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Bose SoundLink Support Question

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Question posted by marcashworth on December 21st, 2012

My Bose Soundlink Air Will No Longer Connect To My Wifi

I have had my Bose Soundlink air for about a month now and have had no issues. However, starting a few days ago it will no longer pick up my wifi? The blue wifi light starts to flash as though it is looking to connect but then never does. I have tried going back through the setup steps but this does not help. Has anyone else had this issue? Does anyoneone know how I can re-select my wifi details to try and get it to connect again?

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Related Bose SoundLink Manual Pages

Owner's guide - Page 2

...shall remain readily operable. • Do not place any way. The lightning flash with arrowhead symbol within an equilateral triangle alerts the user to the presence of... reference. The product shall not be exposed to follow the instructions in contact with your new Bose® product and enjoy its features. TAB 8, 16 TAB 7, 15 TAB 6, 14 SAFETY... as lighted candles, on or near the product.

Owner's guide - Page 3

... be found at www.Bose.com. Read these instructions - to prevent damage to this apparatus near a swimming pool, or anywhere else that may keep air from overheating, put it...through its proper ventilation. Do not use attachments/accessories specified by Bose Corporation. Do not use the SoundLink system battery to power other hazards. Do not put the product...

Owner's guide - Page 4

... to radio communications. iv Note: The round connector on the bottom of the SoundLink™ speaker is connected. • Consult the dealer or an experienced radio/TV technician for Bose® factory service use only SoundLink and the distinctive design of the SoundLink system are encouraged to try to correct the interference by one to which...

Owner's guide - Page 5

...carton for purchasing the SoundLink™ wireless music system. If any room you for contact information. SoundLink speaker Power supply Power supply AC adapter(s) Remote control SoundLink USB key 1 ... Bose® performance • Handy remote included Unpacking Check the carton for all the parts shown. Features: • Simple wireless connection using the SoundLink USB...

Owner's guide - Page 6

...of power supplies. Be sure to the power supply. See "Charging the battery" on the SoundLink speaker. Attach the AC adapter for use that contains it. Power supply DC POWER DC power cord...page 9. 2 CAUTION: Use this system only with the provided power supply or a replacement power supply from Bose Corporation. TAB 8, 16 TAB 7, 15 SYSTEM SETUP TAB 6, 14 TAB 5, 13 TAB 4, 12 TAB ...

Owner's guide - Page 7

... and plug it will automatically establish a wireless link with the SoundLink speaker. Confirm that the wireless source light on and starts flashing. English TAB 2, 10 TAB 3, 11 TAB 4, 12 TAB 5, 13 TAB 6, 14 TAB 7, 15 TAB 8, 16 SYSTEM SETUP Connecting your computer to recognize the SoundLink USB key. This may take up to 20 seconds the first...

Owner's guide - Page 8

... key power light start flashing faster as the SoundLink™ system establishes a wireless connection. TAB 8, 16 TAB 7, 15 TAB 6, 14 TAB 5, 13 TAB 4, 12 TAB 3, 11 TAB 2, 10 English SYSTEM SETUP You may need to restart your computer, or navigate to an Internet radio station and play the music you hear a tone from the SoundLink speaker Mac...

Owner's guide - Page 9

...: ... See "Operating on battery power" on the remote causes the light for connecting to the SoundLink speaker Fast flashing: ........Establishing a connection On Connected to blink. 5 Wireless source is not powered Slow flashing: ......Powered and available for the selected source to the SoundLink speaker Note: Each button pressed on page 8. • Indicates battery charging status...

Owner's guide - Page 10

...6 Press to skip to select the AUDIO IN source. Press to skip to turn on your SoundLink™ system. Play/Pause and skip buttons may not work for faster adjustment. Press to the ... using on the music application you press a remote button, the front panel light for the selected source flashes briefly. Depending on your computer as a wireless source. Press and hold for Internet radio...

Owner's guide - Page 11

... connector on the right side of the SoundLink speaker. 2. System volume touch controls • Touch to adjust the level. These raise and lower the SoundLink system volume in the same way as a portable digital music player, with your SoundLink system. Press the remote AUX button. 3. Set the connected device to full volume, then use another...

Owner's guide - Page 12

...battery status light remains yellow after 10 hours of charging • The period of music played and the volume setting. Flashing red: ... 20% or less of use if the SoundLink™ ... light color. To reactivate your SoundLink system, connect the power supply to preserve battery power. Green 70% or more than 14 days, it up. See "Charging the battery" on the SoundLink speaker indicates...

Owner's guide - Page 13

...speaker indicates charging status. The battery light on the back panel of the power supply. Charging cycle done OPERATION Taking the system with you To turn off the SoundLink system and pack it into the top of the SoundLink speaker. Unplug the SoundLink...If necessary, unplug the power supply from the AC outlet and the SoundLink speaker. 3. Slide the ball toward the end of the cord as ...

Owner's guide - Page 14

... safety and compatibility or assure the operability of batteries from the back of the SoundLink speaker. 3. On the new battery, turn it counterclockwise to the contact list provided in the carton. WARNING: Replace the battery only with a genuine Bose® replacement battery. Carefully pull the battery away from other manufacturers when used in...

Owner's guide - Page 15

...it clockwise until it is plus (+) side up. 3. Connect the power supply and charge the battery. Replacing the remote...with type CR2032 or DL2032. 1. Troubleshooting If you can also lightly vacuum the grille. • Do not use the following table ...100ºC (212ºF), or incinerate. • Dispose of your SoundLink™ wireless music system, use solvents, chemicals, or sprays. •...

Owner's guide - Page 16

... does not connect with the SoundLink speaker. The wireless source light blinks continuously. • Decrease the distance between the speaker and your computer. • If you are using a desktop computer, try changing the location of the speaker. Charge the battery if necessary. • Make sure your music playback program is a clear path between the speaker and the...

Owner's guide - Page 17

... sure "Bose SoundLink Audio" is on and playing. • Increase the volume level on the device. • Increase the SoundLink system volume. Poor reception, or audio is dropping out • Change the angle of the antenna on the SoundLink USB key. • Rotate the SoundLink speaker, or move a few feet to a new location. • Connect the SoundLink USB...

Owner's guide - Page 18

... button until the wireless source light starts flashing slowly. 3. To contact Bose directly, see the address list included with your country. 3. Please refer to the card for instructions on the product registration card that is covered by the Bose organization in your SoundLink system or visit http://owners.Bose.com on the SoundLink speaker. 2. TAB 8, 16 TAB 7, 15 TAB...

Owner's guide - Page 19

...;-45°C (32°-113°F) Computer system recommendation Microsoft Windows® XP or Vista Mac OS® X 10.4 or higher Bluetooth® QD ID SoundLink™ speaker: B015402 SoundLink USB key: B015403 The Bluetooth® word mark and logos are registered trademarks owned by...

Owner's guide - Page 20