What Happened To Bojangles

The Bojangles in Smyrna TN store number 000375. No customers at all when I walked in to give my order. I ordered 12 family meal and 3 side and a Fish sandwich. Diane I guess can not count to 6. They shorted me 2 biscuits. The 4 biscuits we received were nearly white on top not browned at all and doughy. The Cole Slaw was half full and I paid a total of 46.62 for this garbage. Never again. Called and called and no one would answer the phone. You know the way you don't answer the phone. I want a refund. How the hell do you mess up such a simple order. They didn't have a single customer at drive thru or inside. Popeyes here we come. Bojangles chased us to you!

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Answer #1: Posted by SonuKumar on March 14th, 2024 7:55 AM

This answer was accepted by the poster of the original question.

SonuKumar

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May 9th, 2021

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It sounds like you had a very frustrating experience at Bojangles. Here's how to address this:

1. Try Contacting the Store Again:

Call at different times: Restaurants tend to be busiest during peak meal hours. Try calling again during less busy times (mid-morning or mid-afternoon).

Be persistent: Keep trying until someone answers.

2. Contact Bojangles Corporate:

If the store isn't responsive, here's how to escalate:

Bojangles Website: Find the "Contact Us" or "Customer Feedback" section on their website. Most companies have online forms to submit complaints.

Social Media: Companies are often responsive on Twitter or Facebook. Leave a respectful but detailed message about your experience.

3. Important Things to Include:

Store information: Location (Smyrna, TN), store number (000375), date and approximate time of your order.

Issues: Incorrect order, poor food quality, unresponsive staff.

Request: Clearly state that you want a full refund.

Documentation: Keep your receipt as proof of purchase.

Additional Tips:

Be firm yet polite: Express disappointment, but avoid insults or threats.

Reference attempts to contact the store: This shows you tried resolving it at the local level.

Here's a sample message you can adapt:

"Dear Bojangles Customer Service,

I had a very poor experience at your Smyrna, TN store (#000375) on [date] at approximately [time]. I ordered a 12-piece family meal with sides and a fish sandwich, but received an incomplete order with undercooked food. Multiple attempts to contact the store were unsuccessful. I am deeply disappointed and would like a full refund of $46.62. I've attached my receipt. I hope this matter is resolved promptly.

Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

Regards,
Sonu
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