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Canon PIXMA MP500 Support Question

Canon PIXMA MP500 Support Question

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Question posted by leiko72 on August 20th, 2013

Mp 500,error Code 5010?

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Answer #1: Posted by TommyKervz on August 20th, 2013 2:54 AM
This answer was accepted by the poster of the original question.
TommyKervz

Member since:
January 10th, 2013

Points: 17,776,833
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Greetings - Please try the following steps to correct the issue - this same procedure worked for others :
  • Power off printer
  • Hold down STOP/RESET button then Press and Hold down Power button
  • Keep Power button down and Release STOP/RESET button
  • Push STOP/RESET button twice
  • let go of power button
  • Wait 20-30 seconds - my display shows "canon Idle"
  • Then Push STOP/RESET button four times
  • Push Power button twice
  • Power off (shut printer down)
  • Wait for at least 5 seconds and power it back on


Hope that is helpful.
Kervz at www.satechhelp.co.za
Answer #2: Posted by sabrie on August 20th, 2013 2:51 AM
sabrie

Member since:
May 23rd, 2013

Points: 3,306,778
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www.techboss.co.za

Related Canon PIXMA MP500 Manual Pages

MP500 User's Guide - Page 3

... Becomes Faint or Colors are Incorrect 94 Cleaning Your Machine 100 11 Troubleshooting 104 An Error Message is Displayed on the LCD 105 Cannot See the Display Properly on the LCD/... Print Properly through Wireless Communication 123 Cannot Install the MP Drivers 124 Cannot Connect to Computer Properly ...... 125 Problems Scanning 126 An Error Message Appears on the Screen 130 If You Cannot ...
MP500 User's Guide - Page 5

...PIXMA MP500) 3 Under the copyright laws, this manual and in any form, in whole or in order that this product meets the ENERGY STAR guidelines for enhancing the communication between digital cameras and printers...is made regarding non-Canon products was compiled from publicly available information. Canon MP500 User's Guide Copyright This manual is a standard for energy efficiency. By ...
MP500 User's Guide - Page 23

...Sheet Feeder Cassette - 0.52"/13 mm 0.52"/13 mm - 10 envelopes 5 envelopes Printer Driver Setting for [Media Type] [Plain Paper] [Envelope] High Resolution Paper HR-....6 x 152.4 mm) 10 sheets (A4), 20 sheets (4" x 6" / 101.6 x 152.4 mm) [Glossy Photo Paper] Matte Photo Paper MP-101 10 sheets (A4, Letter), 20 sheets (4" x 6" / 101.6 x 152.4 mm) 10 sheets (A4, Letter), 20 sheets (4" ...
MP500 User's Guide - Page 79

... is installed. z Selecting the [Preview before printing] check box displays a preview screen that allows you use. To show Canon IJ Status Monitor, click [Canon MP500 Series Printer] on the [Page Setup] tab. The machine starts printing. For details, refer to turn on Canon IJ Status Monitor to confirm the selected printing effects...
MP500 User's Guide - Page 90

... Faint or Colors are Incorrect" on page 105. 88 Routine Maintenance Chapter 10 Open the Scanning Unit (Printer Cover) of ink tank is used, or if it with a new ink tank. ...Repeats If an error message is Displayed on the LCD" on page 94. Replace it is installed in the correct order...
MP500 User's Guide - Page 106

... or Multi-Crop function" on page 128 z "Slow scanning speed" on -screen manuals. z "An Error Message is Displayed on the LCD" on page 105 z "Cannot See the Display Properly on the LCD/...Camera" on page 121 z "Cannot Print Properly through Wireless Communication" on page 123 z "Cannot Install the MP Drivers" on page 124 z "Cannot Connect to Computer Properly" on page 125 z "Printing Speed is Slow...
MP500 User's Guide - Page 107

... is Displayed" on page 133 z "Error No.: 2500 is Displayed" on page 133 z "For Windows Users" on the computer should be printed from the computer. Message There are only invalid images on the memory card. Take the appropriate action described in printing such as the printer is out of your Windows operating...
MP500 User's Guide - Page 108

... Close the inner cover and press [OK]. Do not open or close the Scanning Unit (Printer Cover). See "Replacing an Ink Tank" on page 88. 106 Troubleshooting Chapter 11 See ...Replace the ink tank. Then printing can continue printing. Confirm that is not supported by this error still remains, the Print Head may not be damaged. Install the appropriate ink tank. Replace ...
MP500 User's Guide - Page 109

...camera cable, and reconnect it . Print the nozzle check pattern to resolve the error. An error requiring servicing might have to turn on the model or brand of your camera... Sheet Feeder. Scanner is installed. Incompatible device detected. Auto head align has failed. **** Error code z A4/Letter-sized paper is not supported by refilled ink tanks. Turn off the machine...
MP500 User's Guide - Page 119

... cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the Canon Customer Care Center. The paper will need to...turn it back on. Be careful not to touch the components inside the machine, open the Scanning Unit (Printer Cover) and remove it back on the machine in step 1, you will be ejected automatically. 2. Chapter...
MP500 User's Guide - Page 124

...Check the status of the machine. Replace the ink tank, and close the Scanning Unit (Printer Cover). If printing is low. Canon shall not be installed properly. Then printing can continue... ink tank lamps are installed in the display on page 88. Prepare a new ink tank. Error Message On Camera No print head Action The Print Head is installed. Select "Continue"*1 in the...
MP500 User's Guide - Page 125

... the camera to the machine. Cause The installation place, distance, and/or angle is operating nearby. See "Replacing an Ink Tank" on external environment. Printer error An error requiring servicing might have occurred. Action When printing through infrared communication, confirm that there is nothing to the Bluetooth User's Guide. During infrared communication, infrared...
MP500 User's Guide - Page 126

... into the drive. 1. For non-Windows XP users, open application softwares before reinstalling the MP Drivers. Click [Start Over] on the [Welcome] screen, then remove the CD-ROM. 5. Check the cable connection. 7. Other application softwares opened on the [Printer Connection] screen. 2. Carefully follow the procedures described in the background Installation does not...
MP500 User's Guide - Page 127

... Does Not Work Cause Your environment is not fully compatible with USB 2.0 Hi-Speed, the printer will operate at a lower speed provided under USB 1.1. See "Printing Speed is Slow / USB... MP Drivers installation. Check the following the instructions in the [Start] menu.) Installation procedure not followed correctly Action Uninstall the old version of the software following to an error...
MP500 User's Guide - Page 129

... softwares, and rescan. Set the [Colors] list box to appear. An error message appears and the ScanGear MP window fails to [Thousands] or a higher setting. For details, refer to...-Speed cable. Action Reboot the computer, lower the Output Resolution and rescan. z Open ScanGear MP from within a TWAIN compatible software. Refer to "Cleaning Your Machine" to the Scan Guide....
MP500 User's Guide - Page 130

...Originals that are enabled in the [Image Settings] section of the Advanced Mode of ScanGear MP. Some application softwares do not support multiple image scanning. Action To view the image on ... in the [Image Settings] section of the Advanced Mode of ScanGear MP. 128 Troubleshooting Chapter 11 Error arising from application software specifications. z Keep more than necessary. Scan ...
MP500 User's Guide - Page 132

... [Details] tab), or reinstall the MP Drivers. 130 Troubleshooting Chapter 11 Click [Start] and select [Control Panel], [Printers and Other Hardware], and then [Printers and Faxes]. Open the [File]... then [Printers]. 2. A USB port is selected if either [USBnnn (Canon MP500 Series Printer)] or [MPUSBPRNnn (Canon MP500 Printer)] (where n is a number) is flashing orange, an error may be displayed.
MP500 User's Guide - Page 133

.... Follow the procedures described in the Easy Setup Instructions and reinstall the MP Drivers. „ When an Error is Displayed Regarding Automatic Duplex Printing Cause The correct media size is correct... the [Page Setup] tab in the printer driver. If successful, the problem may have been with the device. MP Drivers is flashing orange, an error may occur in the machine. Action Check...
MP500 User's Guide - Page 134

..., then try printing again. Press the [OK] to contact the Canon Customer Care Center as soon as possible. „ Error No.: 1851 is Displayed Cause Inner Cover is open when starting regular printing. If [MP500] does not appear on the [Printer] pop-up menu, add the machine following the procedures described in the...
MP500 Easy Setup Instructions - Page 2

...printer driver is displayed in both the Auto Sheet Feeder and Cassette. 1 Prepare to install. Press [ON/OFF] to install the application software, On-screen Manual and MP drivers. The following software programs are included on the Setup CD-ROM: MP Drivers Easy-WebPrint ArcSoft PhotoStudio On-screen Manual Easy-PhotoPrint MP... on the item. Select [MP500] from the [Go] menu...

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