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Canon PIXMA MG5220 Support Question

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Question posted by pkinparadise on June 13th, 2014

Canon Pixma Mg5220 Cannot Find The Access Point.

I have a Netgear router that we use our two laptops on but am unable to get the printer to find the access point.

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Answer #1: Posted by SoCalWoman on June 13th, 2014 2:24 PM

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SoCalWoman

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Canon's Support Website has very good information on setting up wireless on your model printer. The articles will take you through the steps for setting up and troubleshooting issues, from start to finish and can be viewed here.

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Related Canon PIXMA MG5220 Manual Pages

Obtaining Network Key - Page 2

> Obtaining Your Network Key PIXMA MG5220 Windows OS Introduction 3 Download the Canon PIXMA Wireless Setup Assistant 4 Using the Canon PIXMA Wireless Setup Assistant 6 TroubleShooting 7 2

Obtaining Network Key - Page 3

... SP3 or later • Vista (32 & 64 bit) • Windows 7 (32 & 64 bit) 3 Note : The Wireless Setup Assistant is supported on the following screens are unable to proceed to retrieve the access point name / network name (SSID), or the network key (WEP key / passphrase) using the Canon PIXMA Wireless Setup Assistant.

Obtaining Network Key - Page 4

Choose your Operating System (OS) in the Select OS dropdown list Step Two In the Software section, click the link for the MG5220. In the example below the link is CanonAPChkTool_win210en.exe.* The link name may vary by Operating System 4 Download the Canon PIXMA Wireless Setup Assistant > Step One Go to the Drivers & Software link for the Canon PIXMA Wireless Setup Assistant (Windows).

Obtaining Network Key - Page 5

Begin Download Choose to where the file is being saved. > 5 Important: Write down the file name and the location to "Save" the file. Download the Canon PIXMA Wireless Setup Assistant Step Three On the next screen, read the information and instructions and click I Agree -

Obtaining Network Key - Page 6

Please refer to the Getting Started Guide if you are unable to display the below window on the printer. Using the Canon PIXMA Wireless Setup Assistant: Step One Display the window for selecting access point using the buttons on the LCD screen. > 6

Obtaining Network Key - Page 7

Example 7 Using the Canon PIXMA Wireless Setup Assistant: Step Two Double-click the file you downloaded. This will create a folder of the same name as the file and this folder will be in the same location. > Step Three Open the folder and double-click the CNMNPHLP.EXE file.

Obtaining Network Key - Page 8

Using the Canon PIXMA Wireless Setup Assistant: Step Four Read the License Agreement, and then click Yes when you accept the agreement. > 8

Obtaining Network Key - Page 9

... down the Network Key of the letters A to F (base 16 number). NOTE: The Network Key may be displayed with text of the access point. Confirm that the same access point names are listed in the Access Points window displayed on the printer unit (Step One). Using the Canon PIXMA Wireless Setup Assistant: Step Five The tool "Canon PIXMA Wireless Setup Assistant" is . > 9

Obtaining Network Key - Page 10

• Using the Canon PIXMA Wireless Setup Assistant: Step Six 1. Enter the network Key or Passphrase. > 3. Press the OK button to connect to the access point. 10 When finished entering the Network Key, press the Left function button (below Enter / edit). press the right function button (below Done) 4. In the window for selecting access point of the printer unit...

Obtaining Network Key - Page 11

..., press the OK button. Press the OK button 2. Then repeat Step Five. 11 Using the Canon PIXMA Wireless Setup Assistant: Step 7 When Connected to the screen for entering the network key. 3. Proceed with the access point you specified. 1. The entered network key may not match with the remainder of the setup as described in the...

Obtaining Network Key (MAC) - Page 2

> Obtaining Your Network Key PIXMA MG5220 Mac OS Introduction 3 Download the Canon PIXMA Wireless Setup Assistant 4 Using the Canon PIXMA Wireless Setup Assistant 6 TroubleShooting 11 2

Obtaining Network Key (MAC) - Page 3

Introduction > If you are unable to proceed to the next step after any of the following operating systems only: • Mac OS X v. 10.4.11 • Mac... the following screens are displayed when inputting the wireless LAN settings, you may be able to retrieve the access point name / network name (SSID), or the network key (WEP key / passphrase) using the Canon PIXMA Wireless Setup Assistant.

Obtaining Network Key (MAC) - Page 4

Download the Canon PIXMA Wireless Setup Assistant > Step One Go to the Drivers & Software link for the Canon PIXMA Wireless Setup Assistant (Macintosh). In the example below, the link name is CanonAPChkTool_osx100ben.dmg* The link name may vary 4 Choose Mac OS X in the Choose Operating System dropdown list Step Two In the Software section, click the link for the MG5220.

Obtaining Network Key (MAC) - Page 5

Important: Write down the file name and the location to "Save" the file. Begin Download Choose to where the file is being saved. > 5 Download the Canon PIXMA Wireless Setup Assistant Step Three On the next screen, read the information and instructions and click I Agree -

Obtaining Network Key (MAC) - Page 6

Obtaining Network Key (MAC) - Page 7

Using the Canon PIXMA Wireless Setup Assistant: Step Two If the download did not automatically open, double-click its icon. > Step Three Open (double-click) the Wireless Setup Assistant file 7

Obtaining Network Key (MAC) - Page 8

Using the Canon PIXMA Wireless Setup Assistant: Step Four Read the License Agreement, and then click Yes when you accept the agreement. > Step Five When the following dialog is displayed, click OK. 8

Obtaining Network Key (MAC) - Page 9

... is launched. 2. Confirm that the same access points are listed in Mac OS X v10.5/v10.6. 2. NOTE: The Network Password may be obtained properly. > Step Seven 1. Write down the Network Password of the alphabets from A to Keychain" dialog is . 9 Using the Canon PIXMA Wireless Setup Assistant: Step Six 1. The "Canon PIXMA Wireless Setup Assistant" is displayed more than...

Obtaining Network Key (MAC) - Page 10

... Network Key, press the Left function button (below Enter / edit). Press the OK button to connect to the access point. 10 In the window for selecting access point of the printer unit, select the access point (SSID), then touch the OK button. 2. Press the right function button (located below Done) 4. • Using the Canon PIXMA Wireless Setup Assistant: Step Eight 1.

Obtaining Network Key (MAC) - Page 11

... the Getting Started Guide. > Troubleshooting If the following error message below is displayed. You will return to the access point displayed, press the OK button. Then repeat Step Five. 11 Press the OK button 2. Using the Canon PIXMA Wireless Setup Assistant: Step 9 When Connected to the screen for entering the network key. 3. Proceed with the...