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Question posted by genediel on February 15th, 2013 10:20 AM

Error Code 5011

Have just received a new Canon Pixma MG5320 printer and am trying to set it up but when I turn it on all I get is the error 5011 "Printer error has occured.  Turn off power then bacck on again.  If problem persists, see the manual."  Turning the printer off and then back on does not work - same error.  Did not receive a manual
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Answer #1: Posted by freginold on February 17th, 2013 7:28 AM
freginold

Member since:
December 20th, 2011
Points: 15,391,295
Hi, make sure that you've removed all tape/packing material from your printer.  Check all around the outside, behind the paper tray, where the ink cartridges go, etc.  If some tape is left somewhere, it could prevent a part of the printer from moving where it needs to go.
http://configpages.blogspot.com



Related Canon PIXMA MG5320 Manual Pages


  • MG5300 series Specifications - Page 1

    ...In-One Equipo multifunción fotográfico Canon Inkjet MG5300 series Printing resolution (dpi) K10368 TCP/IP Power supply AC 100-240 V, 50/60 Hz.../WCN-NET) WPS (Push button configuration/PIN code method) Other Features: Administration password Copy ... Mac OS X v.10.6, install software bundled with the Canon inkjet printer. • Internet Explorer 7 or 8 (Windows), or ...
  • Installation Guide - Page 1

    > Installing Your Multifunction to Your Network for the First Time PIXMA MG5320 Mac and Windows OS 1
  • Installation Guide - Page 2

    > Installing Your Multifunction to Your Network for the First Time PIXMA MG5320 Macintosh and Windows OS Preparing to Connect My Multifunction to My Network Network Requirements Notes on Wireless Connection 3 3 4 Installing the Drivers & Software 5 2
  • Installation Guide - Page 4

    .... Notes on Network Connection • The configuration, router functions, setup procedures and security settings of the network device vary depending on your system environment. For details, refer to your device's ... is a risk of disclosing data such as your personal information to a third party. • If an error message appears or if you have trouble with the network connection, refer to the ...
  • Installation Guide - Page 5

    ...during restarting. The installation resumes once your computer has restarted. • If the firewall function of your security software is turned on, a warning message may appear that Canon software is attempting to access the network. If such a warning message appears, set the security software to always allow access. 5
  • Installation Guide - Page 6

    ... the Drivers & Software > Installing the PIXMA MG5320 on Your Wireless Network If you are installing your printer on your network for the first time, a step-by-step walk ... wireless setup is built in to the installation routine of the software that shipped with your PIXMA. Simply insert the Setup CD-ROM that came with your printer into your CD-ROM drive and proceed through ...
  • Installation Guide - Page 7

    Installing the Drivers & Software
  • Quick Guide - Page 6

    ...'s model name) load paper" in the search window and perform a search • Troubleshooting Errors You can obtain more accurate search results by entering your product's model name and a support code. Example: When the following error screen appears Enter "(your product's model name) 1000" in the search window and perform a search 6
  • Quick Guide - Page 8

    ... following restrictions. Keep these points in mind. • Refer to the Canon website for products supporting Quick Menu. • Available functions and settings vary depending on your scanner or printer. Internet connection is required ... Garden. You can download My Image Garden from the Canon website. Internet connection is required for downloading. Internet connection ...
  • Quick Guide - Page 23

    ...Start Starts the selected application, opens the selected manual, or accesses the Canon website. Add to Shortcut Menu Adds the selected function to the Shortcut Menu. (3) Model Name Area The printer/scanner model name registered in the Preferences dialog is ... The model name display format varies depending on the registered printer/scanner. Click to display the Preferences dialog. (4) Button ...
  • Quick Guide - Page 29

    Preferences Dialog You can register a printer/scanner model, region, etc. Display ...displayed at the bottom of the Main Menu. • Click the printer/scanner model name displayed in the Registered ...Menu. • Click Preference...from the Canon Quick Menu. Note The information set in the Preferences dialog may be sent to Canon when accessing a website, etc. via Quick Menu. Select Model Printer ...
  • Quick Guide - Page 30

    ... printer will be automatically selected for Scanner. Select Your Place of Residence Region or Country Settings ... automatically from the next time you access CANON iMAGE GATEWAY to use the service or register... this checkbox to allow Quick Menu to access the Canon website periodically and check for update... automatically. If there is update information, the NEW mark appears on (Notices) in the Main Menu...
  • Quick Guide - Page 32

    ... Printer/Scanner Does Not Appear in the List Printers and scanners do not appear in... following cases. • A Quick Menu compatible printer/scanner driver is not installed on your ... display the Preferences dialog again. Note See your printer/scanner manual for details on how to install ...installation may not be complete in the following cases. The printer/scanner was not connected to your computer ...
  • Quick Menu Guide - Page 6

    ...'s model name) load paper" in the search window and perform a search • Troubleshooting Errors You can obtain more accurate search results by entering your product's model name and a support code. Example: When the following error screen appears Enter "(your product's model name) 1000" in the search window and perform a search 6
  • Quick Menu Guide - Page 8

    ... following restrictions. Keep these points in mind. • Refer to the Canon website for products supporting Quick Menu. • Available functions and settings vary depending on your scanner or printer. Internet connection is required ... Garden. You can download My Image Garden from the Canon website. Internet connection is required for downloading. Internet connection ...
  • Quick Menu Guide - Page 23

    Start Starts the selected application, opens the selected manual, or accesses the Canon website. Add to Shortcut Menu Adds the selected function to the Shortcut Menu. (3) Model Name Area The printer/scanner model name registered in the Preferences dialog box is... The model name display format varies depending on the registered printer/scanner. Click to display the Preferences dialog box. (4) ...
  • Quick Menu Guide - Page 30

    ... (Preferences Dialog Box) displayed at the bottom of the Main Menu. • Click the printer/scanner model name displayed in the Registered Model Name area in the...on the desktop, then click Preference...in the displayed menu. Note The information set in the Preferences dialog box may be sent to Canon when accessing a website, etc. via Quick Menu. Select Model Printer Displays the printer model ...
  • Quick Menu Guide - Page 31

    ...the same printer will be automatically selected for Scanner. Select Your Place of Residence Region or Country Settings ... sent automatically from the next time you access CANON iMAGE GATEWAY to use the service or register a... Select this checkbox to allow Quick Menu to access the Canon website periodically and check for update information automatically. If there is update information, the NEW mark 31
  • Quick Menu Guide - Page 33

    ... Printer/Scanner Does Not Appear in the List Printers and scanners do not appear in... following cases. • A Quick Menu compatible printer/scanner driver is not installed on your computer... Preferences dialog box again. Note See your printer/scanner manual for details on how to install ...installation may not be complete in the following cases. The printer/scanner was not connected to your computer ...
  • Quick Menu Guide - Page 34

    ... steps below. 1. Start Quick Menu. 2. Right-click Click (Open Main Menu) in the Shortcut Menu, then click Preference...in the displayed menu. (Preferences Dialog Box) displayed at the bottom of the Main Menu. Click the printer/scanner model name displayed in the Registered Model Name area in the Main Menu. The Preferences dialog box appears. 3. Click About. The version information appears. 34

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