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Brother International MFC-J6710DW Support Question

Brother International MFC-J6710DW Support Question

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Question posted by bobc7611 on April 22nd, 2014

Unable To Print76

Unable to print76 message. We have removed jammed paper from both the back and scanning access. Printer still will not go back to normal mode for printing. The message continues to appear and directs one to again open rear door remove paper jam and then proceed with paper removal from scan top. Still no results. Need help, printer will not go back to normal.

Current Answers

Answer #1: Posted by waelsaidani1 on April 22nd, 2014 10:24 PM
This answer was accepted by the poster of the original question.
waelsaidani1

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Turn the power off and then back on again. Rapid temperature rising failure (center thermistor)

Related Brother International MFC-J6710DW Manual Pages

Quick Setup Guide - English - Page 1

...(For MFC-J6710DW) To prevent injuries when moving or lifting this Quick Setup Guide show the MFC-J6710DW.  The components included in the packing of them properly. a Remove the ...set up your fingers when you have all components. Quick Setup Guide Start Here MFC-J6510DW MFC-J6710DW Please read this Quick Setup Guide for the correct setup and installation. WARNING CAUTION...
Quick Setup Guide - English - Page 2

.... Network cable Use a straight-through Category5 (or greater) twisted-pair cable for 10BASE-T or 100BASE-TX Fast Ethernet Network. 2 Load plain Letter/A4 paper a Pull the paper tray (For MFC-J6710DW, paper tray #1, the upper tray) a completely out of the Basic User's Guide.) 2 3 L Photo 2L 4×6in EXE LTR LGL LGR 10×15cm B5JIS...
Quick Setup Guide - English - Page 3

... b. Make sure that the paper is flat in the tray and below the maximum paper mark a. 1 2 1 Note (For MFC-J6710DW) For information about tray #2 (the lower tray), see Loading paper in paper tray #2 in too far. d Fan the stack of the paper. h Slowly push the paper tray completely into the paper tray (For MFC-J6710DW, tray #1) print side down and top edge...
Quick Setup Guide - English - Page 7

... cartridge. • DO NOT repeatedly insert and remove the cartridges. Use unopened ink cartridges by the...paper in the paper tray (For MFC-J6710DW, tray #1, the upper tray) for the initial setup. We also strongly recommend that you do so, it may result in unsatisfactory print... that you continue to step 6. a When the preparation process has finished, the LCD shows Set Paper and Press ...
Quick Setup Guide - English - Page 8

Press OK. Press OK. e (For MFC-J6710DW) Press a or b to choose Complete to go back to choose Local Language. You can change the default tray the machine will use for printing copies or received faxes. (See Tray use in Copy mode or Tray use in Fax mode in chapter 2 of paper supported, See Paper Size and Type in...
Quick Setup Guide - English - Page 26

...1 twice for infrastructure mode (connected to a wireless capable computer without an access point/router) you can download the Network User's Guide by following instructions are printing large files, such as... devices as well as interference from these factors, wireless may want to these computers, you through an access point/router). Although the Brother MFC-J6510DW and MFC-J6710DW can...
Software Users Manual - English - Page 4

... application...75 PC-FAX tab...76 Sending an image file from your computer 76 Sending a scanned image ...76 Viewing and printing received PC-FAX data 76 Device Settings tab...77 Configuring Remote Setup ...77 Accessing Quick Dial...77 Configuring Scan button settings...78 Launching the BRAdmin utility...78 Support tab ...79 Opening ControlCenter Help ...79...
Software Users Manual - English - Page 15

...longer.  High Better print quality than Normal mode and faster print speed than Photo.  Normal Good print quality with plain paper on the selected media type.  Plain Paper  Inkjet Paper  Brother BP71 Photo Paper  Brother BP61 Photo Paper  Other Photo Paper  Transparencies Print Quality 1 The Print Quality selection lets you choose...
Software Users Manual - English - Page 130

... be used . Paper Source (Not available for printing photographs. Use for printing large volume documents or documents for proofing.  Normal Good print quality with typical print speed.  High Better print quality than Normal mode and faster print speed than a normal document, the processing time, data transfer time and print time will take to print color documents in...
Software Users Manual - English - Page 161

....  Image (Default: Apple Preview) Lets you scan a page or document directly into any graphic viewer/editor application. Note You can change the default settings, click the button while holding down the Ctrl key and choose the Device Button tab. 154 ControlCenter2 SCAN 10 There are four scan buttons for each ControlCenter2 button in the...
Advanced Users Manual - English - Page 55

... the following:  Place the next page on the scanner glass. DX1 uses a longer print time for Quality, Tray Select (MFC-J6710DW), Enlarge/Reduce, Density, Page Layout, Skew Adjustment, Ink Save Mode, Thin Paper Copy and Duplex Copy that you have been scanned, press 2. Press OK. d Press Stop/Exit. 49 If you placed the document in...
Advanced Users Manual - English - Page 73

This enables you to USB mass storage mode. Printing photos from a camera Printing Images 9 Note Remove any device other than a digital camera or USB Flash memory drive to the USB direct interface (1) on page 65.) Note The name, availability and operation differ among digital cameras. IMPORTANT To prevent damage to your machine, do not connect any ...
Users Manual - English - Page 10

... F/T Ring Time (Fax/Tel mode only 40 Easy Receive 41 Fax Preview (Black & White only 41 How to preview a received fax 41 6 Telephone services and external devices 43 Telephone services 43 Voice Mail ...43 Distinctive Ring 44 Connecting an external TAD (telephone answering device 46 Connections 47 Recording an outgoing message (OGM) on an...
Users Manual - English - Page 22

... (MFC-J6710DW) Press this key to choose the tray you want to listen to make N in 1 or Poster copies.  Fax Preview Lets you preview incoming and outgoing faxes on the LCD.  Hook Press before dialing when you want to use for printing. 2 Mode keys:  FAX Lets you access Fax mode.  SCAN Lets you access Scan mode...
Users Manual - English - Page 25

...support flap (1) is not extended. • (MFC-J6710DW) When you load a different paper size in a tray, you slide out the front of the machine. Loading paper in paper tray #2 (MFC-J6710DW only) on page 24.) 11 2 Loading paper 2 Loading paper and other print media 2 Note (MFC-J6710DW only) For Tray #2, see Loading paper in paper tray #1 2 a Pull the paper tray completely out of the...
Users Manual - English - Page 39

.... Secure Paper Feed mode for Ledger size Short Grain Paper 2 If your printed pages have smudge problems when using Ledger paper, your machine to take paper from Tray #1 first, or from Tray #2 if:  Tray #2 is set to a different paper size that is not set it to On to use plain paper. Loading paper Tray use in Fax mode (MFC-J6710DW only...
Users Manual - English - Page 93

... is not supported has been interface. XX Unable to Print XX Unable to turn machine off for your faxes or Fax Journal report on A broken device has been connected Unplug the device from the USB direct drive that the paper size you did not set to continue printing. 79 If the error message continues, disconnect the machine from the power for...
Users Manual - English - Page 99

Troubleshooting b Pull paper tray #1 (1) and then tray #2 (2) (MFC-J6710DW) completely out of the machine B If the LCD shows Paper Jam [Front, Rear], follow these steps: a Unplug the machine from the manual feed slot, and then close it. 2 c Pull out the jammed paper (1). 1 B 1 85 d Close the Jam Clear Cover. Paper is closed properly. Note Make sure you remove paper from the AC power...
Users Manual - English - Page 111

...no custom features is illuminated. Scanning Difficulties Difficulty Suggestions TWAIN or WIA errors appear when starting to the telephone ...continued) Difficulty Custom features on page 31.) the ADF. This condition is related to scan. (Macintosh) In PageManager, click File, Select Source and choose the Brother TWAIN driver. If avoiding a slight interruption is crucial to all devices...
Users Manual - English - Page 113

...Network problems, see Reports in Ready mode. If the Security Software warning appears on the PC screen during the ...the Device Selector application located in Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the model list in this list. Print a ...for example Brother NetScan. To add port 54925 for Network scanning, enter the information below : In Name: Enter any ...

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