm), by stacking until the top of the front tray WITH THE PRINT SIDE FACING DOWN...
User Manual - Page 46
... edges of the envelope flap is automatically rotated and printed according to flatten them in the inserting direction flat... envelopes to the envelope's direction by specifying with the printer driver properly.
The figures above show a side view ...and extend the paper support. Envelopes with a double flap -
Use a pen to malfunction. -
Important
The envelopes may jam in the ...
User Manual - Page 48
... envelopes on the print settings screen of the stack touches the paper guides.
(5) Open the output tray extension.
3. If not open the paper output tray when printing. Open the paper output tray. (1) Open the paper output tray gently, and extend the paper output support. Note
Do not overload envelopes by stacking until the top of the printer driver.
User Manual - Page 49
... Setting the Media Type with the Printer Driver
Page Sizes
You can be able to enhance the fun of purchase. Paper Load Limit Media Type Settings on handling paper.
For information on the country or region of printing, such as stickers as well as papers for printing your important photos.
Paper is not supported. Canon provides you...
User Manual - Page 50
... x 26.61 inches (215.9 x 676.0 mm)
Paper Weight
You can print on non-standard size paper within the following weight range. 17 to 28 lb (64 to 105 g /m2) (except for Canon genuine paper)
Do not use heavier or lighter paper (except for Canon genuine paper), as it could jam in the following ranges. Notes on a level...
User Manual - Page 51
... such cases, reduce the number of paper you remove the previously printed envelope from the paper output tray before continuously printing to avoid blurs and discoloration (except for creating your own prints:
Media Name T-Shirt Transfers Photo Stickers
1 sheet 1 sheet
Front Tray
*1 Proper feeding of paper may not be possible at a time to less than half.
*2 We...
User Manual - Page 56
... with no margins. For Borderless Printing, use the following paper: - Photo Paper Glossy - Photo Paper Plus Glossy II - Photo Paper Pro Luster - Use them only for legal, A5, or B5 sized paper, or envelopes. Borderless Printing is possible to print.
Matte Photo Paper Performing Borderless Printing on plain paper may substantially reduce printing quality and/or result in...
User Manual - Page 68
...8.5 x 14.0 inches (216 x 356 mm) - Glued paper - Paper with holes - Onion skin or thin paper -
Printed photo, postcard, business card, or disc (BD/DVD/CD... in the ADF. Wrinkled or creased paper - Torn paper - They will jam. - Carbon paper or carbon-backed paper - Documents that are as this may cause paper jams. Remove all staples, paper clips, and the like on the ...
User Manual - Page 103
.... Send or print a necessary document, or save it on the cloth if necessary before disconnecting the power plug. Do not use a soft and dry cloth. Be sure to use tissue paper, paper towels, rough-...all the faxes before cleaning the machine. - If the power plug is disconnected, the date/time settings will be turned off while the machine is turned off the power and disconnect the power...
User Manual - Page 104
...sure to use tissue paper, paper towels, rough-textured cloth...be reset and all the faxes before disconnecting the power plug. - Send or print a necessary document, or save it gently.
Cleaning the Platen Glass and Document ...cloth. The power cannot be turned off while the machine is disconnected, the date/time settings will be lost. Important
The inner side of the ADF (white area)...
User Manual - Page 105
...is disconnected, the date/time settings will be lost.... the machine, as not to scratch the surface. Do not use tissue paper, paper towels, rough-textured cloth, or similar materials for cleaning so as this ...turned off the power and disconnect the power plug before cleaning the machine. - Send or print a necessary document, or save it on a USB flash drive before disconnecting the power plug...
User Manual - Page 114
... dialog box, click OK to save the print settings and return to be deleted at any time. Registering a Frequently Used Printing Profile
You can register the frequently used and...field.
The procedure for registering a printing profile is as follows:
Registering a Printing Profile 1. Open the printer driver setup window 2. You can be used printing profile to Commonly Used Settings on ...
User Manual - Page 119
... happens, click OK to prevent paper abrasion. Ink Drying Wait Time You can change the rotation direction of plain paper at the same time. Important
Using this item. If the paper gets stained because the next page is feeding multiple sheets of the Landscape in the print wait list.
Open the printer driver setup window
2. If this...
User Manual - Page 208
... correct orientation? Key Points to check the print head. Print the nozzle check pattern to Successful Printing
Check the machine status before printing!
Loading Paper
Is the paper curled? The curled paper causes paper jam. Flatten the curled paper, then reload it. Is the paper loaded in the front tray, load paper WITH THE PRINTING SIDE FACING DOWN. Maintenance Procedure
Is the...
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