Brother International IntelliFax-5750e Support Question
Brother International IntelliFax-5750e Support Question
Find answers below for this question about Brother International IntelliFax-5750e.Need a Brother International IntelliFax-5750e manual? We have 2 online manuals for this item!
Question posted by rmoore3179 on March 26th, 2013
I Get Comm Error 20 02 On My Tellifax Brother 5750e. What Can Be The
Problem?
Current Answers
Answer #1: Posted by brilliantV on March 27th, 2013 12:10 AM
brilliantV
Member since:
March 4th, 2013 Points: 396,165
Member since:
March 4th, 2013 Points: 396,165
This means that your Brother machine experienced a communications error when sending or receiving a FAX. This is generally caused by either interference on the line, phone line connection or another device on the line.
Try resending the documents and see if the message no longer appears.
If the message still appears, there may be a problem with the way the Brother machine is connected or you may have a bad telephone line. Disconnect any other equipment on the telephone line, i.e. answering machine, modem, extra telephones, switching devices, adapters, etc. Make sure the telephone line is connected directly from the jack (socket) on the Brother machine labeled "Line" to the telephone wall jack (socket).
Try resending again. If the transmission is successful, the problem was created by the connection of the Brother machine and the other devices on the line. Reconnect the other pieces of equipment one at a time to see which is causing the problem. If the error continues to appear on the report, try connecting the Brother machine to a different telephone line or have the line checked by the telephone company.
Try resending the documents and see if the message no longer appears.
If the message still appears, there may be a problem with the way the Brother machine is connected or you may have a bad telephone line. Disconnect any other equipment on the telephone line, i.e. answering machine, modem, extra telephones, switching devices, adapters, etc. Make sure the telephone line is connected directly from the jack (socket) on the Brother machine labeled "Line" to the telephone wall jack (socket).
Try resending again. If the transmission is successful, the problem was created by the connection of the Brother machine and the other devices on the line. Reconnect the other pieces of equipment one at a time to see which is causing the problem. If the error continues to appear on the report, try connecting the Brother machine to a different telephone line or have the line checked by the telephone company.
Hope this helps!
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Related Brother International IntelliFax-5750e Manual Pages
Users Manual - English - Page 3
... tips, and go to the "Solutions" section to learn how to get instant answers to any fax machine.
This system is our one-stop resource for all your Fax Machine/ Multi-Function Center needs.
Frequently Asked Questions (FAQs)
The Brother Solutions Center is available 24 hours a day, 7 days a week.
Service Centers (Canada Only) For service...
Users Manual - English - Page 4
... Supplies
IMPORTANT
For technical and operational assistance, you must be made from Brother. (In the USA, you purchased the machine. For best quality results use only genuine Brother accessories, available at most Brother retailers. ii O R D E R I N G A C C E S S O R I E S A N D S U P P L I E S Optional for FAX-4100and FAX-4750e)
PCI-3CD (For CD-ROM Drive)
* Multi-Function Link® Pro...
Users Manual - English - Page 13
...For USA Only) ....1-2
To Complete Your FAX-4100, FAX-4750e or
FAX-5750e Registration On-Line (For USA Only) ....... 1-2
Control Panel Overview 1-3
About Fax Machines 1-5
Custom Features 1-5
Do You Have Voice Mail on the Phone Line 1-5
Why Should There Be Trouble 1-5
How Can You Avoid Possible Problems 1-5
Fax Tones and Handshake 1-6
ECM (Error Correction Mode 1-6
2
Assembly and...
Users Manual - English - Page 21
....
boldface italics
bubble dot
Bold typeface identifies a specific key on the LCD of the LCD messages. Note
Notes tell you the proper response for purchasing a Brother fax machine.
1 Introduction 1
Using This Manual
Thank you for a situation that are listed in the Table of Contents. Italics typeface emphasize an important point, or refer you...
Users Manual - English - Page 25
... answered.
Another way to avoid a possible problem is designed to work in tandem with each of knowing which is important to replace your fax machine from receiving calls. Why Should There Be Trouble? Your Brother fax machine is to remember that Voice Mail and the fax machine will answer first. Since both fax machines and Voice Mail pick up the...
Users Manual - English - Page 75
...fax machine can retrieve it.
1 Place the original face down in the ADF.
2 Press Menu, 2, 2, 7.
7.POLLED TX
3 Press or to select additional settings. If you want to choose
POLLED TX:ON, and then press Set.
DATE,TIME DURATION PAGE(S) RESULT MODE
POLLED REPORT
TIME : 04/01/2002 15:21
NAME : BROTHER FAX... : 908-XXX-XXXX TEL : 908-XXX-XXXX
04/01 15:20
00:00:23 01 ...
Users Manual - English - Page 83
... a problem in the operation of the telephone company's Distinctive Ring service. Note You must purchase your telephone company's Distinctive Ring service before you program the Brother machine to ...Your fax machine supports the Distinctive Ring and Caller ID telephone services offered by Brother to identify a phone company service that allows you to use your machine to receiving only faxes. ...
Users Manual - English - Page 84
... registered. You can change or cancel the Distinctive Ring pattern at any time. I The fax machine will answer only calls to the pattern that Voice Mail and the fax machine will ring.)
I The first two rings are shown in the Brother compatibility table below to Register
You can register only one Distinctive Ring pattern with...
Users Manual - English - Page 87
... fax machine where faxes will be forwarded. Programming a Fax Forwarding Number
When Fax Forwarding is set to ON, your machine stores the received fax in memory, then dials the fax number you've programmed, and forwards the fax message.
1 Press Menu, 2, 5, 1.
1.FAX FWD/PAGING
2 Press or until the LCD shows
FAX FORWARD and then press Set.
3 The screen prompts you to 20...
Users Manual - English - Page 92
... dial pad, enter the number (up to 20 digits) of the remote fax machine (up to 20 digits)
where you want your fax messages forwarded, followed by # #. Changing Fax Forwarding Number
You can change the default setting of your fax forwarding number from a remote fax machine.
1 Dial your fax number. 2 When your machine answers, immediately enter your Remote Retrieval Access
Code...
Users Manual - English - Page 107
... reset. CHECK PAPER SIZE
When you need additional help, call the Brother fax-back system.
In USA Only:
1-800-521-2846
Error Messages
Error Message
Cause
Action
CHANGE DRUM SOON
The drum unit is not in the paper cassette.
CONNECTION FAIL The fax machine you polled is near the end of paper or paper is not...
Users Manual - English - Page 108
... answer or is not programmed.
MACHINE ERROR The machine has a mechanical
XX
problem. NO RESPONSE / BUSY
The number you read
original was not completely Close the front cover for the drum
PLS CLOSE COVER closed.
You must wait and allow the machine to fax or receive again or call
machine terminated the call
Brother Customer Service at:
In...
Users Manual - English - Page 109
... cartridge now.
T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 13 - 3
Please
call Brother Customer Service and
tell them the Machine Error number
at:
In USA:
1-800-284-4329
In Canada: 1-877-BROTHER
In Montreal: (514) 685-6464
The paper is blinking, you that the toner will display
MACHINE ERROR XX. If the machine cannot reset
itself and return...
Users Manual - English - Page 112
... fax machine and respond with the sending machine. lines You may mistakenly interpret certain voices or music on the faxes you receive. Check the table below and follow the troubleshooting tips. If the copy looks bad, clean the scanner area. If there is suitable for the paper you are missing. If the problem continues, call Brother...
Users Manual - English - Page 114
... no custom features is common to the machine. When your machine answers, hang up the machine handset or answer from an extension phone and then press your machine's Remote Activation Code (default setting is #51). Brother's ECM feature should help overcome this problem.
Pick up . I N T E N A N C E If you have difficulty transferring a fax call is crucial to answer the...
Users Manual - English - Page 132
... escape from the fax machine during any financial or other responsibilities that the equipment does not produce hazardous laser radiation. This product complies with your machine, contact Brother Customer Service. (See Brother Numbers, page i)
WARNING For protection against the risk of user operation. If you experience trouble with your FAX-4100, FAX-4750e or FAX-5750e, please contact...
Users Manual - English - Page 137
... originals, by line noise or static. communication error (or Comm. Caller ID A service purchased from the Telephone Company that a fax machine is calling. Error) An error during automatic transmission to tell the receiving machine that lets you press a key or make when they are received and stored in an original. Your Brother machine is assured between ITU-T Groups.
All...
Users Manual - English - Page 138
... be sent on an existing phone line.
The Brother machine uses the new number to another preprogrammed fax number. ECM (Error Correction Mode) Detects errors during fax transmission and automatically resends the page(s) that is a programmable feature.
Fax Forwarding Sends a fax received in memory to simulate a dedicated fax line.
Help List By pressing the Reports key and 1, you...
Users Manual - English - Page 150
...-1 entering text 4-4 error messages on paper 5-3 retrieving from a remote site 9-6 sending 6-5 automatic fax redial 6-2 automatic transmission 6-2 Broadcasting 7-6 canceling jobs in real time 6-3 manual transmission 6-2 overseas 6-9 polling 6-11 resolution 6-5 timer for delayed sending 6-9 using 5-5 external answering machine 2-11 external telephone connecting 2-10
F
fax codes Fax Receive Code...
Quick Setup Guide - English - Page 1
... NEW FAX MACHINE PERFORMS SO MANY TASKS WITH DAZZLING RESULTS! If you do not expose it now.
10 Set Station ID
To print your fax number, and then press Set. Enter your needs by pressing the Mode button repeatedly until it to Brother at: 1-877-268-9575
Continue to light for you cannot solve a problem...
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