What Am I Doing Wrong ?

1) Is the pod connected to the base? If the pod is connected to the base, you must disconnect the pod from the base to use the hose.
   -If you are trying to use the machine in the upright mode, check to make sure the pod is securely placed on the base and attached completely. Detaching and reattaching from base may be necessary to ensure proper connection.

2) Check nozzles for debris build up:
       a. Unplug the unit and remove pod from base.
       b. If top and bottom nozzles are clogged, remove the screws from the top and bottom of the clear nozzle.
       c. The top nozzle will now lift off and can be rinsed off under water. The floor nozzle can also be removed from end caps notches and rinsed under water to be cleaned. After cleaning, both can be replaced back on the unit. Ensure these are replaced properly with the two tabs resting in the grooves of the bottom nozzle to keep this in place.

3) Remove the pod and check the floor nozzle. Are there any cracks (large or small) in the floor nozzle? If so, this will need to be replaced.

4) Is there SUCTION at the MOTOR DUCT GASKET?
  - Make sure the MOTOR DUCT GASKET is NOT folded inward. The motor duct can be located by removing the dirty water tank.

If there IS suction at the motor-duct:
       a) Check the red Tank Lint Screen for debris. If the Lint Screen is dirty, the unit will have poor suction. Clean Lint Screen if necessary.
       b) Check to make sure the Water & Dirty Tank are both seated properly to ensure good suction.
       c) Check to make sure the suction gate is not clogged. It may need to be cleaned of debris. The suction gate can be located by removing the dirty tank. NOTE: Make sure the suction gate door is properly closed once debris is removed. If suction gate door is not installed properly it will cause loss of suction.  
       d) Is the clean tank seated properly on unit and the auto- load gasket in place correctly?  If the gasket is missing, check inside the pod (with the water tank removed).
       e) Make sure the cap on the bottom of the Water Tank is tightened completely. Otherwise, it will create a gap and you will lose suction.
       f) Check to see if the float flap door is activating prematurely when you turn the unit on. *If so, call us for a new float flap door.
       g) Make sure the Dirty Tank is not full. Empty Tank if necessary.
       h) Make sure the hose is firmly attached to the side of the machine. If not, re-insert as necessary by twisting into place.

Please note: the unit will not suction from the hose with the pod secured to the base of the unit. If you are trying to use the hose & tools, remove the pod first.

 If there is still no suction, please take your machine to a local BISSELL Authorized Service Center. To locate a Service Center go to

http://www.bissell.com/service-centers/?zip=Enter%20your%20zip%20code&distance=50&cid=ccsocial