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Canon MX310 Support Question

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Question posted by yvonnech on August 21st, 2014

Stuck Copy

The printer stops feeding the copy through about 1/3 of the way and gets stuck. It continues to try to print even though the paper isn't moving through. How do I fix this?

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Answer #1: Posted by Odin on August 21st, 2014 10:50 AM

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Odin

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Try the instructions at this Canon page.

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Related Canon MX310 Manual Pages

MX310 series Quick Start Guide - Page 4

...2007 Canon U.S.A., Inc. has reviewed this product meets the ENERGY STAR® guidelines for 5 years after production has stopped. z "Windows" is copyrighted by Canon U.S.A., Inc. One Canon Plaza Lake Success, NY 11042 Copyright This manual...easy-to-use guide to your Canon PIXMA MX310 series Office All-In-One. Canon U.S.A., Inc. All information regarding the accuracy thereof. Canon...

MX310 series Quick Start Guide - Page 5

... Not Satisfactory 84 The Print Result Not Satisfactory When Copying 88 Printing Does Not Start 88 Paper Does Not Feed Properly 89 Paper Jams 90 Document Jams 91 Error Message Appears on the Computer Screen 94 Error Message Appears on a PictBridge Compliant Device 96 Scanning Problems 97 Problems Receiving Faxes 97 Problems Sending Faxes 99 Telephone Problems...

MX310 series Quick Start Guide - Page 6

...flashes orange when an error, such as paper-out or ink-out, occurs. (6)...copying, scanning, or faxing, or a print job in use this button, the machine must be connected to scan mode. Lights or flashes green to copy mode. (3) In Use/Memory lamp Flashes when the telephone line is in progress. (13) Color button Starts color copying... & white copying, scanning, or faxing. (12) Stop/Reset button ...

MX310 series Quick Start Guide - Page 8

... details, refer to the machine. z Direct Printing mode is displayed only when a PictBridge compliant device is connected to the User's Guide on-screen manual. You can specify the scan contrast and fax resolution. z COPY mode Menu button SPECIAL COPY*1 FRAME ERASE STICKER COPY BORDERLESS COPY IMAGE REPEAT 2-ON-1 4-ON-1 COLLATED COPY FAX SETTINGS See "FAX SETTINGS" in...

MX310 series Quick Start Guide - Page 9

...TX SETTINGS*1 ECM TX PAUSE TIME AUTO REDIAL TX START SPEED COLOR TX TX REPORT DIAL TONE DETECT RX SETTINGS*1 AUTO PRINT RX ECM RX FAX PRIORITY MODE DRPD:FAX RNG PAT*3 ... SCAN CONTRAST (page 42) FAX RESOLUTION (page 43) z SCAN mode Menu button DEVICE SETTINGS MAINTENANCE z Direct Printing mode Menu button DEVICE SETTINGS MAINTENANCE *1 For details, refer to the User's Guide on-screen manual. *2...

MX310 series Quick Start Guide - Page 17

... in paper stack height). *4 Available only when printing from the Paper Output Tray before continuously printing to avoid blurs and discoloration. *7 This paper cannot be used in SPECIAL COPY. In such cases, reduce the sheets of paper with holes z Paper that is too thick (plain paper, except for Canon genuine paper, weighing more than a post card, including plain paper or notepad paper cut...

MX310 series Quick Start Guide - Page 19

... finger in the rounded indent beside the Paper Output Tray and open it stops. (4) (1) (2) (2) Open the Paper Output Tray. Set it against the right side of paper. z When using the Operation Panel. For details on printer driver settings, see "Changing the Copy Settings" on page 19 or "Changing the Print Settings" on page 52. Put your finger...

MX310 series Quick Start Guide - Page 23

... LCD indicates the current setting. Note z The (asterisk) on page 19. 6 Press the Color button for color copying, or the Black button for black & white copying. See "Loading Printing Paper" on page 11. 4 Load the original on page 6. 2 Press the COPY button. 3 Load paper. For details, refer to adjust the settings as the page size, media type, or...

MX310 series Quick Start Guide - Page 29

... Do not connect any equipment other than PictBridge compliant devices to the Direct Print Port of photos from a Compliant Device 25 See "Loading Printing Paper" on the machine. See "Turning the Machine On and Off" on page 6. (2) Load paper. Printing Photographs Directly from a Compliant Device To connect a PictBridge compliant device to this machine, use a USB cable recommended by the...

MX310 series Quick Start Guide - Page 31

...-201), select 20 x 25 cm/8" x 10" for Paper size and Default for Paper type. * Select PHOTO PAPER PLUS for these items are given according to Borderless. z Paper Size and Paper Type Settings The following description, names of your PictBridge compliant device. Note z In the following sizes and types of printing paper can be sure to follow the instructions...

MX310 series Quick Start Guide - Page 32

...of copies to obtain high print quality. z Image Optimize Setting You can print 4 images on a single sheet of paper. NR (Noise Reduction) reduces the noise on a single sheet of paper. When...You can select an area to print an image with the image. Print Setting You can select whether or not to print. 28 Printing Photographs Directly from a Compliant Device Note z If the images ...

MX310 series Quick Start Guide - Page 82

...printing is in order to continue printing, press the Stop/Reset button for at least 5 seconds. The resulting print quality is not satisfactory, if printing is continued under the ink out condition. However, because printing... device or select Play mode manually after the printing. Open the Scanning Unit (Printer Cover) and install the FINE Cartridge properly. If you can continue printing....

MX310 series Quick Start Guide - Page 84

... their fax machine's memory. Contact the other party's fax machine is printed automatically. z Paper size/type setting is low or has run out while receiving a fax: load the paper and press the OK button. z OFF is full. z You pressed the Stop/Reset button to cancel the transmission. Press the Black button to the registered...

MX310 series Quick Start Guide - Page 88

... confirm the paper and print quality settings differs depending on what you notice blurs or uneven colors, increase the print quality setting and try printing again. * When printing from your computer, refer to the User's Guide on the combination of printout color. If the problem is not enabled. When printing from a PictBridge compliant device, set the print quality setting appropriately...

MX310 series Quick Start Guide - Page 90

...the Paper Feed Roller (Roller Cleaning)" on -screen manual. 86 Troubleshooting For details on cleaning, see if the paper you are printing on is dirty. z Check to "Printing Area" in deep color, we recommend using is too thin. „ Printed Paper Curls or Has Ink Blots Cause Action Paper is suitable for Borderless Printing. When printing data with ink, causing printed paper to...

MX310 series Quick Start Guide - Page 91

... to see "Changing the Copy Settings" on recommended printing area, refer to curl the paper before printing. Depending on -screen manual. Then try to "Print Results Not Satisfactory" in a direction opposite to the left when you are smudged, try printing again. Printing beyond the recommended printing area of the paper may become dirty, not feed properly, or both. It...

MX310 series Quick Start Guide - Page 98

... that a port named USBnnn (where "n" is a number) with Canon XXX Printer appearing in the Printer column is securely plugged in your machine's name. (1)Log into a user account with the relay device. Replace the USB cable and try printing again. MP Drivers are using a relay device such as a USB hub, disconnect it, connect the machine directly to...

MX310 series Quick Start Guide - Page 99

... normally, there is initializing. Action See "INCOMPATIBLE CAMERA" in Printer on the machine. Your machine is displayed in "An Error Message Is Displayed on the LCD" on page 78. Select your setup sheet to the computer, and try printing again. If you are using a relay device such as a USB hub, disconnect it, connect the...

MX310 series Quick Start Guide - Page 100

... to clear them. When it is nearly full. Load paper in the Rear Tray, and select Continue* in the display on your PictBridge compliant device. * To resume printing, you can also press the OK button on the machine instead of selecting Continue on the machine. Select Stop in the display on page 78. The FINE Cartridge...

MX310 series Quick Start Guide - Page 122

... Printing Paper envelopes 16 paper 14 recommended paper and requirements 12 small-sized paper 18 M Media cannot use 13 specialty 11 Media Type 12 N Nozzle Check Pattern examining 61 printing 60 P Print Head aligning 64 cleaning 62 118 Index deep cleaning 63 Printing from Your Computer Macintosh 23 Windows 22 Printing Photographs Directly from a Compliant Device 25 PictBridge print settings...