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Bose SoundLink Support Question

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Question posted by dpyoung1 on December 14th, 2011

Bose Soundlink Wireless Mobile Speaker Will Not Pair

I have a two week old Bose Wirless Mobile Speaker.  Up until today it would pair with my MacBook pro and my IPhone.  I have followed all of the trouble shooting info in the manual including removing all previously paired devices from speaker, computer and I phone.  Can you help me?

Current Answers

Answer #1: Posted by alfredo21285 on December 28th, 2011 11:14 PM
This answer was accepted by the poster of the original question.
alfredo21285

Member since:
December 28th, 2011

Points: 1,990
1,990
points
press and hold the mute button for 10 seconds and all the lights will light up. Should be able to pair after this. I read this online and it worked!

Answer #2: Posted by henny224 on June 21st, 2013 5:59 AM
henny224

Member since:
June 21st, 2013

Points: 60
160
points
remove memory from the Soundlink by pressing and holding the bluetooth button on the Soundlink for 10 seconds...Also reset the Soundlink by pressing and holding down the mute button for 10 seconds...Remove paired devises from your bluetooth devise (iphone, ipad, etc) by clicking forget / remove this devise

 

After those steps, try to pair each devise with your newly reset soundlink..that should do it !!

Related Bose SoundLink Manual Pages

Owner's guide - Page 2

...Contains small parts that may be used only with the Bose product and the power supply provided with plenty of important...not expose the product or battery to excessive heat, including direct sunlight or fire and storage or use water ... 10 English Please read this owner's guide Please take the time to follow the instructions in this owner's guide for future reference. Overcharging may result...
Owner's guide - Page 3

...Bose Corporation. Use proper power sources - Hereby, Bose Corporation, declares that the SoundLink Wireless Music System is in accordance with the essential requirements and other apparatus (including...by the manufacturer. 10. Opening or removing covers may expose you . 13. ...following all instructions. 5. Read these instructions - Do not use the SoundLink system battery to...
Owner's guide - Page 4

... not be determined by Bose Corporation may cause undesired operation. Any changes to this device. These limits are designed to radio or television reception, which the receiver is no guarantee that interference will not occur in conjunction with any interference received, including interference that generate electrical noise The SoundLink Wireless Music System complies with...
Owner's guide - Page 5

... appears to be damaged, do not attempt to use it. SoundLink speaker Power supply Power supply AC adapter(s) Remote control SoundLink USB key 1 Features: • Simple wireless connection using the SoundLink USB key - Contact your computer in any part of Bose® performance • Handy remote included Unpacking Check the carton for all the parts shown. Now...
Owner's guide - Page 6

... Activating the system Initially, the battery is labeled on page 9. 2 Place the SoundLinkspeaker on the SoundLink speaker. Be sure to the power supply. Plug the DC power cord on the power..., the battery requires charging for use that contains it. Your system includes one may be included) to use in your new system and charge the battery: 1. ...from Bose Corporation.
Owner's guide - Page 7

... TAB 8, 16 SYSTEM SETUP Connecting your computer to recognize the SoundLink USB key. Antenna Wireless source light Wireless source button 2. When ready, it into a USB port on the SoundLink USB key to the vertical position and plug it will automatically establish a wireless link with the SoundLink speaker. This may take up to 20 seconds the first time...
Owner's guide - Page 8

... you will not hear music through the SoundLink wireless music system, you don't hear music from the speaker, your computer, or navigate to an Internet radio station and play the music you hear a tone from the SoundLink speaker Mac users: Go to System Preferences, Sound settings and make sure "Bose SoundLink Audio" is ready to music through...
Owner's guide - Page 9

... Brief flash: ........ See "Operating on battery power" on the remote causes the light for connecting to the SoundLink speaker Fast flashing: ........Establishing a connection On Connected to blink. 5 AUX source not selected On: ..... Wireless source is connecting On Wireless source is (every 3 sec) selected, but discon- Using the USB key The USB key will automatically...
Owner's guide - Page 10

...remote does not control any remote button except Off to select your computer as a wireless source. Press to increase (+) or decrease (-) the volume. Press to play /... the next track. Press to the beginning of the previous track. 6 Press to skip to turn on your computer, you are using on your SoundLink™ system. Press to turn off the SoundLink system. TAB 8, 16 TAB 7, 15 TAB 6, ...
Owner's guide - Page 11

... adjust the level. English TAB 2, 10 TAB 3, 11 TAB 4, 12 TAB 5, 13 TAB 6, 14 TAB 7, 15 TAB 8, 16 OPERATION SoundLinkspeaker volume controls Touch-sensitive volume controls are located on the back of the SoundLinkspeaker. Set the connected device to full volume, then use another music source You can use the...
Owner's guide - Page 12

...to 70% of full charge Flashing red: ... 20% or less (charging needed ) Manual battery check The battery light is normally off to conserve battery power. However, the rate... volume setting. See "Charging the battery" on the SoundLink speaker indicates when charging the battery is in this state when you first set to the SoundLink speaker and charge the battery. 8 Your system is necessary....
Owner's guide - Page 13

... cord as needed and press it for travel: 1. Charging cycle done OPERATION Taking the system with you To turn off the SoundLink system and pack it into the top of the SoundLink speaker. Wrap the power supply cord around the spool built into the spool to its compact position. 2. Ball Spool 9 Recommended charging...
Owner's guide - Page 14

... thumbnail or a coin, push in the slotted knob and turn the slotted knob so the slot is horizontal. Bose cannot warrant the safety and compatibility or assure the operability of the SoundLink speaker. 3. To contact Bose by phone, refer to order from other manufacturers when used in the carton. WARNING: Replace the battery only...
Owner's guide - Page 15

... can also lightly vacuum the grille. • Do not use the following table to try to drop into place. Remove the used batteries promptly. Replace only with type CR2032 or DL2032. 1....slotted knob and turn it is incorrectly replaced. Cleaning To clean the exterior surface of your SoundLinkwireless music system, use solvents, chemicals, or sprays. • Do not allow liquids to...
Owner's guide - Page 16

... away from possible sources of interference such as another wireless device, a microwave oven, or wireless computer network router. You may not operate Internet radio stations. 12 The SoundLink system does not respond to remote control commands. • Make sure there is old. • Check the SoundLink speaker battery status light. My computer does not connect with...
Owner's guide - Page 17

... restore the wireless link. • Make sure "Bose SoundLink Audio" is selected as microwaves, cordless phones, mobile phones, and Wi-Fi routers. • Use a USB extension cable, available for your computer. Poor reception, or audio is dropping out • Change the angle of the antenna on the SoundLink USB key. • Rotate the SoundLink speaker, or move...
Owner's guide - Page 18

...11 TAB 2, 10 English CARE AND MAINTENANCE Restoring the wireless link If the SoundLink speaker and USB key fail to connect, try the following procedures: 1. Turn on the Internet. When you must... SoundLink wireless computer speaker system is included in the carton. Wait until the USB key power light starts flashing slowly. 4. To contact Bose directly, see the address list included with...
Owner's guide - Page 19

... OS® X 10.4 or higher Bluetooth® QD ID SoundLinkspeaker: B015402 SoundLink USB key: B015403 The Bluetooth® word mark and logos are registered trademarks owned by Bose Corporation is under license. Dimensions 6.7"H x 12.0"W x 5.1"D (17.0 cm x 30.7 cm x 12.8 cm) Weight 5.2 lb (8.4 kg), including battery Temperature range for use of such marks by...
Owner's guide - Page 20

©2009 Bose Corporation, The Mountain, Framingham, MA 01701-9168 USA AM325360 Rev.00

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